WalmartReviews 4,412

Ordered a chair a week and a half ago, it was not received. Chatted with customer service, found out that they had lost the chair. I see three times that Walmart.com has failed with this transaction.
1. Losing the chair. It is a chair, how can it be lost? It doesn't fall between the cushions.
2. Not notifying me, waiting for me to call. Isn't there an automatic or manual notification feature whenever an item goes missing? Poor customer service?
3. Then when I decided to get a refund, it will take 5 days to credit it back. Walmart has already had my money and not given me anything in return for 12 days, now add another 5? When walmart debited it, they took it within minutes. I know for a fact that Credits don't need to take that long.

I use Amazon, Walmart's competitor, frequently. They never have this happen, I can see who will be winning the battle. Price isn't everything, customer service is as well.

The last two weeks dealing with Walmart has been a nightmare I ordered a intex 22 x 52 pool that was severely delayed with all the parts coming separately, no one updated me on anything and supervisors were actually lying to me. No one knew where my items were. They told me 2 boxes were in route, when I get to the store it's only 1 box. Called Walmart again and now they tell me the freight company inventoried it but somehow forgot to put it on the truck, 5 days later I get the last box. Now Guess what the filter is broken. So I call Walmart again and I'm told to basically return all items because they can't replace the filter because it's a bundle set. No no no. So next Supervisor tells me to re-order the same filter and when it comes put the broken one in the box and tell them it was damaged and that would take two days to come so I ordered this on Monday, June 3 it says two day Shipping and will arrive Thursday, June 6, so Thursday comes no filter and my pool is sitting filled with 13,000 gallons of water that's just sitting there and it's gonna start to change colors I have no pool filter contact Walmart and there's apparently nothing they can do, they gave me a 25 $ gift card, and re-order me another filter that won't arrive until Tuesday that's not sufficient enough they told me that UPS lost the item they can't find the item but this is the second time that Walmart has disappointed me every time I call customer service someone is lying to me telling me a different story of where my items are. Theres no consistency with Walmart especially with the amount of money I that I spend in the store you would think that I was a valued customer but obviously not. So disappointed now my children are sitting with a pool filled that they can't use. Shame on you Walmart

I was told I could use my EBT card to order groceries and have them delivered to my home. AFTER placing the order, I was informed EBT was not acceptable. I'm 73, live alone and have no one to help me with heavy items. O

I am a Walmart shareholder and I am so livid about the condition of the arrival of this purchase on May 1,2019 that was left 20 feet from my front door. Somehow this package left the Greenfield Indiana distribution center packed as follows. On the bottom of the packing box was a Family size box of Cheerios, and packed on top were two twenty pound sacks of Pennington birdseed. You can imagine that the bottom box of Cheerios is going to be future birdfeed. And no, Mekeila, I am NOT HAPPY with my Walmart order.

So here is the problem I am and amazon shopper. But my sister said Walmart has pretty much everything so I gave it a try. Extremely disappointed. My items did not come on time. Then I received a damaged item and took it to the store to refund it, only to find out that it was only returnable by shipping it back and I have to wait 2 weeks or more for a refund. I am so dissipated even though I saved $40 it's not worth it. I will never purchase anything online from Walmart again. I am still waiting on my delayed items. 2day shipping is a joke and false advertising they just say free standard shipping.

I have had many problems with fed x... I do alot of ordering on walmart.com. I finally got fed up with the BS with fed x.And contacted walmart.com with my issues including fed x sending me a tracking # that didnt have enough numbers. Though it was not walmart. Coms error. They credited my acct. Sent me a gift card for my inconvienience and said they would deal with fed x.And in the future should I have other issues to contact them.And they will resolve it. You go Walmart. Com... excellent customer service!

Well i order a cricket cool pad phone when i got it would not turn on took it back. So things happen so i order a lg risio 3 took 4 days not 2 days they did not scan it so cricket can not turn it on no proof of purchase. Now it been over 8 days playing with a phone that i did not save a dime on. The phone i have is not old but people can not hear me i got that off of walmart. Com its junk have to send it to cricket. Just do not buy a cell phone or electronics. Ya they give the money back. After you spend
Lots of your time