Vivid Racing

Did some shopping for my 700 Yamaha Raptor. Several ads popped up and although not the cheapest looked like a quality product. Glad I used my credit card cause IDK if I could have got a refund but regardless per their Email should arrive April 28-29th 3rd of May I call to eternal message saying standby! I email and they stated we will give you tracking number and they email requesting I put a profile pic for whatever reward or customer program they have. I don't want to join a club or whatever I just want my part so May 29th I email I just want my money back. Fortunately my cc company verified they issued my refund and I work hard like other men but my time is valuable! All I can say is don't advertise and collect money to waste my time! Also don't wonder why Amazon puts you out of business since you don't deliver what you advertise!

I ordered some rock sliders for my 2008 4Runner and during the order process it automatically locked in the billing address as the shipping address. I contacted them to change the ship to address and was informed that it was done. I actually received an email a day for almost 30 days stating the upgraded shipping address. I also tried to confirm the product purchased because my confirmation email showed the wrong item. I was also informed that yes it was the correct item.

I tried email, I tried chat, I tried phone. On the phone I waited for close to 30 minutes and THEN got a voice mail. Unacceptable.

In the end they shipped the wrong item AND shipped it to the wrong address. It cost me $160 extra to have it shipped to me. Fortunately the items did fit my vehicle but they were NOT what was ordered and I could not get hold of anyone to verify anything for weeks.

Do NOT order from these people. Their customer service is basically non-existent.

I initially went in looking for a set to rim that turn out to be a little bit overprice and couldn't commit. Giving up the search my saleman (Ahmen) didn't, and pointed me i the direction of BC Forged. After i made my choice He even help me with offset and communicating with me till the end. I am extremely happy and satisfied. Just got my wheel mounted and its hella flush! Thank you Ahmed
If anyone looking for above and beyond help contact Ahmed

Made purchase thinking I was getting something I wasn't, minutes after making purchase I called to cancel order. I went from caller #9 down to next caller back to caller #9, after a half hour on hold I was told I would get a call back (only being able to to leave a call back message). I then received an email that my item has been shipped after which I called again to let them know the problem. This time I was able to reach someone only for them to tell me the only thing I could do is to not accept delivery. The I received another email telling me there would be a 25% restocking fee.
Very shady!

It's been 7 months since I ordered a downpipe from this company, I've received 2 "we'll look into it" emails and still no progress on getting a refund. It's been so long that the manufacturer of the downpipe PRL has released a new model and discontinued the one I purchased. My 600$ seems to be lost in a void seeing that the company can't just process a simple refund. I was so excited I made it all the way to the RMA team back in February but they still never emailed me with any updates since then. Try MAPerformance or someone else, just do not throw money into this phony company.

I ordered parts for my RZR and waited a month for them to arrive. Only to find out that half were wrong and wouldn't fit. Then began the bs of "I need to contact the vendor", and weeks later "no they don't fit". Only to be told that I would need to pay for packaging and shipping for returns. And then refund would not be guaranteed if the parts were removed from the original packaging. Support from Vivid did not exist.

First, to ask someone to take 2 days off work to receive a product that you didn't ask to be sent signature required? WTF? The worst part is that when you do finally get the product (late), they send NO INSTRUCTIONS!?!?! Their website allows a download of just general instructions. These do not work. This is a 2021 Bronco the vehicle they are advertising all over. Any thinking person would recognize that the people buying their product. Should come first. Finally, get off your dead butts and complete instructions for your products for the people actually buying your products. Worthless punks go do another useless YouTube video...

Ordered jeep jk windshield channel because they said it was in stock ready to ship for $71 total on a Friday. Monday I found the same item have the price and ordered it. I called, emailed, texted to cancel the order. Tuesday, tried calling again, after being disconnected twice finally got through to cancel. I was told they were processing the cancelation and to hold. I was then disconnected. I again emailed, and tried the "live" chat. No one responded. I then get an email with a tracking number showing the label was just created and awaiting UPS pickup. About 4 hours later I get an email from the person from cancelations who disconnected earlier. They said the item just shipped and can't be cancelled. UPS shows the item as "awaiting pickup". The kicker is the item I bought from Vividracing and the one I found cheaper were both sent from the same warehouse in California. Avoid the hassle and save some money and buy parts somewhere else.

Just the facts: Ordered coilovers but they shipped them to some random person many states away from me. (triple checked my shipping info and I definitely didn't screw that up). Then after 3 weeks of them attempting to get the random person to ship me the coilovers he received inadvertently, they decided to tell me the coilovers were out of stock and that I should pick a different type of coilovers that they had in stock. I agreed and chose a different brand. 2 more weeks go by and after I had not received any tracking info I got fed up and called and asked for my refund. They agreed to refund me my money but after another week of no word from them I called back to find out what was going on and they stated the refund was on the way. Instead, what I ended up getting a day later (literally a day later) was the coilovers.

I have a 2004 350z and sent my ECU to get reflashed only because they said it would take them 48hrs and I'll have it back. After over 2 weeks of no return emails, phone calls, etc Mr Blake hansen a manager said he would look into it, turns out there's an update to the tool they use and now they can no longer Reflash my ECU. It took them over 2 weeks to let me know that? The worst customer service I've ever experienced. The sad thing is they don't even care!

I order a part on Wedesday. I paid extra for 2 day shipping. I called before i placed my order to confirm ill get the parts in 2 days as customer was growing inpatient to get his vehicle done. Voice mail said, open but busy with other customer, leave a message and we will call you right back. Today in Tuesday and never heard back from them. I ordered also from Amazon and I received it today. I emailed them 3 or 4 times as i was in vacation to let them know I cancel the order. No ine cared to reply or call me. Im calling my bank and file a claim. They can pay to get the parts shipped back if they really wnat them back. I would not reccomend them!

I recently purchased some lowering springs for my car. I purchased the Express package. Upon waiting during the week I was never notified when my package would arrive. So I called them after hitting every option and not getting hung up on I finally reached someone who ensured me the package would be there the next day. Once I received the package I began to install the springs. Never have I ever had to fight with lowering springs and k we something wasnt right but I was able to get the front ones on. I lowered the Jack and the car was actually sitting higher than before. So I called back and got ahold of someone on a monday. He explained to me that he would have to get with the manufacturer and see what happened. I waited 3 days and no call back so to this I day I I continue to call and leave voice mails but have never recieved a call back or any explanation on what happened

I order parts for a camburg suspension and their computers changed the part numbers. When I called to correct or cancel the order, they claimed they couldn't make the corrections in time. They took the money, sent the wrong parts and now want me to pay fees to get the right parts. This is a scam. Call the FTC, state of AZ, feds and your home states to file a complaint. This is stealing. From the looks of these reviews, it seems they are doing this to a lot of consumers.