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How easy is it to get a hold of customer service at Vivid Racing?

asked by Laura G. on 3/12/19

12 Answers

Was very easy one short call. Answered my questions immediately and was very polite.

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Can't no one will ever call you back, place on hold forever

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The customer service is AWFUL - they're totally unresponsive.

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Nearly impossible lol they will hang up on you, push you back in the queue arbitrarily, and ignore your emails.

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Impossible. You wait in que for hours and when you get thru you go to voicemail. They never answer! Also they have never replied to my emails.

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I called them for 4 days straight no one answers. Left voice mails with no response. I'm not even sure their customer service exists at this point

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It is next to impossible to reach anyone at VIvid racing. After being told that my order would ship in one week, then in another week, then one more week. I can no longer reach anyone at the company at all.

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Impossible, call times are long and then you are either disconnected and or sent to voice mail after 10 plus min of waiting

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Very, very hard to get any communication from them through email.

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It's a full time job trying to get answers and impossible to get them to fix their screw-ups!

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I emailed customer service on 4 different occasions, they never responded.

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Impossible! And when you do half the time they disconnect you mid way through the call. They'll also tell you they'll get back up with you but wont. This companies a joke. I couldn't run my business like that

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