Melusine M.

I was gifted a pair of prescription sunglasses by a friend so went to get them. They needed a recent prescription paper, so I told them I would get one made and come back. It took me 10 whole months to get back to them. When I did, they suggested I thin my glass, because the glasses wouldn't be as nice. Sadly, I couldn't get that and when I told them that, they didn't push me as others have, previously. I really appreciated that. Later on, when I still hadn't received my glasses, I called Warby Parker Headquarters. Someone was on the line immediately. Mathew helped me figure out what had happened and adjust an administrative error I had noticed when the order had been put in again. As an apology for the wait and error, the glasses were adjusted and shipped to me (expedited) for no extra fee. So, Thank you Mathew and thank you Warby Parker for the fantastic sunglasses!