VintedReviews 571

One of the WORST EXPERIENCES. No service all they do is play games and block your items!

JIHED who works there is VERY SPITEFUL and will find any reason to block your items. He is truly disgusting to say the least. He hates that you make money on the site. I've made close to 1k so far. All he does is pocket watch! Get a life Jihed!

I sold shoes for £75 money never been paid in to my account after I request the transfer. Vinted is saying they are still investigating my case but its like that for over 5 months. But PEOPLE WITH BAD EXPERIENCE - SMALL CASES COURT WILL RESOLVE SIMILAR PROBLEMS SO ACT NOW BEFORE IS TOO LATE

I invested a lot of time over 6 months ago to post my clothes with many pictures and detailed descriptions on their website. Now they blocked my account saying I posted an item that does not respect their rules but I didn't post anything for over 6 months... Could not get any help from customer service. So whatever rules they changed I can't even delete the item they are talking about cause I can't access my account. What a lost of my time! If you need to contact customer service about ANYTHING, you're definitely losing your time. It was nice at the beginning cause they had low fees and low shipping costs but it's not the case anymore.

Been trying to contact them now for a whe you can't even speak to me what a shame as I like using Vinted but customer service is a Joke

Do not waste your time, money or efforts on this app, there are so many better ones out there. I purchased a bundle and the parcel was marked as delivered although it had not been. Vinted refused to properly investigate the situation and subsequently ignored my request for help or basic customer service. Ironically Vinted make you pay a "Buyer's Protection Fee" for every single transaction and yet did not give me any protection and clearly do not uphold consumer rights, just another a way of scamming customers. Stay well away from such a bad company.

Sellers need to be aware that Vinted sets up their sellers for failure.

If a seller posts a listing that is part of their 1000+ restricted items, they block your entire account as if you are suppose to remember all 1000 restrictive items by heart.

Sellers beware, all your hard work could vanish within minutes. They set up small business sellers for failure.

To be avoided.

I've been selling items on Vinted for 6 months now, so really I can say I tried to understand both their problems and policies. But even though I like it's free, there's always something going wrong. First they have this bug, most of the time you can't download photos and need to try again and again. What should be a 5' process can take 20' or more. Also, most of the time I can't login on my computer and must use my phone. Which is okay to sell, but the app doesn't work well (for example to filter items) so sometimes I'd like to use the computer. When a buyer makes an offer and you accept it he/she still has 24h to decide to really buy it. But meanwhile the items are blocked, no one can buy them. And I counted that 75% of offers are not respected by buyers. Actually they block items for so many reasons, it's ridiculous: as they state themselves, their prohibited items list is not exhaustive, so you discover suddenly that you're not allowed to sell books, even for kids, or cleats, or a Memory game -and you lost half an hour per object.
They also block your item if it's in the wrong category -I've seen some snow pants blocked for that reason, except there's no matching category.
Cherry on top yesterday, a jacket blocked because (and I copy paste): "Adding a picture with the measurements isn't allowed" -?

I feel I lost way too much time with Vinted, it's very disappointing. From now on I'll just use Poshmark or eBay to sell.

Vinted Canada is not a secure selling/buying platform.They are a 3rd party logistics company with no actual persons in Canada. You are not protected, they make false accusing of copyright infringement on your own photography, allow scammers to steal your items. You have no recourse as they are not located here. They should be investigated by the CRA, International Trade and charged for misleading the public in Canada of what and who they are. You cannot contact any of their head office personnel such as Thomas Plantenga "CEO" in fact, you will not be able to contact them on any platform. Run by bots. Sellers are shut down with 1000's of dollars due, now unpaid.

I sold some makeup on Vinted.
10 products all new. The buyer complained that one item was damaged in the post. See pic of the one white blusher.
Vinted as given the buyer her money back and worst of all has told her she can keep all of the makeup. I have lost out on money. They do not investigate or help in anyway. Be aware if you are thinking of selling on this site as if someone decides to say they are not happy then they can keep your items and you just get scammed.

