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Maine
1 review
0 helpful votes
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Poor service
February 16, 2016

This was my first and only time to ever use this site. I placed an order for a your zone loft bed and received a twin/full bunk bed. I also paid for two day shipping. Not only did I receive the wrong item my first time using this site no one even informed me that the product I ordered was out of stock! I'm very very unhappy with this site and I really expected better service.

Date of experience: February 16, 2016
Colorado
5 reviews
9 helpful votes
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Ordered online. 6 of the product in stock according to site. Hour later order cancelled since no stock. Went to store, guess what, 6 on the shelf. Ordered online since I had a $10 promo code. Can't use it in store. Tried to reorder, but still shows unavailable. Called customer service, received another promo, but does me no good since I need the product right away and financially needed the discount, and can't use it in store.
Customer service calls, chats, and associate in store useless. Would rather purchase item at full price at competitor (same price as in store at walmart) than continue to patronize this establishment.

Date of experience: October 14, 2021
Virginia
7 reviews
16 helpful votes
Follow Nancy H.
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Regardless of what Walmart location I have shopped at, they tend to be grungy and less appealing that Target. They claim to have better prices, but I don't see the prices being any better than Target on most items. However, the quality at Walmart is substandard. Most of the time, you are not getting even a comparable quality as Walmart products are mostly inferior.

I would not recommend Walmart as there are too many good alternatives.

Date of experience: April 10, 2016
Arkansas
3 reviews
6 helpful votes
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Walmart shows a million grocery items online but there's barely any of it that you can buy that they ship any longer. There's never anything showing to be in stock. You have to sort throw hundreds of items that they don't ship to find the very few that they do. I could walk the 5 miles to town to go shopping and do it easier than sorting through all the stuff they don't sell. The filters don't work. I don't understand why they have do much junk listed on a shopping app that's supposed to be for delivery that you can't buy. It's worthless

Date of experience: March 2, 2022
California
2 reviews
39 helpful votes
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Walmart is great
September 7, 2015

I've irder stuff from Walmart.com many times. I never get clothes there because the quality isn't really good but camping gear movies and even electronics are great. Every time I order online the items are shipped super fast which I love. House hold products are much cheaper cleaning supplies and stuff.

Date of experience: September 7, 2015
Michigan
1 review
0 helpful votes
Follow Bruce M.
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I am not a big fan of box stores because you normally get what you pay for. WalMart has its critics but if you go to WalMart for 'stuff' it is a great place. I bought a Kid Connection Fast Trax Trucks, Set of 2 for less than $10, The 2 reviews were horrible... but when I found out the reviewers didn't know how to use a phillips screwdriver or just didn't look-- or you could push a button to find the out if the battery works or not, I figured I better say something. The toy for under $10 was a big hit for the 2 year old. In fact, all the toys were great for the grandsons. This toy, WalMart and the buyers need to know this was good 'stuff' for the price. Happy Holidays.

Date of experience: December 25, 2014
Pennsylvania
1 review
0 helpful votes
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Sick $#*! Walmart!
February 24, 2016

This is why I will never shop at Walmart again! I had to keep calling Walmart customer care and s*** like for the past week and they still refused to give me back my refund of the amount of $166.96. So the next day, I called customer care again and I told them if you don't refund my money, I'm calling the police. And that really scared them very bad. Then they finally refund my money. This is exactly why I don't shop at Walmart. Because it's a sick $#*! Walmart.

Date of experience: February 24, 2016
Philippines
3 reviews
10 helpful votes
Follow Jimmy D.
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The prices are cheaper than most other places but the quality is worse than most as well. The saying, you get what you pay for is true when it comes to walmart. As their employees are not paid well, the customer support leaves a lot to be desired. There are always long lines at checkout and it can be a waiting nightmare at times. However, the location is quite convenient for me.

Date of experience: March 30, 2022
Florida
3 reviews
24 helpful votes
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I've purchased many things on Walmart.com and I prefer it over the stores. I can't stand going into Walmart (smell, crowd, ect...) but their online shopping is awesome! I've bought many big ticket items for my kids and it's worked out fantastic. We bought bedding, car seats, trampoline and outdoor playset. It was the cheapest price by far for the exact same product (brand name and all) and delivery was super fast and it all came in perfect condition! Super happy online Walmart shopper

Date of experience: May 11, 2015
California
7 reviews
35 helpful votes
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I love their online services-free delivery on orders of 35 dollars or more, many Walmart exclusives and they also will have your order ready and you can pick it up for a discount price-you can't get everything online but close (groceries are limited)-they are great packers, I have never had a broken item and a great return policy

Date of experience: June 14, 2017
Texas
1 review
0 helpful votes
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Gift Card Warning
June 21, 2017

Heads up and Warning for purchasing Walmart Gift Cards.
I was gifted a $25 Walmart gift card which I went to use last weekend. I was turned down because the card was at zero balance. Impossible. I had not used it! The Walmart employee gave me a printout of the transaction history. Two transactions on the same day that were 3 minutes apart were on there. We looked up the store number which was Walmart 9115. Nothing but scam came up in google tied to this store. I've talked to 3 different employees at Walmart and have called Walmart headquarters. They simply don't care that the money was scammed, they won't provide a different gift card or store credit. I told them that everyone in my social circle will be told about this. They literally shrugged their shoulders and said that "we respect the personal decisions you make in this matter." So... Don't go through Walmart for gifting options.

