Vitacost

THIS COMPANY TARGETS CERTAIN CUSTOMERS BY THE FEDS! THEY ARE CRIMINALS! THEY REFUSED TO SHIP A PACKAGE VALUED AT $65.00 I ORDERED FROM THEM! THEY ALSO WOULD NOT GIVE ME MY REFUND! SCAMBAGS! FOR THE FEDS! THAT DELIVER THE PACKAGES!

I have placed an order with Vitacost and some of the products received had an expiry date of July 2023.
Reached out to Vitacost and they agreed to submit a refund request for the products, however they refuse to credit the shipping charges and the taxes paid, stating that they have not charged any. Well, they have charged me for the GST and PST (Canadian taxes) in the obscure section called "International shipping surcharges".
When I confront them about that, their response is that they never refund these charges and they never refund the shipping charges. I said, ok then, reship the 3 bottles that were expired... They don`t do that.
So they want me to accept to be ripped off...
I have opened a dispute with Paypal and my advice, avoid this dishonest company at all cost unless you want to receive expired products and you want to be ripped off.
After few days, escalations, they told me that they have processed the requested credit but no trace of any credit anywhere and after 1 week, still no credit showing...I asked them for the credit transaction number and without any surprise, they didn`t respond

Ordered several bags of Choc Zero white chocolate chips. They arrived completely melted, thrown in the box with no insulation, no cooling packs, just bags of mush, chocolate ruined. Never again.

I put in an order on 5/15, it said free expedited shipping on my receipt (order was over $55). One day later I receive my shipping notice that it was going under standard shipping not expedited as stated on my receipt which I still had up on my screen.
Customer service said basically sorry nothing we can do except give you a 10% discount which was already the sale going on and expedited shipping on my next order even though their site was stating exactly that (10% off plus free expedited shipping on orders over $49) so basically they are lying. Pulling you in with an offer and stating it on the order yet not honoring it then trying to justify their error. They even told me that my order stated standard shipping when it was clear by my still up order receipt that it was free expedited. They are giving me free expedited on my next shipment so they say but how can I believe them and what recourse do I have since they have done this already? I will definitely never order from them again. I would have ordered from another website but was pulled in by their bogus offer. In one week I will see if the order even arrives (that was supposed to be here tomorrow). Go to a more reputable company or just accept that your order will not come when they say it will without any recourse except through the credit card company which will be my next step.

We placed an order with Vitacost on August 11th and called to work with the them to insure that the package would arrive before we left for extended travel on the 19th. Vitacost did not ship the package out till the15th so we called to cancel the order, but we were assured that it would be on time - and that if it was not, we could return it for a full refund $422.

The package did not arrive until after we had left, Vitacost then refused to allow the package to be returned, and refused to honor their commitment to refund or to allow us to return the merchandise. The package is still sitting UNOPENED at our home, and Vitacost continues to refuse to honor their promises.

We now use iHerb for all of our products and will never use or recommend Vitacost for any products.

Ordered on 5/15/23, Order Never Shipped, Have asked for REFUND, twice and both times state it takes 5-7 business days to complete! It is now 5/26/23 STILL NO REFUND! I have ordered several times and normally packages arrive on time. It still shows tracking number, however NEVER SHIPPED. I think things perhaps have changed there. I was told by Supervisor they have changed things this year! GUESS what? They aren't working well! I give up, I will NEVER order again from this company!

I used to order from this website frequently until my account was hacked into and my email was changed then I contacted customer service, as the email suggests if you did not consent to this email change contact our customer service. They did nothing to help, therefore I'll take my business elsewhere. BUYERS BEWARE, NOT A SAFE WEBSITE NOT CUSTOMER FRIENDLY

Customer service SUCKS. Communication is non existent, they assume I can read minds, they give the run around on refund requests to where time runs out. THey SUCK!

Joint Health pills@ Vitacost $90/100 pills, compared to Sams Club $20/100 pills
Calcium-Magnesium-D3@ Vitacost $4.72/100 pills, compared to Sams Club $1.50/100 pills
IRON@ Vitacost = $4.25/100, compared to Sams=$2.51/100
Glucosamine Chondroitin@ Vitacost = $13/100, compared to Sams = $8/100

Be ALERTED: Vitacost has CHANGED.
I have been a very satisfied, regular Vitacost customer for 15 years. Vitacost provided excellent customer service and product satisfaction. Not now. I have tried numberous times to contact get in contact with customer service to return an unopened item and I get no response, and I am out $92. I've put many of my friends onto Vitacost, and I am stopping completely from order from Vitacost and alerting my friends. QUESTION: How can a Vitacost customer get Customer Service's attention and a get a response?

