At first I was pleased with the products ordered in Wanelo. There were even times when the product wasn't available the website refunded my money. The trouble started with a Louis Vuitton bag I actually bought in November 2019, but didn't actually carry unti MLK holiday weekend when I went out of town. The bag fell apart, straps fell off both sets of the hand straps. I inquired for a replacement, after poor response times from customer service, my request was denied. The, I ordered a Versace watch Jan. 1st this year, never received and February 28th another order, never received. Customer service was so awful I went to my financial institution to dispute the charges and what do you know, customer service finally appeared, and appealed my dispute and lost. They suspended my account with Wanelo, surprise surprise!
OMG I wished I had done my research on this company. All the bad reviews here are all true. First, they gave the impression that the product will be shipping from US but they are all shipped from China. Second, delivery dates are NEVER as promised. Delivery times are ridiculously long if you are LUCKY to receive items purchased. I ordered some items in March and it's almost the end of May, items still not delivered. Yet the company had the nerves to send me harassing emails, because I disputed the charges. And they still CANNOT provide an update on the status of shipment. Some of their items are still processing after 20 days of purchase. Apparently us the client are not entitled to cancel or receive a refund. Products are very cheap quality and totally different from the pictures shown on the site. FAKE NAME BRANDS are listed. POOR REPRESENTATION AND HORRIBLE CUSTOMER SERVICE! DO NOT PURCHASE ANYTHING FROM THIS SITE AND PLEASE BE AWARE OF THE REVIEWS! RUN, DON'T THINK TWICE!
I ordered two pairs of the same boots (Uggs). Both in size 7. One fit, the other did not. I returned for a refund and they will only issue a store credit.
We ordered a dress and a pair of shoes on October 24th, 2016. They debited my account at that very moment but I still have no dress and no shoes! After several emails, I finally got a response from a Maria Lopez confirming she would look into it. I haven't heard a word since. At this point, the dress and shoes are not needed and I still have no idea where my packages are. This is the biggest scam, DO NOT BUY FROM WANELO!
Hello Kelly! I am sorry to hear about this. Our customer support team always informs customers of the status of orders coming directly from the merchants, however, it can take a few business days to obtain those details. It is always our top priority to keep our buyers informed and you have waited too long for an update. I will be sending you a private message to get your order details so I can be sure you are taken care of right away.
These leggings fit great, I wear a small and purchased a small. The material is strechy, very comfortable. Printed Work Out Leggings
http://wanelo.com/p/*******/printed-work-out-leggings username- (@morganfling guarenteed a refund if I left a review)
I bought two different items and never received it, I've emailed them a few times and I only get an "we're looking into it" response! This company is very unprofessional and it's a scam trust me.
Hello, I am a seller on Wanelo, Sexy Diva Clothing and I have an amazing experience with them. I ship my items the same or next day to my customers and when there is a problem with an item the customer usually contacts me directly from my website email and I take care of it ASAP. Here is a tip for Buyers because I purchase from Wanelo also. If you do not hear back from the Seller about shipping or stock in 48 Working hours contact wanelo and they will contact the Seller. Wanelo stands by their Website and your purchases100%. It is a Seller's Marketplace and unfortunately just like Ebay and Amazon not all Sellers are going to care about their customers but most of the Sellers on Wanelo are Outstanding.
Thanks Mary! We love your feedback!
I don't even think this is worthy of one star but I had to choose something. Purchased 8 bathing suits and need to return a few and can't get any help from Wanelo. Trying to contact the vendors the items were shipped by and can't get any help there. Wanelo ships with their order numbers but not the vendor order number so hence having problems. Again, NO HELP from Wanelo. Will NEVER use this site again EVER! Worst customer service -- NO CUSTOMER SERVICE! Completely ridiculous and a WASTE OF MONEY!
Hi L! Thank you for reaching out and I am sorry to hear some of the items you purchased did not work out and had to be returned. Our customer service team is here to help and I apologize that we have not provided a prompt and fast response time to you. I'd like to resolve this for you immediately, so expect a private message to expedite the process!
I got my gucci belt and it was amazing. Some thought they were fake but little did they know it was 100% real. There are some serious bargins. When my friend told me about the site i couldnt belive my eyes. Yes some say its fake, but they think its bad because they arent optomistic...
Dear Wanelo!
I am a seller (Dimplegirl) on wanelo i have sell the products since last two months up to 500 USD but up to now i only receive 100 USD and 400 USD are not paid to me for unknown reasons. Also these products are shipped and delivered to the customers
I contacted wanelo's help many times but they replied me that stripe is responsible for that, when i contacted stripe they told me that we have nothing to do you should take help from wanelo, i again email the wanelo regards stripe discussion, but wanelo is not responding, i contact wanelo so many times even there is no automated reply from wanelo it seems that my email is spammed by wanelo.
Now i am completely frustrated about selling on wanelo and will recommends my friends not to use the wanelo as they are scammers
Kindly release my payouts as soon as possible as i need it on urgent basis
I am looking for your positive response
Regards,
Dimplegirl
*******@gmail.com
THIS PLACE IS A SCAM DO NOT BUY ANYTHING... THERE IS NO ONE TO TALK TO AND NOBODY REPLIES TO YOUR EMAILS... I DON'T RECOMMEND ANYONE TO USE THIS SITE MY ORDER HAS BEEN PROCESSING AND MONEY HAS BEEN TAKEN FROM MY BANK NOW I HAVE TO DISPUTE THE CHARGE!
