Warby Parker

To place an order with Warby Parker, you need to upload a prescription. If they don't have a prescription, your order is blocked until you upload it.
I have an account with Warby Parker, and I have uploaded my prescription.
BUT their online system does NOT actually associate that prescription with my orders. So, every time I place a new order, I have to call their service desk and they have to manually associate my prescription with the order. This has happened with every order I have placed (three orders in 9 months.
This is really quite annoying - I use contacts & have to re-order every 90 days. I'm moving to a different vendor for future orders.

I ordered a pair of (non prescription) sunglasses from Warby Parker, which are very stylish, but one of the lenses dropped out within a week. I had them repaired, but the lens was so scratched from the fall that they were no longer wearable.

I ordered a pair of prescription glasses too, which were too wide at the temple to use. WP told me to have them repaired elsewhere and they would cover the cost. I was told by 3 opticians that the frames couldn't be repaired to fit. I contacted WP, but as I needed glasses right away ( and was holding the misshapen ones with an 80's style Croakie!) and they weren't amenable to doing anything for me much less a rush order, I went instead back to a real optical shop.

Visited a Warby Parker store. Ordered 5 pair online to try on at home - WP put wrong address on package (even though I provided the right address in their system) and I didn't receive my at home try on 5 pair. They ship USPS first Class (which has terrible tracking and service). THEY BETTER NOT CHARGE ME FOR THEIR FAILURE. Tried to contact, you cant call the store, their online chat does not work, they do not respond to the mobile app chat (text).
Why would I do business for such a crucial item such as my glasses when they cant even get the basics and first transactions right.
Terrible customer service. God forbid I actually had ordered a pair of glasses and needed help from them. Good luck. Maybe they are good for a cheap pair of reading glasses but nothing serious.
Warby Parker failed right out of the gate with me. Boo..

I wanted to get a couple of pairs of back up glasses for reading as well as distance. I thought I would try Warby Parker because of the price. Well, have to say that I have never had a better customer service experience. I got my 5 pairs to try on, chose a really cute pair, got on line and a customer service rep walked me through the order. They called my doctor and got my prescription and and 10 days later, I had the glasses! They aren't my back up, I love them and put the $400.00 pair in case as back up. Trust me I have cracked, scratched and broken Persols and many more. This won't hurt as much if anything happens to them.

I ordered my glasses March 1st and it is now March 28th and I have yet to receive them. After ordering, I hadn't heard anything for almost 2 weeks and it said I should expect them in about 10 days, so I called and they still hadn't even gotten my prescription like they said they would. Once they finally shipped it said I should receive them Saturday, then it changed to Tuesday, and then to Thursday and now the predicted date is the Saturday after the original prediction. It's been 4 weeks and I still don't have my glasses and I'm annoyed. When I ordered the at home try on frames, they shipped in 4 days. I just hope they're worth the wait.

Christmas gift from my daughter... a much needed new pair of glasses. Visit the GSP store, find a pair of frames I like (99% of their frames are the same style). Get the eye exam; receive the glasses. Excitement! Til I put them on to drive and the roadway is in my mouth! These glasses make me feel like I'm sitting ON the roadway driving. It shouldn't be that way. Go back, get ANOTHER eye exam, get the new glasses - more excitement. Put them on, try to drive and same scenario: I'm sitting on the roadway. And I drive a smaller SUV so there's no way I should feel like I'm sitting on the road. I file another complaint. I'm told to visit them AGAIN (3rd time's a charm right? Huh) with my old spec's so they can compare. How is that different than the first two times I was there WITH my old specs? Additional issue: this was a GIFT. Now the gift giver is STUCK with a Warby parker gift card. Never again... visit your local optometrist, Lenscrafters etc... don't waste your time here.

I bought my 18 yr old's glasses 5 1/2 mos ago. He wears them on days he's not wearing contacts. Sitting at dinner he bumped his classes and they fell 15-18" to the table. The frame above one eye literally split. The lens no longer stays in. I called customer service and they offered to sell me another pair full price. No warranty on the frames. My son has worn glasses for 10 years. I've worn them for 35 years and never experienced anything like this. It's either a defect or the cheapest frames ever! And there's no recourse except for me to ensure the 3 pair of glasses I bought there are the last. The irony is my son is wearing a pair of glasses I bought because he needed to bring 2 extra pairs on a scout trip 2 years ago. I got them at $39 glasses... They traveled to Canada and back to SC in a backpack and held up so much better than the $200 Warby Parker. I hope the person in need who got a pair of glasses because I bought them for my son at Warby has better luck than we did. Never shopping there again.

I bought the Aviator sunglasses and received them about a month ago. I wore them 4-5 times in about a month and one lens keeps popping out. I have tried to tighten the screw with loctite and the threads in the glass frame will not hold the screw tight. I sent an Email to Warby Parker last week and have not received a response. There were not much cheaper than my wifes sunglasses at the optometrist's office. I will not ever buy from Warby Parker again and I will pursue getting a full refund.

I was SO excited to get my try on box, but I was almost instantly disappointed. The first pair I pulled out seemed very cheap right off the bat, but the quality wasn't the worst part. 3/5 of the pairs I ordered were FILTHY. I mean DISGUSTING. I wouldn't even try them on after cleaning them. I'm appalled that they would actually send these to someone without cleaning them. Even if I had liked any of them, which I didn't, I would still shop elsewhere. They clearly need to look into the concept of quality control.

