The best thing about walmart.com is you can return your items to the store if they don't work out and for this reason I order a lot of things that I could otherwise get on another site but I haven't had to return items too often.
I have purchased some products, they arrived immediately after 2 days and the tracking number was provided. Safe with fantastic customer service and selection of products. The product I love most is Crest teeth whitening! Really fabulous after 1 hour you have a whither smile :)
Excellent online deals with free shipping to local store for pickup. Nice to use for expensive items to see that you get what you ordered in good condition. And don't have to worry about it being stolen off your front door delivery.
I get pretty good deals online here as opposed to other websites. My only problem is their customer service. Sent them an email about tracking a package and was just told to wait longer. No eta no plan just wait and see.
I was sold a malfunctioning air-mattress. I paid in cash but they still refused to keep their part of the deal. They would not give back my cash even though I had just used it for about a month. Return policy sucks.
Like a vortex of shopping hell. Walmart continues to provide everything I do not need but always have to have. Each shopping experience is filled with adequate customer service and more products made in China than a chinese market has for sale. Grocery is always reasonable and the bakery bread is like pure tasteless air with the consistency of bread. I applaud the employee resolve to continue to work for a company that produces millions in profits but cannot keep more than two registers open at a time on any given day or holiday.
Be careful about the pricing. Many items are significantly cheaper in the store. Walmart seems to charge a premium for shopping online. Examples: Propel Grape Water Beverage Mix, 10 Count, 0.08 oz Packets - $1.98 in the store - $3.68 online. I have seen this a couple times.
My first set of purchases took about a week for standard shipping, but it's Walmart! You cannot beat their deals! So gradually I ordered more from them from time to time, for various occasions. The last time I ordered from them I had A LOT of items. No errors, no broken merchandise, and they even put some samples in there for me! It's such a nice touch. To top it off, I had selected the standard shipping (3-5 days) and received everything in TWO business days. Amazing! One pleased customer right here!
Use their mail shopping service and have great luck.
They may be a little delayed on their shipping dates, but usually by only a day or two.
Has delivery service 5 stars for it too, really pleased with shoppers and delivery personnel.
Every time I go into Walmart I think to; myself... this is my second home. Goodness gracious... even if I'm out of town-- I know I can get whatever I need. Hey, I go almost daily. Sam Walton has achieved his dream which is the biggest and the best. We shop, bank, get car repairs, go to the eye doctor and so much more... at a great price. His genius made a shopping dream place for me and many many others. Thanks Sam, we love Walmart!
As for walmart I have no complaints. But my main concern in the online ordering and pick up from walmart. How can you order something online and you have to wait almost 8 hours to pick up that item? They don't have any way of letting you know that it's ready and their only answer is "oh the system is down." Really? So FIX IT! I've been through this twice and it's just ridiculous. With all these employees working for walmart they need to have a better system.
What I like about Walmart is how many useful goods they sell. But I have to admit that some items which I ordered were with defects.
Of course, you can return them. But when you have an urgent need for something it can be very uncomfortable.
I love Walmart's prices, but hate their rude employees (if you can find one), messy stores/empty shelves, long lines, etc. Buying online, I can have it shipped to my home or pick it up in the store (free shipping site to store).
Walmart took my money when I ordered masks on April 1. I got 1/3 of my order. I have tried to cancel the order, tried to chat with them 4 times ( they promised an email within 24 hours, a call back within 2 hours x2; a short wait for an agent -none of which happened. I waited on line for 2.25 hours and then after waiting the call hangs up from them. The seller has been called and emailed and states Walmart d/c business with them. No one will even talk to me about getting my money back. This has never happened to me at Amazon. Dont buy from Walmart.com
I bought 2 of the Visa cash gift cards at Walmart.com, $200 each, total $413.76 including the fees. I never receive them.
My shipping address is my working hospital, and we have staffs accepting packages 24/7. However, FedEx said the cards were refused by the recipient, don't know why, and the cards were returned to the sender.
Then I called walmart.com over than 10 times, but no refund can be issued for this simple case. Just nobody is going to responsible to this matter. They always transfer my call to the card company, but the card company said without knowing the card numbers I never receive, they could not help, then pass the ball back to Walmart.com.
Currently I am disputing this $413.76 from my credit card end. But the problem is not solved yet in the past 1 and half months.
I was excited when the savings catcher came out but it turned out to be a waste of time and now with even more restrictions on what products you can save it really sucks! Walmart is a greedy corporation that takes advantage of its employees and its customers Learn the word humanity Walmart
I purchased Christmas gifts for my grandson December 11,2019. I had them planned to ship to store by December 19,2019. One item (Activity art Easel) did not arrive. We received no information regarding the delay. I thought they may have had delivery issues because of the holiday, so we waited. Waited and waited with no replay or communication from Walmart. On December 27,2019, I called customer service. Customer service stated they did not know what happened it appears to be "lost". I asked why we were not notified, customer service said, " it looks like a computer glitch." Then they asked if I would like to re-order. Re-Order? Walmart cannot explain where this item was or is and they expect me to re-order! I am done with Walmart. Had I not contacted Walmart, they would have been able to keep the item, and profit from my purchase. Poor customer service and lack of responsibility for their error.
Their loss prevention people constantly follow me around the store because I have a tote for a purse. They do this every time thinking I don't notice them. It is angers me every time I am there to the point where one day I will just boycott Walmart and never shop there again. They are obvious. The store manager at the west Madison store in Madison, WI was not helpful. I requested something and needed it by a certain date and told them days prior so they would have plenty of time to work on the request. They dropped the ball about an hour before an important appointment where I needed this information and they said they didn't have it done.
This vacuum was promoted with next day shipping. Walmart continues to disappoint with ghetto work performances. Not only was it not delivered next day as promised, it wasn't even prepared for shipping. Just unsatisfactory customer service all around but they are quick to process your payment. If you decide to cancel that is also another sloppy process, as they will take 5 business days to issue a refund. Bad service!
Store is always busy, never enough cashiers, Never enough people in the electronics department-so no one can really help you unless you are standing in their line like your going to cash out at the electronics register. Takes someone forever to come after customer service calls someone when you need a toy down from a high shelf. Easier to order on line and have it delivered if your able to.
Overview
Walmart has a rating of 2.1 stars from 4,410 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart most frequently mention customer service, credit card and next day. Walmart ranks 700th among Discount Shopping sites.
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- San Bruno, CA, United States
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members