Wanelo

I tried ordering something for my sister for Christmas from their site. I ordered over a week in advance, and they gave me an estimated shipping time that would have it arrive on New Year's at earliest. I tried emailing them to ask about faster shipping or canceling the order. It's been 5 days and I haven't received a response. I checked my orders on my profile, and it's *still* listed as processing. It should not take 5+ days to process my order.

I ordered an item back in December. 17 emails later, customer service is working on it. I contacted the supplier directly and they are out of stock. I forwarded this message to Wanelo and they are still telling me they are working on getting it shipped. Yup. My out of stock item. They will not refund my money and refuse to help.

Ordered shoes on Wanelo from a store called simpleclothesv. They were advertised as adidas and so I bought them. HOWEVER, I noticed that it was shipping from China. First red flag. They arrived in about two weeks (today), and guess what? They are as phony as a three dollar bill.

The logos were off, the boxing was cheap and obviously fake, and everything about the shoe didn't match authentic adidas. Even the quality of the fake shoe was horrendous. I reached out to a representative of Wanelo, and they tried to convince me that products from China are great, and especially trustworthy. She offered no help, and I feel greatly cheated and I've wasted time and money.

Just bite the bullet and buy from the actual companies so you're not cheated by sketchy overseas sellers.

Wanelo should take ownership in customer service. Wanelo allows companies with poor quality products and bad customer service to sell to unsuspecting customers. The company CUPSHE cheats its way to profits. On their Wanelo page, it says to "return to US warehouse", no mention of an address. When I tried to contact they send me irrelevant messages back. (Adding fuel to the fire.) I am just asking for a return address! Wanelo to me, is just as bad of a company: there is not even a contact email address to address my complaint.

All I keep getting is a run a round email, saying they are trying to figure out what's going on with my order. It says items are shipped 5-7 buisness days. I am so upset. I trusted this app, and ordered my with full confidence and feel I have been scammed out of my money. So disappointing. I hate shopping online. Never again. People like this ruin it for people with trust issues as myself.

Was a fabulous site in 2014 and has gone steadily downhill since. At this point the app is near functionless, the addon extensions for chrome and other browsers have ceased to function. Customer service is non-existent. Not reachable by phone (no phone# available) or text and emails are not responded to except for automated replies. Overcharged twice, two orders never arrived. More and more sellers listed are located in China or Taiwan, close to 80% now. It's a hot mess. I would use a different password and a VPN to access this site unless you want to expose yourself to having your personal info at risk. Buy at your own risk.

They refused to provide me a refund because the order was over 6 months ago but they never even shipped the item. It still says processing in my order status. I honestly forgot about the item which is why it's been 6 months.

STAY AWAY! This company is a ofraud. I have had so many bad experiences, I don't even know where to begin. I have learned my lesson to not ever buy from them again. My last 2 experience were the worst from them all. I bought sneakers last year which said delivered, but I never received them. I showed proof from the carrier that they were sent to the wrong address, but since it was the same zip code, they didn't give me a refund. I had to repurchase them for a higher price on Dec 2022. To date, it still says "item delayed." I have emailed them more than 30 times (not exaggerating) and they reply with the same generic response saying they are sorry, but there's nothing they can do. Once again, no item and no refund. They offered me a $5 credit to spend with them which is laughable since it's more than $200 I spent. Again, STAY AWAY!

I ordered a pair of boots for my daughter... received an email saying they have been shipped but when I click on the tracking # it says it can not be found. When I call up the order... it says Still processing. What the heck? Oh and it says it's being shipped by Other? What is Other? I emailed Customer Service... got a generic robo response saying someone will be getting in touch with me.

When you look up the shopping website, WANELO, the phone number they advertise ( *******109) is not a valid number and you cannot reach anyone!
Major indication of problems!
Also, if you should decide to cancel an order, even if you accidentally clicked on the wrong item... and want to cancel it immediately afterwards, the site states " No Cancellations!" So, you are stuck with the item!
There is NO link to be able to speak to a customer service representative!
Should you have a problem, you are in your own.
When I ordered something that I wanted to change, I had to call my bank to stop payment because there no other way to cancel.
As I said, WANELO doesn't allow cancelations!
Plus, look for the same item on Amazon, and it's much cheaper!