John H.

Visited a Warby Parker store. Ordered 5 pair online to try on at home - WP put wrong address on package (even though I provided the right address in their system) and I didn't receive my at home try on 5 pair. They ship USPS first Class (which has terrible tracking and service). THEY BETTER NOT CHARGE ME FOR THEIR FAILURE. Tried to contact, you cant call the store, their online chat does not work, they do not respond to the mobile app chat (text).
Why would I do business for such a crucial item such as my glasses when they cant even get the basics and first transactions right.
Terrible customer service. God forbid I actually had ordered a pair of glasses and needed help from them. Good luck. Maybe they are good for a cheap pair of reading glasses but nothing serious.
Warby Parker failed right out of the gate with me. Boo..