Warby Parker

I had a really positive experience with Warby Parker - from ordering 5 pairs of glasses to try on at home, to returning them (couldn't be easier!) to customer service to finally the glasses I ordered coming in. I love my Warby Parker glasses - and will recommend this company to my friends and family.

I ordered eyeglasses from Warby Parker's local store and they messed the first order wherein the left lens was not the right prescription which was exactly what I had with my five year old glasses, so I returned it back. I went back to the same store and brought my own doctor's for a new eyeglass. I selected the frame and and told the associate what I wanted. After the final review I asked the associate if everything that I wanted was indicated for this order. When I received the new eyeglass I noticed that it was not light sensitive (photochronic) as I wanted, so I went back to the store to complained and was informed that the associate who assisted me missed it. The irony I was told is that I have to pay for the missed photochronic lens for the amount of additional one hundred dollars otherwise it won't be processed unless I pay the amount they asked me. I'm so disappointed on how a customer have to pay for someone's mistake. Stay away from Warby Parker. All they want is more money they can get from customers. Beware.

Placed my order and then received an email trying to upsell me to a more expensive lens. My order was on hold until I responded to this email, which I didn't even see for a full week after they sent it to me. No phone call, no follow up. This was the first delay on my order. After responding that I didn't want the more expensive lenses, they assured me that my order would be made right away. That was at least 2 weeks ago. So I got in touch with them again today and the agent said "I am so glad you contacted us! There was a glitch with your order and it "didn't go through" (?) Again, no one bothered to reach out at all to let me know that my order "hadn't gone through". The only explanation that they gave me was that there "may have been a glitch" in their system. It's been over a month since I bought these glasses and they still haven't been made. Seriously? Get it together, Warby Parker.

After waiting 17 days and not hearing from them I called. They couldn't find my order. 1st by email then phone. Finally by name they did. Then I was told they had the wrong email and the phone was an 888 number. I asked why would I have a toll free number for a customer as that would be ridiculous. Then I was was told they couldn't fill my prescription because of my prism. They asked if I worked with a customer rep or optician. I informed them it was both. Then I was told oh they should have told you they couldnt do it as you did speak with an optician too. Really. This is how you work with customers. NEVER again. If you want to save money go to Costco or somewhere like that. Great prices and service. I learned my lesson

I do not need glasses. If I did, I would not use this company. They use third party "affiliate" spammers to drown your inbox with spam. I often have receive dozens of these spam emails per week. Why would a supposedly legitimate company need to use such sleazy marketing? I would not trust my vision to a company that resorts to such tactics.

More than one month ago I ordered and paid for my glasses. They should have been here weeks ago. So I called today, provided my order number, and inquired as to status. Customer service explained, oh, I see our system sent an automatic email letting you know that you could upgrade your order to a lighter material, and, when it did that it automatically placed your order on hold. Yikes! So I don't respond to a robo upgrade email after completing and paying for my order - so Warby Parker suspends my order?

A manager explained, oh, our system doesn't track if a customer doesn't respond and release the order hold after a certain time. Had I not called today - my order would still be on hold. Really not acceptable

I'm from New York City, and there's a Warby Parker here that is always packed. They receive a lot of praises and everyone loves them so I'm surprised to see a lot of bad experiences here. I discovered Warby Parker in a commercial and decided to go to the store. At the time, I wore a really distasteful pair of glasses. Despite what it seems, frames and lens at the optometrist is quite expensive. The price I paid for the frames and lens at Warby Parker was well worth my money. For people with really bad vision, the upgrade to the slimmer lenses is also worth it.

The customer service was great and I was glad to get glasses for such a low price. I throw my glasses everywhere and never put them into a case for storage (even though the case is really nice). I sat on the glasses by accident, they fall everywhere, and I generally don't take care of them. The last three years, the most damage the glasses received was two small scuffs on the lenses.

