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Anna L.

  • 2 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion

Member since April 2019

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2 Reviews by Anna

As an online shopper and someone who works IN customer service, it was quite surprising to see a company deal with customers as they do. Any returns are an absolute fight. Any concerns with the quality of clothing or even so much as *questioning* the quality when it is already purchased and shipped is also a fight. Not for me, won't be back.
I loved the aesthetic of their store along with falling for the cute names of glasses and modern designs. Unfortunately that's where it ended, I purchased a pair of the Percey's and after it arrived in the mail was surprised to have vertigo. I couldn't even wear them! The store is no where near me so I finally went all the way back and after the optician measured and tried to warp the frames several times, it still felt like I had vertigo. She then told me the lens are the problem and don't work with my prescription. In 15 years of wearing glasses I've never had an issue, and the prescription hadn't changed. Just the "lab" that WB uses.
Would've been nice to know that prior to purchasing? Unfortunate waste of time overall a month just to return them.

Anna Has Earned 6 Votes

Anna L.'s review of Warby Parker earned 6 Very Helpful votes

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