Adam H.

I ordered a pair of glasses for someone as a Christmas gift. The shipping is a total nightmare. I got an email on December 9th with a tracking number saying they had shipped. After that, there was no update for over a week. Then, on December 19th there was an update saying it was leaving the facility. If it didn't leave the facility until the 19th, they why did I get an email on the 9th saying it had shipped?

The best thing of all is that the shipping isn't even the worst part! The glasses finally arrived on Christmas Eve afternoon so I scrambled to wrap them and put them under the tree. The recipient opened them up on Christmas morning only to discover that the glasses Warby Parker sent me where broken. One of the lenses was not secured in the frames and was falling out. It is extremely disappointing to know that Warby Parker does not inspect or do any sort of quality control before they ship their glasses to their customers.

They are sending me a replacement pair, but they did not even offer me expedited shipping for my troubles. I had to ask them to send it that way because I didn't want to have to deal with waiting another 3-4 weeks to get them.

It goes without saying that Warby Parker has lost a customer. I will not ever order anything from them again.