business logo of Walmart
How would you rate Walmart?
grey star
grey star
grey star
grey star
grey star
Massachusetts
12 reviews
13 helpful votes
Follow Sharon Y.
Unfollow Sharon Y.
Send Message
Share Review
Report Review

So our local Walmart in Lisbon CT has decided to start checking our carts contents against our receipt after we have just checked out. I guess the long lines and poor customer service aren't enough of a dig now they have added harassing their customers at the door as they try to leave. What an insult! When I asked the lady when this all started she said two months ago and got angry with me for asking a question. I just reminded her that that's why there is a survey on the receipt. I guess Walmart doesn't value their customers.

Date of experience: June 26, 2016
Texas
1 review
0 helpful votes
Follow Gina L.
Unfollow Gina L.
Send Message
Share Review
Report Review

NEVER
July 15, 2017

Room air conditioner due BY Thurs. It's now Sat. No air conditioner and I am being told it will be sometime next week they hope. 110 degrees here in TX. Work crew neededhe cool air. Won't order again-EVER.

Date of experience: July 15, 2017
California
11 reviews
39 helpful votes
Follow N K.
Unfollow N K.
Send Message
Share Review
Report Review

Wal-Mart has come a long way in its on line delivery. A year or two ago it was a box for almost each item received over weeks coming from the parent company location. They are now committing to two day delivery. I ordered 10PM July 25 and received one big box today, July 28, from a state next door containing everything I ordered. It was fairly well packed with some filler added. Everything was received in good order! The website lets you pick from things you previously ordered which saves time. I found a few different brands of items which had better reviews than the brand I bought in the past. I did not shop at the Wal-Mart store as much as they don't have the selection that Walmart.com has.

Date of experience: July 28, 2017
Indiana
3 reviews
0 helpful votes
Follow James T.
Unfollow James T.
Send Message
Share Review
Report Review

The worst store!
June 30, 2021

This is the worst place I've ever dealt with! Bought four tires and they put them on and the guys were going all over my car witch I didn't like! Then one of them took it out to check how the tires were and when he pulled out of the garage he smoked the tires on my car! There was no call for that! I don't do that myself! I complained about this but nothing was done! Then I ordered a lawnmower on line and when I received it it was all plastic! Guess you know I took it back! Peace of Junk! I would not recommend this place to anyone else!

Date of experience: June 30, 2021
Washington
4 reviews
4 helpful votes
Follow Michelle G.
Unfollow Michelle G.
Send Message
Share Review
Report Review

Service
January 23, 2016

Have ordered from Walmart steady now for 5 years. I live up in the boonies and they bring my stuff right to my front door. Always good products that you can count on with a great price to boot, not to mention free s&h with purchase of $50.00 and up! Can't beat it.

Date of experience: January 23, 2016
California
2 reviews
4 helpful votes
Follow carrie c.
Unfollow carrie c.
Send Message
Share Review
Report Review

Bad politics
October 3, 2017

They mistreat their employees they do busnises with liar's, cheats, creepy company It's so bad that i won't go there to save a dime. And the parking is insane good luck finding a spot anywhere near a door.

Date of experience: October 3, 2017
Florida
1 review
1 helpful vote
Follow Disappointed b.
Unfollow Disappointed b.
Send Message
Share Review
Report Review

Worst customer service of my life. I ordered a tv and waited 12 days to find out they just couldn't fulfill the order. Called three separate times and was given 3 different delivery days which came and went without my tv arriving. No help from multiple calls to customer support. They gave me a bunch of lies and "sorry nothing we can do". Walmart is a huge company so they care very little about screwing up whatever percentage of orders it is that they do each day.

Date of experience: October 28, 2017
New York
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Send Message
Share Review
Report Review

Could you please stop having your security gaurds follow me around Every time I go into Wal-Mart? Thr last time I stole from a store I was 9 years old. This happens again and I can promise you we're going to have an issue.
It's harassment. Loss prevention my butt! Have someone check my bags at the door!

Date of experience: June 3, 2017
Georgia
3 reviews
2 helpful votes
Follow enest S.
Unfollow enest S.
Send Message
Share Review
Report Review

Walmart warranties are scams. You buy an electronic device with a two year warranty and your suppose to ship your item to the manufacturer.
The original receipt showing the warranty isn't in their system at the manufacturing location so, they have your device, you have proof but they want the original papers. Once you send them them the original receipt, you are screwed because they won't return it. Go back to walmart? No.
Small claims awarded me the money because I took pictures of the product and receipt. Warranties worth zilch.

Date of experience: November 24, 2013
Indiana
1 review
2 helpful votes
Follow Marc D.
Unfollow Marc D.
Send Message
Share Review
Report Review

I bought through the Wally world website. Apparently the order is being filled by a 3rd party. It's taken over 2 weeks and it still hasn't shipped. Very disappointing that they can't ship in less than 2 weeks. Won't be using walmart.com again! Not worth the pennies I saved.

