Sent in my first box of makeup to them last week. I got the email offer for my items within a day or so of my package reaching their facility. Because it was my first time selling, I was keeping an eye on my package's tracking. I probably sent in about $200 retail value worth of makeup, so I was a bit nervous about it. It took about 10 days for my package to be delivered to them. They must use basic parcel standard shipping (which I can understand because they pay for the shipping upfront). My offer was $90- I think that was pretty good considering that some of the items were somewhat used. I was expecting more but it's some spending cash for the weekend- so it's all good to me! Will share about them to my friends who could use their service.