business logo of Walgreens
How would you rate Walgreens?
grey star
grey star
grey star
grey star
grey star
Florida
6 reviews
10 helpful votes
Follow Bernardo T.
Unfollow Bernardo T.
Send Message
Share Review
Report Review

I've been reviewing my options for ordering some vitamins online. There is a specific brand that I like to use, but some websites have it particularly expensive. I cannot find the brand anywhere around me, but was able to find it on Drugstore.com. I've made a few purchases and while I cannot complain about the transactions, the delivery leaves a bit to be desired. It is generally going to be a day late, but the vitamins are packaged well enough that no damage is caused to them.

Date of experience: June 28, 2016
Puerto Rico
1 review
0 helpful votes
Follow Antoinette D.
Unfollow Antoinette D.
Send Message
Share Review
Report Review

Had bought a bottle of Whole Blends Coconut Conditioner & the Leave In Conditioner for my sister. Unfortunately she didn't want this company brand. So I had to return it. I lost the Register Receipt but it was still in the bag with their labels on them. I told the Manager I bought it last week but no longer needed. She then told me that I didn't buy it there & in their records these items were not sold in over a month at their store. Are you kidding me? I just bought it last week. I was given back only $3.00 for one item & the other item they would not take back. I took the items back to another Walgreens with no problem. How dare this Manager of Howell NJ tell me I didn't buy it there! She should get another job. Will never return to the Howell, NJ Walgreens... Very unfair! Beware!

Date of experience: March 14, 2017
Oregon
2 reviews
7 helpful votes
Follow Rubye J.
Unfollow Rubye J.
Send Message
Share Review
Report Review

While they don't have everything I'd like them to have, they do have a heck of a lot more then my local drugstore. The order comes very quickly in spite of my using free shipping (free when over $35). I've had a problem with a couple of items and they immediately sent me a return label and refunded my money right away. On top of this, most of the items are the same price as in the store and some things are even less expensive.

Date of experience: March 29, 2015
Arizona
2 reviews
3 helpful votes
Follow Chelle R.
Unfollow Chelle R.
Send Message
Share Review
Report Review

Horrible customer service, no communication. Ordered something over a week ago and they charged my bank account but never gave me any information on the order status. When speaking with customer service, they state to check the online order status, which doesn't exist.

Date of experience: October 28, 2010
Virginia
9 reviews
38 helpful votes
Follow Shawntrell D.
Unfollow Shawntrell D.
Send Message
Share Review
Report Review

I just got received a Large order from them this week. All Hair care. The Prices Oh it will be so hard for me to go in store somewhere to get this stuff now.

I am a little spoiled by the prices on this site. They have such great selection, products that are sometimes hard to find in stores and they are Prompt on the Shipping

I love this website!

Date of experience: May 13, 2016
Illinois
1 review
1 helpful vote
Follow John K.
Unfollow John K.
Send Message
Share Review
Report Review

This has to honestly be the worst pharmacy in the US today. Look at their 86% bad reviews. My cancer drug was called in on Wed, then the pharmacy abruptly closes for 3 days. I must wait until Monday for my Oncologist to re-write the script for another store. These abrupt pharmacy closures are happening frequently across the city. I was informed pharmacy workers are rebelling against the greedy corporation.

Date of experience: August 13, 2022
California
2 reviews
6 helpful votes
Follow Brittany O.
Unfollow Brittany O.
Send Message
Share Review
Report Review

Great Experience
December 27, 2016

I used to shop on Drugstore.com and Beauty.com religiously and they consistently exceeded expectations. They always expedited shipping and I never once had a bad experience with an order or product I received. In addition they always throw in samples and freebies, which is an added bonus and ultimately helps their sales.
They have a great selection of products with competitive pricing. I will definitely shop their again when the need arises.

Date of experience: December 27, 2016
Florida
3 reviews
5 helpful votes
Follow Bertica R.
Unfollow Bertica R.
Send Message
Share Review
Report Review

So you want to dye your hair, or you read about some new product you'll like to get, but your Walmart or Walgreens does not have it... Just order it and they deliver it. My orders always come within 5 days and many times even less.

Date of experience: August 4, 2015
New Jersey
26 reviews
17 helpful votes
Follow Sonia W.
Unfollow Sonia W.
Send Message
Share Review
Report Review

Love this site
September 24, 2015

I love to shop at drugstore.com since their price is reasonable and everything is shipped out in time. I had a few shipping problems from vendors being late on amazon and one time Amazon refunded me my money because the vendor was not shipping my stuff after a month. Never had that problem with drugstore.com

Date of experience: September 23, 2015
Minnesota
6 reviews
2 helpful votes
Follow Tom O.
Unfollow Tom O.
Send Message
Share Review
Report Review

Walgreens sucks
September 19, 2023

Walgreens sucks. I went to the trouble to order 4 vitamin items on line. At checkout there was a 'problem'. The problem was with walgreens. So i called the number to talk with someone. She offered to help me place the order. I had to read to her each item ordered. After 10 minutes she transferred me to the bill pay link. I entered my info and the bot said i would be connected back to the team member. After waiting 2 minutes, the call disconnected. I had no idea if the order went thru or not. The last time i ordered online there was also a problem and i had to straighten it out in the store. This chain of stores is not worth my time or yours.since this mishap was online i have no receipt.

