Tony B.

I ordered eyeglasses from Warby Parker's local store and they messed the first order wherein the left lens was not the right prescription which was exactly what I had with my five year old glasses, so I returned it back. I went back to the same store and brought my own doctor's for a new eyeglass. I selected the frame and and told the associate what I wanted. After the final review I asked the associate if everything that I wanted was indicated for this order. When I received the new eyeglass I noticed that it was not light sensitive (photochronic) as I wanted, so I went back to the store to complained and was informed that the associate who assisted me missed it. The irony I was told is that I have to pay for the missed photochronic lens for the amount of additional one hundred dollars otherwise it won't be processed unless I pay the amount they asked me. I'm so disappointed on how a customer have to pay for someone's mistake. Stay away from Warby Parker. All they want is more money they can get from customers. Beware.