Walmart Canada

I've been a long time customer of Walmart, subscribing for baby products that I received every few weeks. Recently, a couple of hundred dollar baby formula order was placed using my account. I contacted Walmart but they didn't take responsibility. I decided to contact them again several hours later; they told me the order doesn't exist in their records anymore. I see this as a serious matter and am surprised that it's not being addressed by the company unless there's something going on internally.

Ordered over a month ago, package was supposed to arrive 2 weeks ago but it still isn't here. The tracking doesn't work (code keeps popping up as invalid) so I have no idea where the package is, reached out to both walmart and the shipping company and haven't received a response from either. Website doesn't even have a clear way to ask for a refund/new package for non grocery items

Was on the phone with customer service for over an hour, neither of us could hear each other properly and I was eventually hung up on and sent to a survey to rate them.

Hopefully I can sort something out with my bank instead because it was a pretty expensive mistake to order here, if you came across this site because the same thing happened to you I'd suggest doing the same because your package likely isn't coming

So bad placed my order over month ago and still nothing. They keep send me to the 1800 # saying wait 3 business days I am sick of this bs and feel I should get some money back. I have spent so much money with Walmart. First and last order with them

Looks very good but the corners has sharp edge. All south shore products can be ordered directly from the company. Cheaper price and free shipping. Walmart price is higher plus the delivery was horrible. Left very heavy packages on the driveway without ringing the bell. Had to take it personally inside the garage. Ordered the full bedroom set for a higher price and lousy service. Complained to Walmart many times but not resolved yet about the pricing or the way they delivered.

This website has basically everything you could possibly imagine. Quality of the items sold changes drastically by price. They only thing I would not recommend is the cheaper furniture that does not come pre-assembled. This is a bad choice because the quality is so low that it makes the item almost impossible to put together. I had bought a dress once, and it was literally backed by a sheet of cardboard like material that fell apart almost instantly.

My only complaints about Walmart are about the limited variety of food selections available.
I am often a "Brand-Name" shopper. I also frequently buy frozen fruits and vegetables. I purchase many varieties of these things. Walmart rarely has the types of these frozen foods I like,(I like veggies with stir-fry things, including water chestnuts and Chinese Snow Peas.) I cannot find them here. I am displeased that if I go to Walmart for the cheap prices, I am only able to purchase less than half of the things on my shopping list. Then I have to go to a different store. It irritates me. However, the clothes available there are adequate.

I notified Walmart re: non receipt of a parcel purchased through market place ( Guangzhou Sheng Zhen Ni Zhu Bao You Xian Gong Si). The item was delivered to a wrong address, in a city 2.5 hrs from me.
The market place seller was notified several times with no response. When I can get through to Walmart I get the same scripted response "escalated please wait". Still waiting after a week to hear from the "escalation team" to contact me.

Ordered a mini fridge online that was on clearence, when it arrive box was heavily damaged and obviously was going to be damaged. Corners of the fridge were crunch, obviously dropped on the tip and bottom. Some other dents were visible on both sides. The tape for the door was cut opened so looks as if it was opened previously. I called right away to return the fridge and was informed that I could send it in for warranty repair, which was out of the question. Return process was good but had to return vis post office since it was a clearance item. Which I mailed back next day, but I just got an email a week later saying my refund will be returned within 2 billing periods. So upto 2 months for a refund on something that should of never been sent to a customer.
Would upload more photos but they are over limit size

Be careful on Walmart online, I found some clearance items offers really low price and offer store pick up, however when choose stock pick up,store shows no stock, when I went to the store it has the stock, try to call to adjust price, their online agent English I even could not understand, and repeatedly say some useless word, I will never ever go there to buy.

Ordered online chest freezer. Delivery showed up with only ONE person to deliver. Finally got in house damaged with 2 huge dents. Called immediately and had to send pictures of damage. They said will respond in 48 hours no onexresponded 2 days later called and escalated waited again. Our of the blue no emails no calls the truck pulls in refuses to take as not wrapped in original way dropped off. R U KIDDING ME Called again wrapped it in boxes and taped back up. Escalated again 2 days no calls no emails... called again. So frustrated FREEZER STILL HERE WAITING PICK UP NOW 12 DAYS! NEVER ORDER ONLINE if you csnt carry it back!

After looking for a specific brand, boxed, frozen food item on sale, I asked for help from two "student-age" Walmart associates. They both looked at the Walmart flyer I had with me and directed me to the meat section. I looked there and couldn't see it. I went back to the two associates and they then pointed to a freezer with bacon and cold meat products, and again the product was not there. It would've been more appropriate for them to have found out where this sale item was located rather than sending me to look in multiple places where it clearly wasn't. I continued to look but couldn't find it, so I left without purchasing said item. This is not the first time, in this particular store, that associates do not assist customers. The location is the Barrie, Ontario store on Bayfield Street North. I will try another Walmart!

I experienced the most unsatisfactory delivery service. The designated delivery timeframe was 11 am to 12 pm, but the driver arrived around 3 pm, consuming our entire day. Subsequently, upon arrival, he refused to wait for 5 minutes, displaying impatience in front of the building, where elevator usage takes time. Threatening to return the groceries to Walmart, he began unloading them outside, claiming inadequate payment for carrying them upstairs. Additionally, he criticized the quantity of our order, disregarding the convenience we sought through the paid grocery delivery service. This experience contradicted the purpose of a smooth transaction, and I hope this review reaches both the relevant personnel and potential customers considering Walmart's grocery delivery service.

Their marketplace is awful, unlike Amazon, Walmart takes no accountability whatsoever for their third party sellers...my package was 3 weeks late, no one could tell me where it was, hidden fees caused it to be way more expensive than advertised price, packaged arrived opened, mangled and damaged, trying to return it was impossible. Worse customer service I've ever experienced. Walmart, go back to the basics, you'll never be Amazon.

I bought two electric scooters through Walmart online and paid for fast/2-days shipping. However, after two weeks back and forth with very unprofessional and rude, Walmart's customer service just received one of the scooters.
After that, they took 20 days and had to call ten times to get my money back for the second scooter that I paid, and they never sent it.

The funny thing is they not allowing me to post a review about my experience, and they replied this:
Your review cannot be approved because it:
• directs business away
• shipping or fulfillment focused

A simple purchase took two months of my time, and it was a nightmare, and I never will try Walmart again!

I made a Christmas order in October and still haven't received one of the items and it is December. For such a large company customer service is atrocious. I have to chase them around for my money or order because they will not reach out to me. I will stick with Amazon or Toys "R" Us because I've never had this problem anywhere else.

I ordered an item from the online Walmart Canada store. It was supposed to have been delivered last week, but still has not arrived. Upon contacting Walmart they tell me its a third party seller and they will be in contact with them. I get a false tracking number for Canada Post, then they tell me their message to the third party seller went astray. I ask for a full refund and in chat they tell me it will be processed. However the confirmation email only says that the seller will contact me in one business day. I opened a dispute with Paypal. Customer service is atrocious and the whole affair is a complete waste of time. I will not be shopping online at Walmart again

Worst online experience of my life. Double charged, missed delivery, unable to cancel, no way to escalate problem, support people unable to support and zero communications or updates.
Still have not received product, out $50, on my way to Canadian Tire to buy it for $25.
Was over optimistic on getting it resolved. It's been 2 weeks now, lots of shorts, no resolution.