This is my first time ordering from WP and I've had a fabulous experience. I ordered Preston glasses, which didne't fit my nose right so I then called and they were helpful by having me pick 5 frames for at home try on. I didn't like any of my at home frames because I didn't pick any with the nose pads. I learned that I need glasses with nose pads. So I called after I sent the 5 try on ones back and they helpd me exchange the Preston ones for the Tansley ones I picked out. I will return the Preston once I get my new ones. They were quick to help me and super friendly. Thank you so much.

I ordered my frames the ordering process was great, then they shipped it... They use a company called newgistics long story short the item was shipped and for the last 5 days my glasses, which of course I ordered because I needed new glasses, are sitting in the newgistics warehouse WHICH I CAN SEE FROM MY HOUSE. Called warby and they told me that the delivery time is 7 days before they would care, so I now have to wait 7 days for someone to bring them across the street. Now I know you can ship anything in the US with First Class Mail for $2.60- $5.00 and most of the boxes are less than 6 oz so it would be $2.60 and at the longest it takes 5 days for the item to get from anywhere...

Maybe start putting less money, i.e. Millions into foolish commercials, and make your glasses better in quality and up the delivery service to be more on time!

I bought glasses from here twice. First time there were no stores to get frames adjusted, and no real issue. Pricey glasses compared to other online vendors who seem to be able to turn out as quality product.

Fast forward a few years, I decided on a new pair from WB and another vendor to mix it up. Other vendor have not had a scratch my my 6-month lenses yet, NO adjustment, seemingly great everything. WP? Ugh. Glasses are heavy, seem quality but literally have not worn them much* and I have scratches already. Glasses feel heavy but not ok bc they hurt. Have gone to them 3+ times to get adjustments and almost every person has barely fixed a thing. Problem is the mask that you can't take off. Also staff at the door could learn some manners. On top of that staff seems uneducated on product... I think I'm officially breaking up. I'll save my money and stick with the other no-hassle vendor I found. I just don't have time to screw around to see especially after dropping $$$ to do so. Not worth it!

So these aren't the absolute highest quality glasses and I've had a couple issues, but I've owned several WP frames as well as several pairs from the quick online glasses places and WP have been by far the nicest. They're as good as the overpriced ones at your local optometrist. Most have been great and lasted for years. My most recent pair broke at the bridge in a very strange way, I think it was an imperfection in the material or some kind of fluke--it was weird. They replaced them expensive progressive lenses and all and got the order going immediately without wanting me to return the old ones first. I thought that was really nice. I also accidentally sent an order to the wrong address and they were super responsive and helpful. Also I once ordered a pair with progressive lenses and then sunglasses without the progressives and they reached out to make sure that was correct. So yeah, I've had issues, but those happen sometimes and they've always been helpful and quick correcting them.

I have had my ames glasses for two years and love them. Ordered a new pair because my prescription changed and the quality has gone WAYYYYYY DOWNNNN despite being the same price. The bottom "Stainless steel" part that looks stainless on my old glasses now looks cheep and plasticy fake metal looking. Even the written stamping on the inside of the arms is less precise and overall I'm just so sad they've gotten worse more like 80 dollar glasses now not 145. Going to return and find something else.

Warby Parker has quite possibly the worst customer service I have experienced. I placed an order and received their order confirmation email that says estimated delivery of 7-10 business days with a link to track my order that said the below:

"YOUR ORDER IS
Working on it
We're hard at work making your order specifically for you!

Check back for updates on your order."

I keep checking back and check the my orders page on their site with no updates. I wait 10 business days and then chat in to see what is going on and it turns out the payment was declined. No mention of this on the track my order page or the my account order page which both still said it was in process.

I chat in to customer service to see if they can help me get my glasses faster since I had been waiting 10 business days already and NONE of their order tracking links mentioned any issue. They had sent 2 emails which had gone to spam since I wasn't looking out for them.

These types of things happen its not a big deal and just wanted them to help me get my glasses faster since I'd already been waiting 10 business days and none of their systems work in terms of showing there is an issue. The solution the rep comes up with is that I would have to pay an additional $25 to cut the time down to 4-6 business days. No additional help or anything offered.

It is incredibly frustrating because I did follow exactly what their order confirmation said to do (track my order using their page and wait 10 business days) and then they tell me there's this issue that I had no idea about and offer absolutely no assistance to rectify it. The agent was atrocious and offered no assistance and when I asked to be transferred to a manager sat waiting for 20 minutes before they refused to transfer but did finally agree to expedite the shipping (to 4-6 business days).

Awful customer service.

I was gifted a pair of prescription sunglasses by a friend so went to get them. They needed a recent prescription paper, so I told them I would get one made and come back. It took me 10 whole months to get back to them. When I did, they suggested I thin my glass, because the glasses wouldn't be as nice. Sadly, I couldn't get that and when I told them that, they didn't push me as others have, previously. I really appreciated that. Later on, when I still hadn't received my glasses, I called Warby Parker Headquarters. Someone was on the line immediately. Mathew helped me figure out what had happened and adjust an administrative error I had noticed when the order had been put in again. As an apology for the wait and error, the glasses were adjusted and shipped to me (expedited) for no extra fee. So, Thank you Mathew and thank you Warby Parker for the fantastic sunglasses!