Andrew P.

More than one month ago I ordered and paid for my glasses. They should have been here weeks ago. So I called today, provided my order number, and inquired as to status. Customer service explained, oh, I see our system sent an automatic email letting you know that you could upgrade your order to a lighter material, and, when it did that it automatically placed your order on hold. Yikes! So I don't respond to a robo upgrade email after completing and paying for my order - so Warby Parker suspends my order?

A manager explained, oh, our system doesn't track if a customer doesn't respond and release the order hold after a certain time. Had I not called today - my order would still be on hold. Really not acceptable