WalmartReviews 4,410

I would rating -5 if i could. I had order a smow blower from waltmart.com but they had shipped me a different one that doesn't has the same features as the one was posted. I had called customers service to get my refund and they were lying over and over about 3 or 4 time already its been over a month now so I can't get my refund yet. This is walmart.com it will be my last time in my life also my families, friends and shared this experience to the world to help them save their money from something like this to be happened. You guys got tobe careful with this site.

The heavens opened up the day I discovered shopping online at Walmart.com. I couldn't ask for better prices if I tried. I sign on and go straight to the CLEARANCE section. Yea ME!

I wish I could give a 5 star plus rating. I love Walmart.com. You can get a lot of the same brands for a better price than anywhere else, why would I go anywhere else for the same brand and pay more? The customer service is the best, it is like it use to be, the people seem to really care and want to help you, this is for all departments. I even now shop grocery's with Walmart.com. And it is the best and the grocery
Are fresher than the other two grocery online stores that I had tried. I wish they had cable tv and internet service, I would be switching:-) Thank you Walmart for wonderful service and prices.

Two weeks ago the pickup department was completely closed because the got so far behind on Saturday. This Saturday, I signed up for the 2-3 hour pick up. Got there at 2:15 to be told a 2 hour wait. Ok I understand. Went home, 3:05 received text my pickup was ready. Got to the store, waited 1 hour and 55 minutes in the parking lot along with a lot full of cars. While in the lot at about the 1 hour mark I tried to call the store, no answer in the pickup department or even the store. Only one junior manager on duty, on a Saturday. Not to mention having been in management for 30 years, I can promise you if I knew I was having issues I would have been there as the manager filling shopping orders and taking them to the cars. But I guess it was his/her day off and they just did not care. I sent an email to customer service asking to speak to a district manager. The response came in an email that said they needed more specifics. So again all it would have taken was care of a phone call, well here is your response.

I was very pleased with my first order. Great selection, reasonable prices, and prompt delivery. The second order cancelled all the praise I had for the first order. The item (priced lower than I found anywhere else) qualified for free 2-day shipping. 36 hours after I placed the order, I received an email from *******@walmart.com notifying me that I'd receive the item a day later than expected. The first telephone rep told me it was the delivery service's error. No, it was Walmart.com. Second rep blamed the weather. No, The item was shipped from a facility one hour away from me - and there was no inclement weather. The escalation supervisor claimed that I, indeed, would get the shipment on the advertised date. She couldn't understand much about the email, including the sender (*******@walmart.com), the date (less than 5 hours before my call to walmart.com). The incident left me baffled and no longer confident in Walmart's ability to keep advertised delivery times nor competent customer service reps. At the time of this review, I did not receive the package. L

I ordered several Xmas gifts from Walmart.com. There was a death in the family and I needed to return three items. It was THREE different procedures. One at the store, the store gave me a FedEx label for one, and the third I had to contact the third party seller myself. This was December 23. On January 31, after many discussions with Walmart.com, I received the credit for the second and third item. If I can't get it at a Walmart store, I will buy it elsewhere, I will never use Walmart.com again.

Walmart.com stole $245.03 from my wife of nearly 40 years. My wife Kim Faint ordered a television from Walmart.com with her debit card on November 30,2019 which they said would arrive by December 11,2019 via FedEx - the television NEVER arrived and was NEVER received by us. FedEx said they lost it and to reorder from Walmart.com - so my wife reordered the TV which was now supposed to arrive at our residence by 11-24-2019 and NEVER did.
FedEx claimed they had trouble with drivers and put it under investigation supposedly. They even gave us a case number. We NEVER got the television so Walmart told us they were processing my wife's refund which they NEVER did. Both Walmart and FedEx said they were going to call us back and NEVER called us back. Now Walmart claims they spoke to FedEx and that FedEx is now saying they have confirmed delivering a television to us on 2 different occasions which is an outright lie as we NEVER received either order. If we had received an order the first time, then why would they deliver it a 2nd time? Walmart now says that they will NOT refund my wife's money. Both companies have now conspired to defraud my wife out of her order and have stolen my wife's $245.03 - we are shocked, stunned and in total disbelief that this has happened.
I have my own real estate company and I am a USTA tennis coach that puts on a FREE year round Tennis Program in my community & my wife works at the local hospital for over 20 years - we would never lie about a mere $245.03. Total disbelief!

Ordered a laptop. They gave me a date. On that date they emailed me and said it was delayed. They said in the email they would not charge my card.

They Charged my card.

The product was sold out (but they wouldn't tell me it was), they said it was 'stuck in processing', and would I like to cancel the order (they asked me if I'd like to cancel FOUR times before I finally agreed).

Then they told me it would be 5 days before the $300+ charge would be refunded 'if it goes through'.

Worst. Online. Ordering. Experience. Ever.

And I'm now being charged 18% interest on $300 for something Walmart won't ship. They have the money in an interest bearing account (100 to 1 bet).

Imagine them doing this to 10's of thousands of people. Imagine how much money they make from that interest alone. This is theft.

This is theft.

I will never again order anything from Walmart.com

Ever.