Warby Parker

I had good luck for about 6 months and then my lenses became permanently smudged like the lenses from a cheap pair of readers from the dollar store. My replacement pair -- same thing.

I've used where Warby Parker for years and have purchased multiple pairs of glasses and tried on tons of frames and I've never had an issue with them. I had scratches on my lens and waited until the year warranty was almost up and then exchanged them and when they returned there was a new scratch on one of the lenses and even though it was past the year mark at that point they happily fixed it. I ordered my last pair after a home try-on and the temples were too tight and I couldn't wear them. They refunded me no questions asked. Never pay for shipping, polycarbonate / anti reflective/ anti scratch coating comes standard. Right now they don't have any frames I like and I'm having a miserable time finding anything comparable anywhere near that price range. (Note: I have a simple rx and small astigmatisms in both eyes)

I ordered my glasses and they said it would be 7-10 days. I get an email after 4 days saying the doctor doesn't have me on file so I call my doctor and get it sorted out. Then after two weeks I call back because of no glasses and they say they never got the fax from my doctor they will call again and expedite the delivery. A week goes by and I call back. Still no forms so they say they will do the same thing and take $15 off. Another week has gone by and I still don't have the glasses... I don't think they are even trying. It has been over a month.

Let's just say not a pleasant experience for me.

My daughter has purchased a couple of pair of Warby Parker glasses in the past and was extremely happy with the process... I had ventured online a couple of times but wasn't ever confident enough in my choices to purchase a pair for myself. I ventured upon a local shop carrying Warby Parker frames and had a heyday trying them on... love the fact that the cost of the frame includes everything, and the mission of the organization, too. Bought my first pair, had a fitting issue which was promptly, courteously and professionally addressed - I'm sold! I am telling everyone about the outstanding customer service, chic styles and great value of your product. Keep up the outstanding work!

Just discovered upon informing WP that my transition lenses no longer darken in the sun as they have and are supposed to that this shouldn't happen. But they would be willing to discount $150 expensive progressive transition lenses AND new frames even though my frames are fine and I just need replacement lenses. What a scam. Why would I do more (expensive) business with a firm whose product failed in a way the firm said to me—in writing—that it shouldn't, yet invites me to do (more defective product?) business with it? Once burned, twice shy. A word to the wise.

Being tired of paying excessive prices for eyewear, I was happy to come across Warby Parker. I like market disruptors and was intrigued with their business model. I was hoping to have found the Zappos of the optical business.

Nothing could be farther from the truth. Customer service was awful; promised delivery timeframe was not even close to met. In fact, on the day i was expecting delivery, I went online to check out the status of my order. And then engaged in an online chat with a "customer service" specialist. Only to be told that not only had my glasses not yet shipped, but that the order hadn't even been processed.

Too bad. There is an opportunity for some lower-cost, online, strong customer service player in this market. It's just not Warby Parker.

Sadly, back to LensCrafters for me.

My experience with Warby Parker has been outstanding even with the pitfalls (that were caused by me) during my transaction. Long story short I put in the wrong shipping address and noticed after they were shipped out. I contacted them and they gladly remade a new pair to send to my new address. The person I contacted each time was amazing with every email they sent. Very kind, polite, and open to do anything to help me. The only struggle was getting another eyeglass prescription because mine expired and the pupillary distance, but I just asked my doctors office and they gave me the info. I haven't received my frames yet, but I hope they get here soon because I can't wait to wear them! I loved the frames when they came with the home try on.

Ordered my first pair rather easily. Within a week I had a scratch on my lens. I called n they sent me a replacement pair since it is under 90 days. Within another week my left lens has a scratch. I have been so careful only cleaning them with eye cloth. I have never had glasses that scratches soo easily. Frustrated and sure I have no options

I ordered 5 frames to try on, chose one I loved and sent them back with my prescription. My glasses came and I LOVED them. I scratched them up in an idiotic new-glasses wearer ski incident and texted the company. Since I didn't have any other glasses they have me a one-time waiver to keep mine and they'd send me new frames and lenses and I could send the scratched ones back when the new ones arrived. I did that but my new ones had a fault in the lens. I texted the company, they apologized profusely and are sending me another frames/glasses set. I give them two thumbs UP.

Seems like a great idea but they definitely do not have their act together. Weeks of chats, texts, pictures for pupillary distance, emails for more information. Resending my prescription. Letting me know now after all of this wasted time that they can not accommodate my prescription and produce lenses for me. REALLY, you had my prescription as the first piece of information. Wow what a waste of time and energy - I would definitely not recommend this company. If they can't get the simplest details correct I can only imagine what the finished product would be like. Take a hard pass!

I never thought I would order eyeglasses online, but I took a chance with Warby Parker. It took a couple of "try at home" attempts, but I finally found a pair that I liked. It took a while for the glasses to get to me, but they fit right out of the box, and the prescription is spot on. I just started wearing them, so I can't comment on the material of the glass frame or the construction. But, so far, so good. My only negative comment is that they don't offer the selection and unique glass frames that the other online companies offer. Still, if you just want a pair of serviceable eyeglasses, I would give Warby Parker a try.

I bought a pair of progressive lenses and associated frames several months ago. When they FINALLY came in (weeks), the progressive lens feature was very poorly aligned. I could focus one eye on a "close" subject, but then the other eye would be way out of focus — a non-starter for sure. So I took them back, and they said they would send them back for "adjustment". Many weeks later, they came back…NO difference whatever. It was like they received them, put them on a shelf for a couple of weeks, and then shipped them back. I went back in YET AGAIN, and they said the same thing, "We'll send them back to the lab and have them adjusted". Guess what, the exact same scenario unfolded. They were no different when they came back than they were when they were sent in. In disgust and frustration, I demanded my money back. After much wrangling, they finally relented and gave me a full refund. I went to LensCrafters (with the exact same prescription", and in a couple of days had a perfect pair of glasses, and saved over $200 in the process. Don't waste your time/effort/money on Warby Parker — it's a total ripoff!

I got my first pair of Warby Parker glasses a couple years ago and it was such an easy and painless experience. Figured I'd try it again for my next pair of glasses and boy was I wrong! It took me 6-7 tries to get them to measure my PD and by the 7th time I gave ip and cancelled my order. So inconvenient and so annoying. I kept getting the same responses of either my picture was too far away or too close. I do not recommend them. The quality of their glasses has gone way down because of popularity and it's just not work the $145.