Warby Parker

I purchased two pair of glasses at the Century City location because I was there doing some shopping. I was very disappointed when one of the pairs arrived damaged. I went to the Studio City location on Saturday because it is closest to my home. LEVON WAS AMAZING! He was so friendly and he repaired my glasses on the spot. I left the house sure that it would be a hassle to get them fixed, but I was pleasantly surprised. Levon made it totally seamless. Very satisfied with my glasses and the service I received. Thank you.

I had an awesome experience with Warby Parker. Their shipping is extremely fast. I ordered my home try on, picked out two pairs I wanted, and ordering the glasses was extremely simple. I got them about 4 days after I ordered. Unfortunately, the new prescription in them wasn't working for my eyes-- but that was no problem for them! They signed me up for an exchange with NO EXTRA COST associated, even though my new prescription wasn't their fault at all. I will be receiving the glasses with the new prescription today. The customer service was impeccable, and the glasses quality is great.

I purchased a pair of glasses from WB a little over a year ago. When they arrived and I tried them on only to find out they were basically unwearable. I called customer service and the representative told me to take them to an optician to have them fitted. They would pay for it if there happened to be a charge. Time got away from me and I only took them in today -- albeit a year after I purchased them -- and the optician worked on them for 30 minutes and they still do not fit correctly. I called WB customer service and the representative said the best they could do was give me $20 for a new pair. I told him that I was not willing to take a chance on a "new pair" and that they should swap out my current pair for a replacement pair. Given that you are taking an expensive bet when you buy glasses online my advice is to save your money and buy them somewhere (such as Costco) where you can try them on and the customer service is much better.

Through email exchanges, the Warby Parker folks were courteous, but when I wanted to return the WP glasses because they kept sliding down my nose, I exceeded (by a very short time!) the 30-day period for returning the glasses, and even though I never wore them, they won't allow me exchange them, so I'm stuck with glasses that I can't wear. I had also been planning to order contacts from them, but I see now how rigid they are, so I won't be doing business with them.

Their glasses suck. I've never shorted a stock but I plan to short theirs. I got the expensive graduated lenses with anti-scratch protection- they are completely scratched and getting worse. I will never get a pair of glasses from them again. What a ripoff.

I just got my glasses in the mail. Several problems. 1) lenses feel AND sound like they are going to pop out any second. 2) The glasses in the showroom and the glasses they sent are nowhere near the same quality. Sturdy and noise free in the store, flemsy and crappy feeling in real life. Plus I bought the "premium" 150 dollar ones as well. 3) Glasses in showroom fit really well. The ones I got are so wide they fall off my face and don't fit my ears well. I thought it sounded too good to be true. Going to take them to an eyecare place and have them looked at 1st. Thats why I give two stars. If they can be adjusted I can live with them. But just be weary. Ps. Everything is done over the internet with them. Lots of room for mistakes.

I was new to the Warby Parker brand. It was recommended to me by a coworker after telling her that Pearl Vision wanted to charge me upwards of $350 for a pair of glasses. She also directed me right to the Warby Parker website, where she explained that I could pick out some trial frames to have sent directly to my house at no cost to me. So, I did just that. It was so simple! Once I picked out my frames I liked, I entered in my prescription by simply taking a picture of it and uploading it the site. I just received my glasses today and I am beyond shocked at how quick the whole process was and all for a fraction of the price the other store wanted. I never even had to drive into Boston, which is the closest location to me, to get them. I strongly recommend getting your next pair of glasses from Warby Parker! I will be telling everyone I can about how efficient and simple the whole process was.

Warby Parker made an error regarding a home tryon that I returned over a month ago. They confirmed having received the return on May 24th. I was horribly surprised to find a charge for $472.50 on June 29th over a month after they confirmed receiving my return. Their solution? Telling me Id get my money back in 7-10 business days and offering me a $15 coupon. $15 dollars for a mistake that has cost me to wrongfully be missing $472.50 for 7-10 days?! What a smack in the face!

Poor service! I paid $35 for the expedited service which quoting their website Orders placed before 1 p.m. ET will be delivered by the end of the next business day. My order has placed on line Monday evening, which is before 1 PM Tuesday. When on Tuesday evening I did not receive any indication that my glasses were shipped I called Warby Parker. I was told twice that since my order was placed after 1 PM on Monday it did not qualify for the expedited service. I did not expect my order to be delivered on Tuesday since I missed the 1 PM deadline on Monday, but the order was placed before the 1 PM deadline on Tuesday so my glasses should have been delivered by Wednesday. Their website is inaccurate. I hope that the glasses are worth it and that the accuracy regarding their information about the charities they fund is better than the shipping information on their website.

The website does not seem to work completely either in Safari or Google Chrome. There are bits that just don't load/function.

Having managed to buy something, I then got multiple emails about needing a photo to be uploaded to measure pupillary distance, despite the fact that they had this information on the prescription that they had already accepted. I was given an estimated delivery date, which has been missed. According to USPS, using the tracking number given, the glasses haven't even been handed over to them as a carrier yet! Zero info so far on what's happened, and whether this is just a case of USPS being slow or WP not having managed to put my glasses in the mail yet.

I really do wish I had trusted my instincts and not bothered with WP.

I was very new to wearing glasses and someone suggested warby so I thought I started with Warby in 2016, I did the 5 try ons at home and I found a pair that I liked. I was confused about exactly what I needed for the prescription then when I found it... it was expired. But when I called customer service was so helpful. Then in oct of 2017 I scratched that pair and couldnt see well so I got another box of the try ons then I called to change something on my new order I asked about my scratched ones (which were out of the warranty by a week...) Customer service was excellent again they corrected my new order and are replacing my old lenses for free!
Now the only thing I wish was better was I wish they had more of a selection, particularly sunglasses. I do not like the look of any of their sunglasses. I really wish that I could put sunglass lenses in some of the normal glasses frames.
Overall I love Warby Parker and Highly recommend it!

Ordered a pair of glasses from them at the Red Bank location. Had to email my prescription to an email address
Did that 3 times at their request. Finally went to the store to rectify and they claimed all was good. Started getting emails again and finally had to go to the store to cancel. No one ever returned emails and was told there is no phone in the store. They have no regard for their customers and cannot rectify problems when they come up.

Ben D.
Holmdel NJ