Alex A.

I'm shopping from Canada and Vitacost charges what is supposed to be our HST tax of 13%. However, they charge this on every item in my cart, including all food items, and grocery food is not taxed in Canada. I complained about this twice with regard to my order of March 9,2015. It is May 8 and they still have not resolved this problem. To me, this is a deal breaker. I am searching for a place with the products I want that doesn't take money they have no right to take. I had this problem once with Swanson's and they corrected it right away. Too bad they don't have all the things I'm looking for because their customer service seems to be GREAT!

UPDATE: I finally found a very dedicated customer service woman who sent my complaint to her managers and contacted their courier service, which calculates the taxes. The courier service refunded some of the taxes. Unfortunately, the courier doesn't seem to understand how taxes in Ontario are calculated and on which products. They are always wrong in the amount they charge. With each order I request a review of the taxes charged, and I get a partial refund. Sometimes they refund too little and sometimes too much! Although I usually end up paying a little more tax than I should, VitaCost selection is really great and the total cost of my orders is a little less than at Swansons, who don't have quite as good a selection in the items that I'm looking for. VitaCost rep is doing her best and overall I'm happy. Don't know if I could resolve these errors
Easily if this particular rep leaves her job...