I've been using Harry's for over two years and love every chance I get to use them. I've given Harry's to my father, father in law, and brother for Christmas gifts and they all agree. One thing that puzzles me is why are people having trouble with their Harry's products. I shave my face and head with these amazing blades and have never had a bad experience once. If you are on the fence about Harry's I would advise trying the product. Remember you don't need to sign up for a subscription to get them, I order when I need to. The price is amazing and the shipping is always free and there when I need it. I have never needed customer support so I can't talk about that but in a way I think that too says it's a great product. So again give it a try, if you don't like it you're only out a few dollars, but I think you'll be surprised at the quality for the price.