Date of experience: July 11, 2017
Pennsylvania
5 reviews
6 helpful votes
Follow Jackie R.
Unfollow Jackie R.
Send Message
Share Review
Report Review

They boobed
March 9, 2017

I often use Walmart.com and then go pick up my items. I have never had any problems yet but I rode with my granddaughter to pick up an item that they told her was in stock. Well, after going about 12 miles to the store, they didn't have the item. Of course there are always things you can get while in the store but it is not fair to say you have an item if you do not!

Date of experience: March 8, 2017
Ohio
9 reviews
48 helpful votes
Follow Anna S.
Unfollow Anna S.
Send Message
Share Review
Report Review

No Buyer Protection
December 29, 2017

A big problem with buying on Walmart.com is that they don't offer Buyer Protection. Once you make your purchase from a 3rd party and something doesn't work out, you're on your own. I personally had to jump through a few hoops trying to contact the seller. The seller won't return my emails and hung up on me each time I tried to call their 800 number. The seller's return policy that I did read before making my purchase, stated that I could return for any reason, however I was running into the brick wall or so it felt. Next time will try to pay by Paypal. A lesson learned.

Date of experience: December 29, 2017
Utah
2 reviews
15 helpful votes
Follow Doug H.
Unfollow Doug H.
Send Message
Share Review
Report Review

Moving on
February 15, 2023

My review is based on the last number of years, not Walmart's performance during or after Covid. They have steadily dropped In their quality of customer service, prices, availability, delivery, employee morale, website functionality, and reputation. What gives, Walmart? It is so sad when a company makes all the cuts in the wrong areas to save a buck and ends up cutting their own throat. A once reputable company, Walmart is just a mess now, as well as being the butt of jokes on YouTube and social media. I am so fed up. So so fed up. I don't know if they're ever going to pick themselves up again, but it's time for me to move on.

Date of experience: February 15, 2023
New York
2 reviews
8 helpful votes
Follow Jason H.
Unfollow Jason H.
Send Message
Share Review
Report Review

Hipacritic scum
November 27, 2020

Funny how back in May 2020 I was limited to only buying 1 playstation gift card but they allow bots to buy as many as possible right before Christmas. What a bunch of hipacritical scum they are. That or they don't have the slightest idea of what they are doing! Either way Walmart is the most pathetic company ever! CEO should be ashamed of their service. Shame on you!

Date of experience: November 27, 2020
California
12 reviews
23 helpful votes
Follow Marquis M.
Unfollow Marquis M.
Send Message
Share Review
Report Review

Just Go To Target
March 13, 2017

Ambushing patrons seems over-the-top for any retail setting, but never forget where you are. Despite "consumer-friendly" TV ads, Walmart treats employees unfairly, with too many needing public assistance to live. Stands to reason customers will not get superior service. "You get what you pay for" never rang truer than shopping at Walmart. Buy at Target. You pay more, but preduces are properly stored, and purchases last longer, with or without warranty.

Date of experience: March 13, 2017
Florida
3 reviews
25 helpful votes
Follow Theresa C.
Unfollow Theresa C.
Send Message
Share Review
Report Review

Home delivery the BEST
August 17, 2017

Found their home delivery service while at home with surgery
Great to have items delivered to your door. In 2 days. Free delivery over $35.00
They will deliver everything except fresh food. Even CatLitter. And that's heavy

Date of experience: August 17, 2017
California
5 reviews
0 helpful votes
Follow Ismael A.
Unfollow Ismael A.
Send Message
Share Review
Report Review

Easy and fast ordering online
June 27, 2022

I must say Placing an order from Walmart on the website or app is very easy, And fast try out the Free Membership trial to get a feel of how they work, updates on your orders, etc. They also have The pick up option wich i prefer.it convinient for me skip the long lines and any hassles.

Date of experience: June 27, 2022
Florida
21 reviews
17 helpful votes
Follow Tapple W.
Unfollow Tapple W.
Send Message
Share Review
Report Review

Starting to order online
September 2, 2017

I recently ordered from walmart because what they have online isn't always in the store.
Got free shipping for site to store and the pickup wasn't that bad, Had to wait a few minutes to get my things. But over all its cool.

Date of experience: September 2, 2017
Kentucky
4 reviews
16 helpful votes
Follow Gary G.
Unfollow Gary G.
Send Message
Share Review
Report Review

You can return an item at their local store. Advantage... until you actually have to do it. You will "love" the long lines of Walmart shoppers. Color shown on website was not even close to what was received. (Never ever had a problem with color on any vendor's sites,) Received the item quickly, the fact that it was not as pictured was disappointing.

Date of experience: January 16, 2016
California
3 reviews
0 helpful votes
Follow Greg P.
Unfollow Greg P.
Send Message
Share Review
Report Review

Okay
September 25, 2017

Walmart is walmart you know? You can get some pretty good deals there but the people that shop there are kinda whatever and its always busy. Gotta stand in line for 1 hour just to save a few bucks. But at least they have everythinng you could want

Date of experience: September 25, 2017

Overview

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
695
value
638
shipping
540
returns
494
quality
576
+349