Date of experience: September 19, 2023
Louisiana
1 review
0 helpful votes
Follow James Q.
Unfollow James Q.
Send Message
Share Review
Report Review

Terrible customer service
March 18, 2022

Very poor corporate environment. Locking up products and making customers wait 15 minutes to buy a $4 product. Attitude from the employees when confronted about the wait to unlock a 4 product. Hire more employees labor cost is equivalent to customer satisfaction. Cut executive pay and pay attention to customer service.

Date of experience: March 18, 2022
California
7 reviews
21 helpful votes
Follow Ali M.
Unfollow Ali M.
Send Message
Share Review
Report Review

I submitted a review for a product three different times, each time it was rejected. Shortened it up and made it VERY general by the point I had submitted the third review with NOTHING controversial in it whatsoever. Received an email each time that 'Walgreens had moderated my review' and to contact Customer Care for more information. Funny enough, contact Customer Care as indicated, not a single representative out of the three I spoke with could provide me with any review guidelines and they all just let the chat linger until they ended it. Abysmal customer service. The product I left a review for all appear to be positive and linked directly from the product's website. Walgreens is not trustworthy and moderates its reviews in favor of specific products - not a company we should trust or support.

Date of experience: May 4, 2022
Ohio
1 review
5 helpful votes
Follow Michele F.
Unfollow Michele F.
Send Message
Share Review
Report Review

Tried to order contacts because it was a great price. However, they fail to tell you right away when your contacts are "out of stock". 5 days go by and i am notified by email that they need to order them from the manufacturer. I cancelled my order at that point. I rely on my contacts and should have been notified at checkout if they had them or not. Ridiculous i had to wait almost a week then find out they don't even have them in stock. Will not consider them again.

Date of experience: November 24, 2014
California
1 review
1 helpful vote
Follow Daniel A.
Unfollow Daniel A.
Send Message
Share Review
Report Review

Awful, awful.
September 22, 2023

They lied that they had a prescription in stock --FOUR times. As a result, it was too late in the day to get the prescription transferred. My wife went without eye medication for days. If her vision is permanently damaged, Walgreens will be sued. It is awful if the only way to conduct a retail business is to have my lawyer talk to their lawyer.

They are liars, irresponsible, and have zero compassion.

Date of experience: September 22, 2023
Illinois
2 reviews
6 helpful votes
Follow Kirk S.
Unfollow Kirk S.
Send Message
Share Review
Report Review

I've shopped at Drugstore.com off and on for a few years. They've got a nice selection and decent prices and if I can't find what I want at my local drug store a couple of blocks from home I can usually find it there. It saves me the hassle of driving across town to another store, and I feel whatever shipping charges I may incur are minor to driving thru traffic, parking and so on - I usually walk to my corner store.

Date of experience: June 26, 2013
New York
1 review
17 helpful votes
Follow Laura M.
Unfollow Laura M.
Send Message
Share Review
Report Review

Pharmacist Decker from Sidney, NY, was very rude. Extremely unpleasant experience in speaking with her on the phone. The most disappointing is also the fact that she is the pharmacist manager. Not once did the staff from Walgreens forgot to fax the doctor's office, and I had to call back the pharmacy numerous times, and therefore had to go home to my mom without her medication.

Date of experience: November 24, 2020
Tennessee
1 review
1 helpful vote
Follow Don R.
Unfollow Don R.
Send Message
Share Review
Report Review

Don't ever fill prescriptions at this drugstore. They are rude and they lie. Frequently I could not get my prescription filled and picked up until three or four days after it expired causing me not to have medication for those three or four days. Even the pharmacists lie.

Date of experience: December 24, 2022
Texas
6 reviews
2 helpful votes
Follow Brenda B.
Unfollow Brenda B.
Send Message
Share Review
Report Review

The best
April 19, 2016

I go to Walgreens in Gold Canyon AZ, there is nothing I cannot find there, the staff is so helpful they go out of their way to help you. And I buy on line also, never had a problem. I also use it for passport photos, and I have had an awesome experience. Even in cases where the passport photo was not the normal US, they went, oh gosh a mile away to make it happened so if would be the measurement required. O gosh I go there all the time because I considered it to be just great

Date of experience: April 19, 2016
New Jersey
1 review
0 helpful votes
Follow Gina G.
Unfollow Gina G.
Send Message
Share Review
Report Review

If you are looking for convenience, this site is great and provides a large selection of products. However, I have personally found that the products I use are cheaper purchased in a grocery, beauty supply or other national chain store. Add shipping costs on top of that, you are paying for the convenience of having the items shipped to your door.

Date of experience: January 17, 2014
Illinois
4 reviews
4 helpful votes
Follow Eon C.
Unfollow Eon C.
Send Message
Share Review
Report Review

Best store on the internet. Good prices, free shipping, all name brand stuff, what more can be said about them? They deliver timely and I never get any "sorry it was out of stock" messages like you do with some bad stores. I recommend this site to all my family and friends whenever they need some Visine or anything like that.

Date of experience: November 19, 2012

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28