Super excited to get my WP. I pick out my stockton frame and they arrive in a reasonable amount of time. Problem is the frame was all stretched out and bent. Someone manhandled these frames really bad. They wouldn't even sit on the table evenly, one of the arms was an inch off the table. So customer service, which is amazing, sent me another pair. These are less warped, but they are still slightly bent and crooked. When I put them on the table they wobble. I will keep them cus it's way better than the first crap they sent me. But I am not really happy with them either, the attention to detail is just not there. TWICE! Uggh. They are what they are, cheap glasses. I'll probably buy from them again, because the price and service, but my expectations are low for frame quality. Seriously, don't manhandle the frames when you put the lenses in! Be gentle! Ugg.

I bought these glasses in 2020 and only wear them at night as I love to wear my contacts. I wear the glasses at night before bed and sometimes in the morning. I found a huge scratch on one of the lenses after the 6 month warrantee ended. It was so deep I cannot even imagen how this occurred. These are VERY poorly made. They told me I had to buy a new pair as a replacement option. I will NOT be buying a new pair from them and will be going elsewhere.

I ordered from Warby Parker almost 3 weeks ago and I am still waiting for the glasses. The first issue I had was that the rep called my doctor and she said they were not able to find my prescription. I called and my doctor found it immediately and emailed and faxed it to them. The next day I receive an email confirming that my prescriptiom was received but I also receive an email from the rep letting me know that they do not have the prescription (?). I email her back and she indicates it was an oversight and that they do have my prescription and that my glasses are being prepared. I get a shipping confirmation a couple of days later; however, after checking for 4 days the status of my shipment, the status does not change. I decide to call and they tell me there was an issue with my shipment and that they will get me a new pair and overnight it. 5 days later I am still waiting for my glasses...

Hi there --

I bought a pair of glasses in April 2016 and one of the hinges broke in August 2016. I reached out to Warby Parker because I really wanted to replace this specific pair of glasses - they are very fashionable and I loved them very much. I received an email from Warby Parker letting me know that they'd rush a new pair to me, right away, free of charge. I received my new pair within a week and mailed them back my old pair. For the ~150 dollars I paid for a pair of glasses, I was extremely satisfied and will be a Warby Parker customer for life.

<3 <3 <3

I highly recommend Warby Parker.

My stepmom and I ordered 2 pairs of glasses each, they said all we had to do was upload our prescriptions and we would get them the following week because we paid extra to have them expedited. It has been almost 2 months and she still doesn't have her glasses and I have 3 pairs of one and still haven't gotten the second pair I ordered. This has been the worst experience with glasses that I have ever experienced and I will never go back or recommend them to anyone.

I loved the aesthetic of their store along with falling for the cute names of glasses and modern designs. Unfortunately that's where it ended, I purchased a pair of the Percey's and after it arrived in the mail was surprised to have vertigo. I couldn't even wear them! The store is no where near me so I finally went all the way back and after the optician measured and tried to warp the frames several times, it still felt like I had vertigo. She then told me the lens are the problem and don't work with my prescription. In 15 years of wearing glasses I've never had an issue, and the prescription hadn't changed. Just the "lab" that WB uses.
Would've been nice to know that prior to purchasing? Unfortunate waste of time overall a month just to return them.

After purchasing expensive ($400+) in March 2020 and waiting until late May to get them (due to pandemic) I discovered that I couldn't see well with them. The local WI store reopened in July and I asked for an adjustment using the corrections listed by my opthalmologist. To date they have steadfastly refused, blaming the coronavirus. This product should carry a warranty for fitness of purpose, so if this continues I will file a complaint with the state consumer protection authorities and my insurance company.

I recently ordered glasses for the first time at Warby Parker. The website said that it typically takes 5 business days to be delivered. On the 5th day, I called UPS to track my shipping. UPS said they have not received the package yet. When I called Warber Parker's customer service, they had no idea where my package went. The rep said it was "stalled". So she had to place another order for me, which I would have to wait another 5 days to get it. I called them back just to see if I could get a second opinion. This time, the rep said even if I did get the original pair of glasses, they wouldn't have shown up at my doorstep for at least 8-10 business days. Even though their website says 5 days and the confirmation email I received said 5 days. The solution I got was we will "try" and send you those glasses soon. They also said if I ever receive my original pair of glasses, I need to go to UPS and send them back. Thanks!