WalmartReviews 4,410

Three times in the last 6 months I have ordered through them. Ice melt, never made it. Call them after a few weeks and finally get it. Bag inside has hole in it. 6 curtains, Walmart cancelled order and would get back with me. Never heard back. Picture frames, was supposed to pick up Wednesday but was informed they would be late. Never heard anything and went to check online. Someone decide to change the date further out for pick up. Cancelled order but am only getting refund for part of order because the one that held up everything hasn't been returned. Maybe because it was never sent!

I ordered an acrylic quilting ruler through Walmart.com. The order was filled by Joybuy. I received a small 6" square ruler that was in centimeters only. I don't use centimeters and would not have ordered anything in centimeters. I bought a ruler that was over 10" square. The Walmart link is now dead. I can't get any details of it in order history. The object sent to me does not even exists anywhere on the internet, made in China. I used to order from Walmart to avoid Amazon.com. They are worse than Amazon and give me no reason to give them preference when buying. Wrong item, no refund, no return, no order history, no record. The worst!

Other than Comcast, working with Walmart.com has been the sorriest excuse of professionalism I have ever experienced. I have done business with Amazon.com more times than I can count without issue. And when there was an issue, an immediate resolution. I decided to test out Walmart.com for the first time this year and it has become my greatest regret. Customer support is terrible. Solutions to problems don't exist. Hours of time has been wasted. Resolution is none existent. I cannot even begin to understand how Walmart.com still exists. It is a painful crap show and a joke of an experience. If you value your time and sanity at all, then stick to amazon.com, eBay, or anything else. Walmart.com is simply garbage. Second worst business experience of my entire life.

I was in line at my local Walmart trying to use my Walmart pay. I kept getting a error code telling me to check my emails. I look quick at the register to find out my account has been suspended for to many returns. Walmart has blocked me from all my receipts of past purchases. I can not get my medication refills or get any history of medication from the past also they suspended my Walmart pay so I couldn't finish my transaction. When I contacted them I was told because I returned to many things so my account has been suspended for life even though I was with in there return policy. I don't know how they can get away with that after a purchase the receipts are my property even if they are electronic and is on there site. But blocking me from my life dependent medication that they have been issuing me for the past 4 years is unacceptable and ridiculous. With out any heads up or telling me there is any type of issue with my account. I called and explained it's Christmas time I had a few more returns then usual because things changed in life but that was no help. All the agents agree with me but they couldn't help it's a corporate decision that I keep getting the run around with. Contacted the BBB and local news for help on this. If Walmart doesn't want to talk to me maybe they will have better luck. I will be posting my story everywhere for people not to trust Walmart especially with medication or receipts.

I purchased a freezer from walmart.com. It arrived a week later than the one week asigned delivery date. When it came it was badly dented. We were two weeks into it at this point. I scheduled a pickup and exchange. After waiting almost two more weeks for that to happen, the replacement was even more damaged than the first one. Now we are four weeks into it and they have said only one exchange per item. They now say that a pickup and refund will happen within the next week. That puts at 5 weeks if it actually happens when its supposed to. I would assume it will follow suit and be a week past due which will put us at 6 weeks out and starting all over looking for a new freezer. Thanks for being a colossal waste of my time walmart.com! I will never shop with you again!

I kind of like Walmart prices, and they generally get your stuff to you quickly, but their packaging totally sucks. They love to use boxes that are several times too big for the items being shipped, and then they wont put enough protective stuffing in it to keep thing from bashing against each other. And never, ever order canned goods! All will be dented and bent, some may even be beat up badly enough to leak. But the real mess starts when they mix canned goods and soft-packaged items. That's a real party! Flour coats everything, rice is running every where, and the M&M's are broken open to make a kind of rice cookie. All you need is for the package to get rained on during shipping. And let's not get started on their choice of shipper at times! They can improve there, too. I'm about done with Walmart. Your complaints are heard, but ignored. Nothing changes.

I ordered a trampoline for my children for Christmas from Walmart. Com. This was the one big thing they wanted. It was promised to get here by the 20th. Well only two of the three boxes made it here. Come to find out the other huge box was lost in transit, and they couldn't send another because now they were sold out. My only option was to get refunded and send the others back. Then I had to purchase a more expensive one because there weren't any others in the same price range. It is just ridiculous. The same situation happened last year with another item and it took 6 weeks to finally get the product. It has happened twice now, so I think it is more of incompetence than mistake at this point. I know Christmas is busy, but Walmart is a multi billion dollar company. They need to get it together!

I purchased Christmas gifts for my grandson December 11,2019. I had them planned to ship to store by December 19,2019. One item (Activity art Easel) did not arrive. We received no information regarding the delay. I thought they may have had delivery issues because of the holiday, so we waited. Waited and waited with no replay or communication from Walmart. On December 27,2019, I called customer service. Customer service stated they did not know what happened it appears to be "lost". I asked why we were not notified, customer service said, " it looks like a computer glitch." Then they asked if I would like to re-order. Re-Order? Walmart cannot explain where this item was or is and they expect me to re-order! I am done with Walmart. Had I not contacted Walmart, they would have been able to keep the item, and profit from my purchase. Poor customer service and lack of responsibility for their error.

I would never order from walmart.com again. Ordered gifts a few weeks ago, and still the gift isn't here. I call them because it hasn't arrived, even though they tracking info said it was to be delivered today. Low and behold the gift has been damaged and sent back. No one email or phone call to let me know. I asked for a store credit to go pick one up, nope they won't do that. They will refund my money which will not apply to my account for 5-7 business days... It took you 20 seconds to take it out of my bank account, now DAYS... They said we can ship you a new one, but it won't be here until the 28th... What kind of crap is that... Then the female(Anna) that was speaking to me. I said how would you like to explain to your loved ones or children on Christmas morning why they don't have Thier gift. She said and I quote well I never got any Christmas gifts or bought any, So I wouldn't know... Who says that to a upset customer... NEVER EVER AGAIN. I WILL BE TELLING ALL MY FAMILY AND FRIENDS TO USE AMAZON FROM NOW ON...

I purchased an HP desktop computer on Walmart.com from MICOMP that I thought was brand new, but the one I received was refurbished. I did not remember the website page stating it was refurbished, so I went back and looked and all the way at the bottom of the page in the very smallest of fine print it says it is refurbished. Highly misleading! Plus it was missing a power cord when it showed up, which after several calls to MICOMP I have yet to receive.