Date of experience: June 21, 2017
California
1 review
34 helpful votes
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Purchased a planter box via Walmart Online. They use Hayneedle.com to supply their products. Needed to return product and Walmart will not support the return.
Hayneedle is unresponsive to phone calls. First time on hold for 30 min plus, got Fedex return authorization. Product sent back almost a month ago and no credit to my card.
As of now, on hold 2 different times for 1hr plus and no response. Line goes dead.
Walmart needs to drop their relationship with this company

Date of experience: June 23, 2020
North Carolina
1 review
0 helpful votes
Follow NATISHA J.
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Walmart is in the lead on selling the best merchandise and services from A-Z! From your home essentials, personal care, health, vehicle, food, clothing, pets and the whole family, they are number one.

Date of experience: September 9, 2021
Minnesota
3 reviews
2 helpful votes
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Hate Walmart
February 14, 2021

When walmart first opened they were pretty good in all areas. Now that they have a monopoly they really suck in most areas. Have long lines of customers at checkouts and will not open another one to speed up service. Get charged twice on 1 item many times. Would not warranty automotive battery on several occasions (DO NOT buy an Everstart battery-complete junk). Cannot find someone to help you when you need help. I really wish another huge competitor would step in and on them. They REALLY NEED to shape their company up. I dread going to walmart.

Date of experience: February 14, 2021
New York
1 review
2 helpful votes
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Unreliable!
June 1, 2017

I ordered a Moana necklace for a very special little girls birthday. When I ordered it last Saturday morning it said there were 5 left. Then I got a confirmation email saying it was on its way with the date of arrival. Wednesday night they send me an email saying that it is out of stock! And they cancelled my order. I will Never order from them again. Such bull! Done with you Walmart. Way to go.

Date of experience: June 1, 2017
New York
15 reviews
10 helpful votes
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Get the App!
July 25, 2019

I've had the Walmart app since it first came out. Essentially, it has the same information that is stated on Walmart.com. I use the app for almost everything from finding what is sold in my local store, to refilling prescriptions, to locating and isle number I can find my item in. I absolutely love being able to simply go to the store and instead of bugging a busy shelf-stocker, I can just open the app, search for whatever I'm looking for, and see which isle the item is in. Also, being that I'm on numerous medications and they all seem to need refilled at different times, Walmart makes it extremely easy to request a refill online and emails you as soon as it's done so you don't have to go to the store waiting forever and a day for your refill to process. Overall, Walmart.com and the Walmart app are completely innovative and have a great user interface that makes it easy-to-use for all ages! Again, HIGHLY suggest the app!

Date of experience: July 25, 2019
Ohio
2 reviews
4 helpful votes
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The stench is unbearable
July 31, 2023

We go grocery shopping there every Sunday. Some employees body odor's are just terrible. It can't be sanitary to have people that smell like feces or armpit sweat to handle food and groceries. I understand that some cultures don't believe in deodorant but I also think that this is beyond disgusting. They should implement an hygiene policy for employees. We are about to just stop going there. I had come home to just go throw up because the stench is just so bad and strong. I don't know how people live like that but this is FOOD! Do something please!

Date of experience: July 31, 2023
Indiana
3 reviews
0 helpful votes
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Ordered a knife from Walmart.com for geocaching. These aren't available in store. Much of the on line products don`t make it to the store. Plus in-store sales help is very poor, unless you hunt them down and corner them they never offer to help you locate anything.

Date of experience: October 27, 2015
New York
6 reviews
17 helpful votes
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I live in an rural location with limited options for many products. Walmart Super Stores carry a very wide variety of everyday consumables. Their prices generally meet or beat local competitors. Items can be ordered and paid for in advance online, and can be picked up at a specific store location. I visit a superstore one or two times a month, and have found that certin days of the week are better for quicker shopping and that earlier in the day shopping will always be quicker at checkout as "checkers" are not as busy.

Date of experience: July 15, 2017
Texas
1 review
1 helpful vote
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Thieves and charlatans
July 12, 2023

Thieves and charlatans! Ordered a computer for 1k - never arrived. Put a blame on me and closed the case. When I called immediately upon "delivery" at 2 pm asking where it is, Walmart said it was signed for. When asked to be provided the proof of signature, they told me that it's against their policy and hung up on me. In the morning I was provided with a bogus document, a fake signature on it and time of delivery 8 pm, while the call was made at to 2 pm that day reporting the loss. No help, no sympathy, no understanding, no apologies. A bunch of liars and thieves.

Date of experience: July 12, 2023

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+350