I'm using eToro for few years and I faced not only with convenient interface and wide range of options for investing what is really good, but also I face with a difficulties connected with this platform. Let me describe some of them.
1. First what is annoying is that sometimes positions closing before your my stop loss level. There were many times when it was the reason that I lost money. I don't know why it happens, and I'm sure support won't give you any clear explanations.
2. Sometimes a support ignores your request. He does what he wants and does not pay attention to your explanations that this cannot be done in view of objective reasons.
3. I witnessed how a user tried several of his personal cards to replenish an account, which were rejected due to the fact that the cards of this country are not supported. But then, six months later, etoro closed the ability to replenish an account for this user and demanded to provide the data of all those cards that were not used for replenishment. They were not used, but the site required disclosure of data. It looked like an absurdity and took 3 weeks to sort out this situation.