I've been with CC for awhile now, and I have never had a problem with my phone or service. Actually for the last couple years with them, I have received extra mins, data, and text for the same price. I believe they have boosted my plan 3x since I have signed up. If your just a normal phone user and want to create your own plan, this is the company to get a phone. I have plenty of mins, text, and data for about 35.00. Thats a decent deal.