VintedReviews 571

I got blocked for no reason. Does not sell fake goods like others do as I saw. Really bad app! I hate this

No solution when parcel was missing. They just noted the parcel as arrived so their problem was solved but mine wasn't.

Sent shoes didn't get paid as the buyer said they weren't wrapped properly she unwrapped them herself so I lost new shoes and not got the money do not use vinted

I do not understand why Vinted would refund buyer when I have tracking info that confirms delivery. If Vinted refunded every buyer that said they didn't receive an item even though seller has proof of delivery no one would sell on Vinted. Why am I loosing $60 when USPS is showing proof of delivery. My responsibility ends once item shows delivered. How can I be held responsible for using the shipping method that Vinted provided. Obviously it doesn't matter whether I have proof or not. Why would I want to sell on Vinted again when my first experience shows me how risky it is to sell because tracking # means nothing. Isn't a tracking # showing proof of delivery suppose to protect the seller from a buyer making claims they didn't receive. I have proof that USPS delivered package. It is out of my control once the post office confirms delivery. I am very upset. This is ridiculous! Buyer saw my listing on eBay, asked me to list on Vinted hoping that I would sell to her at a discount by saving eBay fees. She told me how much her daughter wanted the item but she couldn't pay asking price because they fell on hard times during Covid. I only agreed to go thru Vinted because I wanted to help her out. She then contacts Vinted and says she didn't get the item and demanded a refund. Mind you that USPS history confirms delivered and left on front porch. Vinted contacts me saying claim is under investigation and wanted me to send picks of package with label size of box ect. I did so and then Vinted messaged me back and says, "We're sorry to hear your package got lost. We canceled the order and refunded the buyer." WHAT, seriously! What's the point of having proof of delivery.if I could give ZERO I would! Will never sell on Vinted again!

Buy on finted is always a risk, buyer protection does not work (I had a lot of problems, there is no benefit from vinted at all). I am really don't get why they take the money from the buyers. But they are perfect at bulling the sellers. Sellers can not use photos from the Internet, for example. Ok, but how to show then the dress sit on the human? The seller must wear the goods on himself? But didn't the respected vinted think that this was at least not hygienic. Of course not, they themselves never buy anything there.

Rated 0 out of 5 stars
Vinted. Help close them down
11 out off 11 buys were scams. Vinted customer services are as much a joke as trying to get a refund.
Vinted do not vet sellers. One was alowed to have 3 accounts but vinted happily take money without any basic checks on sellers.

I'm looking for peole with similar stories to take a global scale joint court case out to get them closed down.
Vinted is like ebay/amazon without any safeguards and without any checks on sellers.

No phone number or email address for vinted. Just a bot with pre programed excuses.

I have no money to pay my rent this month as vinted have stolen £1200 from me and besides excuses offered no refund.

All items I paid there insurance % of the item. It is worthless.

Be aware be very aware of vinted.
Watch this space for forth coming court action against them.
I will not settle untill there shut down
Message me if interested in joining the alreast fast growing forthcoming law suit against them. UK BUt also Europe etc. Let's put a stop to this con of a company sep 2022

OH MY GOD! Canot believe it, sold a high priced game, buyer reported arrived broken. They sent picture and it showed plastic box cracked, back of game only snapped in bits, back of box unbroken and front cover and booklet that was in front of game in perfect condition. I asked for a photo of the front of the game to prove it was same game broken and that they had not replaced with a cheap game and they refused, and vinted gave them the money back straight away.

This is the worst resell site I've ever been on. They have the absolute worst customer service. Not to mention most of the items they allow are fake. To many fake accounts and people taking advantage of buyers and a company that doesn't care. Absolutely disgusting company they need to be shut down. I don't see them lasting long when Poshmark and other platforms have good customer service and care about customers. I look forward to this site going away for good!

I just started selling on Vinted and the 3rd item I sold was a jacket barely worn worth £75. I sold it for £15 which I felt was much less than it's worth but hey if someone else can get use of it. When the buyer received the jacket they raised an issue because there was a hole the size of a pin head on the rim of the sleeve which I didn't even notice to be honest. I offered a refund but the buyer also wanted me to cover the postage which I wasn't willing to do. Vinted then gave me 48 hours to provide the buyer my address. I didn't notice the message and when I contacted Vinted just outside of the 48 hours they said it was too late and they had refunded the buyer who still had the jacket. I have tried to message customer services but they appear to be incapable of responding to my questions and continually state this is their process and there is nothing they can do. They can't even answer a simple question of what is their complaints procedure. Avoid using their platform at all cost. I wish I had read the reviews before selling any items on there as it seems they are not highly rated at all.

The worst customer service and worst scammers. I purchased sunglasses that apparently was counterfeit and didn't get any refund. Vinted just stated that this is my own fault.

Scam! Note: I HAVE HIGH REVIEWS AS A SELLER AND BUYER. NOT A SINLE DISSAPOINTED CUSTPMER FROM ME ON VINTED.