A month later and 5 emails to their "customer service," no help in finding my product. Horrible in every way-- yet they managed to take my money the day of the submitted order. Unprofessional.
Hi there Wendy, I am sorry to hear you are having issues receiving your item. This is definitely something I can assist with and help get resolved for you quickly. I'll send you a private message so I can get the details of your purchase.
I ordered a pair of shoes for the first time on this website. I haven't heard anything. My package was ordered May 12. I was getting emails that I will get refunded but now no response at all.
Just go ahead and skip Wanelo and go straight to DHgate, AliExpress or even Wish. Ordered two items a month ago, status of orders still say "Processing" and both have passed their predicted arrival date, but Wanelo took the money out of my account the second I placed the order. No communication from the company other than an automated emails saying "we'll get back to you in 24-48 hours." No response to any voicemails I've left them (again, 24 hour response guarantee). The whole company is a scam. Luckily my bank has my back and completed the investigation within an hour after submitting the claim. They must be familiar with the company and its thieving issues. Sucks because I've had one successful order with them before, but I haven't seen all these bad reviews until I googled them to see if anyone else has had the same experience. I'll be sticking to said websites above from now on. Hope they don't sell my info on the dark web like other reviews have stated. This company won't be a thing for long.
In March of this year, my daughter bought a unique shirt on Wanelo and was very excited to give this as a birthday gift to her new bestfriend at her new middle school about 6 weeks later but... NOW 3 MONTHS LATER we are STILL waiting to receive that cool shirt or a REFUND TO MY CREDIT CARD and a honest explanation to what happened to our order in the first place! I am very disappointed that a such a POPULAR SHOPPING SITE FOR TEENS is treating their customers with such little respect and teaching unaccountability of their business actions. So I will send ANOTHER EMAIL to "someone" who will hopefully fix our problem ASAP or we will never shop on this site again.
NOT TOO GOOD FOR PROFITS I AM SURE IF THIS HAPPENS TOO OFTEN.
Hi Elisa - So sorry you haven't received a response on this yet. Can you please email us again at shopping@wanelo.com with your daughter's order number and/or Wanelo username? We'll make sure to get to the bottom of it. Thank you.
It's been over a month since I've ordered my item and I have been in contact with both Wanelo customer service and the site the item was ordered from (Kiki's Closet). Both have sent me several different tracking numbers which have still not left their pre-shipment stage and both sites tell me to get into contact with the other site. Now both sites have ignored my most recent email and I still don't have the item or a refund! DO NOT BUY FROM EITHER OF THESE!
Hi Amanda - we're very sorry that getting a refund has been slow. We're working on improving our support process to ensure fast response to questions like this. Can you please email us again at shopping@wanelo.com and I'll make sure your refund goes through fast? Thanks!
I bought an item that I needed at a certain time, so after I purchased it I wrote asking if I could pay for expedited shipping for and that if I couldn't I wanted to cancel the order. They said I couldn't and I also couldn't cancel the order and would need to wait till I received it to get a refund. Then they "couldn't get the seller" to give me an RMA or return info for two weeks. Then they charged me a restocking fee and the return shipping and refused to negotiate on that.
Hi Joe! Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products. Once the order is placed on Wanelo, the store handles processing and shipment, thus we are unable to immediately cancel an order or offer expedited shipment at the moment. With that being said, we’ll always help you get in touch with the store to track down a package or inquire if cancellation is possible. If you could you please send us a private message with your order details, I can help check what happened and help get it resolved as quickly as possible.
Can anyone tell me if their Michael kors, and other name brand purses are a scam?
Im really wanted to order. They are so cheap. But dont want to if Im never going to get the bag
Love the sweater! Very cute and cozy. Three quarter sleeves and they do not roll down. Slightly easy to snag on things, but very warm. Love it! Would recommend for the great price!
SCAM and fraudulent! They take your money first! This company solicits approved vendors, (we all know its knock-off material), merchandise. It would be wonderful if I could actually comment on the items I purchased, but I NEVER RECEIVED a SINGLE item I purchased, when ordered a month and 1/2, after paying the shipping. 6 items purchased in February, early March, and I never received a SINGLE one... DO NOT WASTE YOUR TIME, MONEY $$$, or effort, on this garbage, unless it is to warn somebody else not to so also.
Overview
Wanelo has a rating of 1.8 stars from 416 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wanelo most frequently mention customer service, credit card and tracking number. Wanelo ranks 65th among Social Shopping sites.
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- San Francisco, California
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Business History
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kay! Wanelo partners with stores to let shoppers purchase items directly on Wanelo, but we do not ship the products. Once the order is placed on Wanelo, the store handles shipment. With that being said, we’ll always help you get in touch with the store to track down a package, but sometimes updates from the Sellers still take time as well. We have taken extra steps to make sure this is will be prevented as much as possible. Please send us a private message with your order details so we can help assist you! Thank you!