VintedReviews 571

I brought a pair of boots advertised at a size 38. I know the make and i know how this size fits me. Thats why i brought them. They arrived at are a size 36, two sizes too small. I wrote to the seller, she told me the reason she wrote a 38 is because she usually wears a 38 shoe and they for her, I told her I know this make of boot and it its why i brought this size. So she said send them back. But it will cost me 15$ to send them back as the buyer pays the return postage. WHY? Why would the buyer need to pay the postage for somethig wrongly advertised. Vinted do nothing. They are absolutly useless. This is the second time I brought something that was advertised as something it's not. You have no protection. I wont be using it again except to sell the rubbish i brought on there.

I have sold over 100 items, with 50+ 5 star reviews, never had an issue with an item, postage or anything. Until one buyer claims multiple white stains on a brand new, never worn top. I contacted customer support, providing all images I took of the top, with time stamps and postage receipt, including a screenshot of the buyer claiming they threw the top away. Vinted's way of solving this was by giving the buyer a refund and asking them to return the top, which had already been thrown away. I contested this further, not for the £3 the top was sold for, but because the buyer had lied. I buyer even admitted to causing the stains in order to get a £3 refund! I supplied this screen shot to Vinted, who said I need to supply a return address within 48 hours. I again contest this as it was clear the top has been thrown away and the buyer caused the stains, yet I had no response in this time frame, so the buyer had the refund. I asked to speak to a superior, get an email address or phone number multiple times, which I got a rude response and no further development, while my claims for further assistance has been ignored for 70 hours as of now...

THEIR CUSTOMER SERVICE IS A JOKE! Not only have they allowed a buyer to have a refund after destroying a perfectly good top, but has allowed the buyer to avoid a return, while ignoring clear evidence and all of my requests for further assistance. STAY CLEAR! I will never use or sell on this app again, and I advise everyone else not to!

If a seller sends you the wrong item you have to pay the postage to send it back (despite it being the sellers fault).
If they lose an item you don't get a refund! The customer service is shocking and rude. Avoid avoid avoid

Put up my first sale on Vinted. A pair of childrens trainers. And within minutes was notified that I was blocked because they ASSUMED the nice trainers I was selling were counterfeit! I have proof of their authenticity and was selling them as a loss to myself! I shared this proof with Vinted but after this awful treatment I don't care for their services. This is the worst experience I have had with selling online ever, I usually use EBay and only went to Vinted because I was recommended them by a friend! Won't be continuing with them in future! They can keep my account blocked

I ordered an item and the seller posted through Evri for me to collect at a local store. Tracking said it was ready for collection but it wasn't there. It's still not there 4 weeks later and Vinted tell me I've got to be patient and wait for it to be returned to sender before I get refunded. No idea how long I'm expected to wait. Meanwhile they've got my money and the seller has lost his item. Appalling customer service.

I have been scammed by a seller on Vinted. Instead of two items I bought I was sent two bits of cardboard. The 'joker' thought it would be funny to also include a candy cane! I am not laughing

If you are thinking of buying from Vinted - think very carefully - I recently bought an outfit and was told by the seller she would send Royal Mail free postage - so as Vinted tend to use other deliveries it sounded good to me - I got a pic of the tracking and asked by Vinted if I had a prob with the item - as the item was 'on its way' I waited another day - when I checked the tracking - it had never been sent - the seller had left the site and as it was three days since 'delivery' Vinted said basically tough your loss - I stressed the messages were believeable and they gad signed up this scammer but was told again - sorry but can't help you - I paid buyer protection and felt safe and Vinted are less than useless
Please take caution from my experience if it stops one person - my huge loss will not be completely in vain

I got scammed and vinted never did anything. There a disgrace. Shame on them. I will neve buy again. I told vinted this and they were not bothered about it. Very unprofessional. Hope they go bust. Am putting this on social media so people get aware of vinted

Very bad customer service won't help with harassment I brought a pair of jeans and the seller didn't send them In time so Vinted cancelled and sent a refund so I left a review saying don't recommend and she messaged me being rude

I sold a item on vinted and the buyer received it but Im still waiting to get paid, the order was made on June 29th and I shipped it the next day with UPS and I'm still waiting (today is July15th), once this purchase is complete I will close my account, this is absolutely ridiculous, DO NOT use this site, it is the worst.

Customer service is a joke. You wait ages for a admin to answer you then it's an automated response! Sure it's a scam!

On't allow me to take my money out.
I have been selling vintage clothing and jewellery in vinted for quite some time, and up until now, have not had any serious issues. I have approximately £170 sitting in my vinted account from a couple of recent sales. But now vinted are refusing to release my money to me until I verify my identity. They say this is a general security measure they do from time to time, although I have never had any problems until now.
The issue is, they only accept driving licence or passport. That's it. No other form of identification is accepted.
Now I, just like many people, don't drive, and don't travel. So where does that leave me?
Trying to contact them is a nightmare, as there is no e mail, Tel number. Nothing. Only their customer service messaging service, which is a hit or a miss if they actually reply to you. If on the rare occasion you do get a reply, it is along the lines of, "Tough. That's all we accept, so you can't get your money."
This is money I earned through selling on their website, and they are holding my own money, and refusing to come to any solution with me.
Surely not everybody in this world drives or has a passport?! Surely they must understand that, and agree to accept other forms of identification. I have offered my birth certificate, utility bills, bank statements, wage slips. But they won't budge. Surely this is illegal. Anybody got any advice?

I have been scammed this week and followed the procedures and thought everything was okay. However, because the scammers are good at What they do have scammed me but somehow it's my fault. Never been so angry and let down by a company. Have been emailing them for 4 days now and have NO reply! It's a shambles really … ( use Depop instead)

No one buys anything instead it's like Pinterest I've had things up for months and I've only ever had items liked with no sales, waste of time

Bought a dress of a lovey seller with great communication. Yodel delivered the item (dumped outside door) whilst out and when I returned there was no sign of it. Raised it straight away with seller and Vinted. Vinted placed this on hold whilst they looked into it. Yodel confirmed delivery outside porch and Vinted come back with well its been delivered not our problem. After asking repeatedly for help (and then telling me to ask seller for refund) and yodel confirming Vinted have logged a compensation claim I'm left with no other choice than to raise a dispute with the bank. Today received threatening email telling me I can't do that. We'll goods not delivered I think you'll find I can!

No protection for buyers or sellers. Worse experience I've ever had. They're just interested in making money

Please do not put your bank details in the Vinted app. I did that to try to sell an item to a very very keen buyer but was scammed £96 the next day. My money was spent on various occassions and by the time I froze it and contacted bank £96 was gone. Absolute no no.