BY FAR THE BEST COMPANY TO ORDER FROM! I buy lots online from various websites and my experience with this company has been the best so far! In fact I NEVER write reviews for company websites. Usually I write reviews ONLY for products. I have now ordered 4 times. I live in Canada and usually get my order in one week or a bit over one week... which IS HUGE in itself. NOW the PRICES... WAY CHEAPER than ANY OTHER site for the same products. PROMOTIONS and discounts are fantastic above and beyond cheap prices. Last but not least... cheap shipping to Canada and FREE shipping to USA. AWESOME!

Vitacost Is running a fraud!
They had my package rerouted back to them and then refused to refund me, I spoke with multiple agents: "Julie, Linda and Danielle." They refused to get me a supervisor and "Julia and Linda" disconnected the chat when I asked for a supervisor instead they gave me the run around, how request for "refund has been submitted." And, "Linda" stated "warehouse will refund me." and, they spew so much bs over a course of week and NEVER RECeived a refund for the package that was NEVER DELIVERED, rude and incompetent customer service and "Danielle"had the nerve to tell me to be "professional" yet won't issue a refund, this company clearly has rude and incompetent employees and on top of that, they are stealing from customers, and I had to dispute the charge at last resort, do not shop with fraudulent company

I'm shopping from Canada and Vitacost charges what is supposed to be our HST tax of 13%. However, they charge this on every item in my cart, including all food items, and grocery food is not taxed in Canada. I complained about this twice with regard to my order of March 9,2015. It is May 8 and they still have not resolved this problem. To me, this is a deal breaker. I am searching for a place with the products I want that doesn't take money they have no right to take. I had this problem once with Swanson's and they corrected it right away. Too bad they don't have all the things I'm looking for because their customer service seems to be GREAT!

UPDATE: I finally found a very dedicated customer service woman who sent my complaint to her managers and contacted their courier service, which calculates the taxes. The courier service refunded some of the taxes. Unfortunately, the courier doesn't seem to understand how taxes in Ontario are calculated and on which products. They are always wrong in the amount they charge. With each order I request a review of the taxes charged, and I get a partial refund. Sometimes they refund too little and sometimes too much! Although I usually end up paying a little more tax than I should, VitaCost selection is really great and the total cost of my orders is a little less than at Swansons, who don't have quite as good a selection in the items that I'm looking for. VitaCost rep is doing her best and overall I'm happy. Don't know if I could resolve these errors
Easily if this particular rep leaves her job...

Not only are they daily sending emails to constantly waste your time, they also send junk mail thru the USPS to hound you, waste your time, violate your privacy, despite phone calls and emails telling them to keep their spam emails and junkmail to themselves, They simply will not stop. So unless this is what you want, do not ever go into VITACOST website when searching for something unless you want them hounding you daily forever.

I ordered NUTRIENT 950 Vitamins WITHOUT vitamin-K as my endocrinologist said It is not appropraite for me.
They sent me the vitamins with VItamin K and I did not break the seal.
I used their chat box and luckily, I sent a copy to my email.
The person wanted pictures of the bottle, the expiration date and lot #.
I wanted an exchange for plain NUTRIENT 950 and requested a return shipping label.
They kicked me out of the chat and closed down my profile in 30 seconds.

I read the chat to VISA over a recorded line, and they processed the "DISPUTE" in the moment.
Talk about unreasonable to a long time customer who gave them another chance.
The last order ended up in a puddle overnight.
#NeverAgainisNow

I have to update my original review which I published on 3/13/14 as Vitacost redeemed themselves with stellar customer service.

I placed a first time customer order on 3/5/14. At the time, the vitacost website said Free shipping on orders over $50 and that that orders placed for my ZIP code before 1 P.M. would arrive in 1 business days [sic]. Nearly a week later and I had not received anything so on 3/12/14 I sent them an email and received an automatic response. On 3/13/14 the website was indicating that my items had been "picked" but not shipped yet so I published the review here. Later that day I finally received an email response explaining higher than anticipated order volume and power outages due to storms in the area. In the email they offered a discount on my current or on my next order. While I think they could have done a better job communicating the status of my order (like an automated email after it didn't ship in the advertised time frame), they apologize and attempt to make it right.

I replied to the email indicating my preference for the discount, and received an email the following day stating they since my shipment still hadn't gone out they were sending me a new order. I finally did receive the order within a couple days, plus I received the replacement order. Kinda makes me hope my next order gets delayed like that!

Yes I would order from them again but lesson learned - It may cost time to get products this cheaply so I will plan accordingly on my next order and communicate with them as soon as there is a delay.