I recently purchased some lowering springs for my car. I purchased the Express package. Upon waiting during the week I was never notified when my package would arrive. So I called them after hitting every option and not getting hung up on I finally reached someone who ensured me the package would be there the next day. Once I received the package I began to install the springs. Never have I ever had to fight with lowering springs and k we something wasnt right but I was able to get the front ones on. I lowered the Jack and the car was actually sitting higher than before. So I called back and got ahold of someone on a monday. He explained to me that he would have to get with the manufacturer and see what happened. I waited 3 days and no call back so to this I day I I continue to call and leave voice mails but have never recieved a call back or any explanation on what happened