SO...

I ordered a pandorra charm, received a parcel with the empty box. Sent it to customer services. They were investivating for a month, saying they meed more info. I was always giving everything i could. Actually what can i give right? The box in the parcel was empty. So they were asking mw to wait, wait, wait. Then i went for Bank hol weekend, they sent me some carrier form to fill in - like a claim. Note: i am not a sender to claim (!). Item description etc etc. I was away, but apparently they needed this form back in TWO DAYS. After two days - they didnt receive my form, because obv i was away. And guess what - they closed the case, charged me for my purchase (!) and happy days. Such a rubbish customer service. I will be poating this everyqhere now so they all see and not use this scam app.

Their customer service is literally non-existent. Parcel was damaged in transit yet they didn't care at all and just kept sending me automated responses relating to something completely different. I only managed to get my money back thanks to the seller who was really helpful and opened a dispute with them herself. Otherwise, very disappointing. Reading other reviews for this app is unbearable. Be aware when using Vinted.

I am both a buyer and seller, and have had great experiences with both uses of this app. I did find that the return system is a little difficult. But for getting and seller old slightly used clothes this app is my go to! Totally recommend!

Jessicafinley1712 this seller hasn't sent my item in 9 days! Yet there's no option to leave her negative feedback. I asked her at 7 days had she posted my parcel yet she came online saw it and ignored me so later I asked again is there a problem as she's not replied even though I can see she's been on. She casually and full of herself says we don't have to post on here for 7 days and that she's got work and kids ( i have both those things but still get my parcels out first and if I'm going to be delayed I would immediately ask the buyer if its OK not leave it) she then says my parcel will be posted in the time frame will it past and I complained to vinted and got a generic response its now been 9 F#@%%g days! And she still hasn't i should be able to leave bad feedback at this point but can't. Its obvious this womans done this before. All your site has shown me is that feedback scores can't be trusted as I don't believe for a second this TIMEWASTING WOMAN Hasnt had others leaving her negative feedback. I Want my money back. I went with out food to make the purchases on your site. Wont be using again. Amd will chargeback at bank

Vinted stole my money!
After a month of sales and accumulated 320 euros on the balance of Vinted, I was asked for identification and froze the balance.
Identification I can not pass already 3 weeks, and it is impossible to achieve clarification from the support service of what is exactly wrong with my identification and documents...
If you get into a similar situation, know that you will not get an answer, because you will be communicated to the bot and every time postpone solving your problem for 48 hours!
Given that I am a refugee from Ukraine, and sold my stuff to have money for food, I can not tell you the extent of my outrage!
All items purchased from me have been received by customers and left more than 70 positive feedbacks!
But I have NOT received money and it seems I will never get any!
Vinted thieves!

Currently a member on Vinted. I'm a seller. Although it's great to get money back for items that I no longer wear and to also clear the space. You have to have trust in the buyer, I've had it happen so many times where I have tracked if my package has arrived to the buyer and I can clearly see it has, but when you try message the buyer to ask them, they just ignore you and won't mark it down as received so that you can receive your money. So you result to contacting Vinted and even though you show all proof to Vinted and explain your issue, they still don't help you receive your money. So it leaves you in a situation where you have not got your item or your money for your item. Terrible service from Vinted! They need to change how they do this ASAP because it's not fair on the seller who takes a loss from buyers who try to play games and pull stunts.

Never purchase from Vinted! They force you to pay a customer protection fee that does not cover anything! I bought a Pop and the seller posted it only wrapped inside a piece of paper. Imagine posting a Pop without placing it inside a box. As can be imagined, the Pop arrived damaged. But Vinted has asked me to pay for the return of the item, to get a refund! The item has arrived damaged because of the seller, but I need to pay for the return fees, because according to Vinted the buyer pays for return!

Until they blocked my seller account with 150 5 star only reviews accusing me of posting a pair of counterfeit Margiela sneakers. I showed proof of authenticity and sent them the receipt as I had bought them on YOOX. Nope, their super quality control team said they weren't authentic. The same quality control team that couldn't do nothing to avoid me from buying two fake Stone Island items that were online from months. And the funny thing is that there are 2 more listing with my SAME shoes, with less pictures than mine and no proof of authenticity, that are still online and up for sale. And the funnier thing is that I was able to upload the shoes on Vestiaire Collective without a problem, and they legit check every upload BEFORE posting it online, unlike Vinted. The support replies are always the same automated "thanks for your understanding" bulls*it. Feels like I've been slapped in the face for no reason and I'm not letting it slide. I guess I'll move over to Vestiaire Collective. Vinted is full of scam accounts but they prefer to get mad with honest 5 star rated sellers.

PS. The last screenshots makes you see how much they care about their sellers: "sorry to let you go" they said.

If there is an issue though vinted's terms and conditions state they will help they will not and make a reason why they can't help, even if it breaks there own terms. I recommend staying well clear of this company and if you have issues going to trading standards.