Walmart

Recently we ordered some items on walmart.com. We had several items that were delivered late for a party so we went to our local Walmart to return them. Some items they accepted, one item Walmart took but had to ship it back before giving a refund. Two Items both awning tents the store could not accept. Apparently, there are multiple online vendors on wallmart.com and the national brand does not stand behind their products. After several hours of calls, and bringing the tents back to the house, we got to the vendor (not Walmart) and personally had to pay for the return shipping. Crazy process, and very frustrating.

Walmart is the private owner of Ozark Trails. They manufacture canopy tents. I purchased one and it rained and the frame bent. Walmart did not want to accept responsibility for their poorly built product that was manufactured in China.
They offered me a $25 gift card on a product that I spent close to $100 for. My advice to all consumers is to go shop at Target. They stand behind their products and are definitely more consumer friendly.

I purchased a hair clipper at Walmart with an extended warranty, but when I tried to enforce the warranty, the company never replied to my claim, and Walmart refused to address the issue. It took many calls to make them pay half of what I paid for the item, even though the extended warranty was for the full price of the item. Walmart no lower has the great standards of customer service that they used to have specially for purchases online. I will never again buy any appliances or valuable home goods from Walmart online. "And their customer service online is the worst".

I don't think I would ever buy into the new delivery option, every time I order from Wal-mart there is always at least 1 item they can't deliver on. It's pretty frustrating! There are way too many things from China that you have to pay delivery for. Also, the last item I tried to purchase was a garden kneeler. I purchased it back in February, I just got the notice on May 5th that they can't deliver on the product. I will still go to the store to purchase items, but never on line again! They just can't compete with Amazon. Good try though.

Bought Goodyear tires through Walmart online. Was sent tires that were manufactured 4 years prior to installing on the car. Tires went bad after 12,000 miles (rated for 60,000 miles). Walmart says they have a 90 day return policy. How does that apply to tires. Customer service is horrible, can't understand person on the phone. Was told that if tires were bought at Walmart Tire Center with tire hazard they offer there they would have prorated with new tires. These tires were not available through the Walmart store. Very displeased with how this was handled but I guess Walmart doesn't really care as shown by their reaction to this matter. Will go elsewhere for our tires.

Often walmart.com online orders keep getting cancelled with no explanation. When I contact their customer service department and talk to a supervisor. They escalate the issue to get solved... however, no one calls to verify that it is fixed or explain anything. Instead I get an automated email saying it is fixed and to reorder the product... and the groundhog day experience continues as you guessed it the order gets cancelled again.
Never ever had this issue with Amazon... so guess what stick to the reliable amazon.com.

I am not a total WalMart fan but I shop there regularly & save quite a bit - on fresh produce; on cat food; seasonings; on many name brand frozen vegetarian dinners; on ink cartridges for my printer; on printer paper; sewing items (like rickrack, thread, etc.); on name brand under garments (bras, etc.); on smaller electrical appliances (like a microwave), coffee pot; on some paints (spray paints); and when I have occasionally had to return something - it was easy to do so. I shop there regularly. I appreciate having a Wal Mart not too far from where I live.

Make sure you check out who the vendor is for your product. Walmart stores will not take any returns for 3rd-party sellers. So, if it doesn't say the vendor is Walmart, be sure you'll keep the product as it's a real pain to send anything back through the 3rd part vendor and Walmart isn't helpful. I spent over 3 HOURS on the phone (at least 2 hours waiting to be answered) with Walmart. I'll never order from the Marketplace again.

Fyi, if you shop at Walmart, sign up for the savings catcher program online, I have gotten back over 100.00 in savings from them finding lower prices at competitors prices. I love this option. All you do is put in the code at the bottom of the receipt and they do the rest. Also Walmart is offer $35.00 statement credit if you spend over 75.00 on a single purchase. So thats paying 40.00 for your purchase. The Walmart credit card can really help when your low on money and need a few items. Its worth it. They also have deals for signing up right now