NEVER AGAIN! I can't even explain to you how much of a headache it's been trying to prove to Vinted that a pair of New Balance trainers I purchased from Urban Outfitters are legitimate! After I made a post for the trainers, I received a message from Vinted stating that they had temporarily blocked my account as they suspect I am selling replica/counterfeit items. I immediately responded and said this was not the case and Vinted replied promptly asking me to send them pictures of the trainers from the side and the back, a close up of the tongue and a picture of the sizing label. All of which I did. I then received an email a few days later saying that I had abused their terms and conditions for the second time (which I didn't! How could I when my account is blocked?!?!) and that they were permanently blocking my account as they still believed the shoes were replica?! They didn't ask, but I felt obliged to send them pictures of the trainers AGAIN along with a bank statement to Urban Outfitters and the electronic receipt. I also asked them how they can identify replica items by pictures. These are not replica trainers and I am completely baffled over how they assume they are even though I have given them all the supporting documents they need to prove that they are not! The sad thing about it is that I paid £120 for the trainers and I only wanted £120 back as I had missed the returns date so I wasn't even trying to make profit out of them or anything! I feel extremely offended by this as I am an an honest buyer/seller and I feel like I am being treated like a criminal. If they still decide to keep my account permanently blocked I will take this further because I am 100% being unfairly treated whilst there are thousands of cons selling replica items with no bother at all!

I'd like to give no stars!
I set an account up to sell genuine items and I was blocked!
I provided all relavent information they asked for and they came back saying they wanted more pictures as it wasn't proof enough.
Stay clear of this terrible app.

Vinted Canada is probably The Worst Reselling Platform out there! Here are the reasons it sucks:
- they'll delete/block your listings for no reason at all, will also ban your account
- cannot use stock photos, but instead of letting you know, they'll block your listings
- offers aren't binding, so they mean absolutely nothing. The same person can make an Offer, then ghost, and there's no consequences
- you can't block people! How insane is this?
- there's absolutely zero customer service
- soo many unstated rules as to what you can/can't list. Apparently you can't list "handmade" items, so if handmade is written anywhere in your listing, it'll be blocked! You also cannot sell fur.

All around, the amount you sell just isn't worth the hassle! Will not continue to sell/buy on this site.

I purchased a pair of boots on Vinted, they were advertised as a size 5. When they arrived they were in fact a size 7, the seller and Vinted agreed to refund me so I returned them, … Vinted actually do have a name for this sort of return, they called it SNAD
Significantly Not As Described,
These boots were just that.
Now the seller has stopped replying to my questions about refunding my postage and Vinted refuse to help.
I'm not using Vinted again

Could not even find a phone number or email to call. Only have bots messaging you and when you finally get a real person, they only help you for like 5 minutes until a new person is scheduled to you. So it's not the same person helping you with your issue.

Had one dealing with Vinted and was sold counterfeit goods being sold as Authentic. They claim to provide buyer protection, which they charge you for but when you report the fact they are facilitating the sale of Counterfeit goods they don't want to know and claim you agreed the goods met the description. If you don't want ripped off by unscrupulous sellers avoid Vinted like the plague. I'm sure there are better and more reliable platforms who are more interested in protecting the buyer from fraud than this company

As the title says, I got blocked. I'm currently still arguing with customer support about it.
This was for counterfeit items. The item in question being a pair of perfectly real platformed Dr. Martens. When I put the listing up, I followed the suggestion of ways to prove legitimacy and took photos of the branding inside and the sizing chart on the tongue.
I put them at /less/ than half-off (for 180 quid shoes) and I honestly wouldn't be surprised if my listing got revenge reported because I wouldn't sell them for £50.

SO I got blocked instantly, no warning or post takedown or anything. And apparently, photos of every whichway isn't good enough to prove they're real. On a second-hand clothing resell site. Because I'm expected to have receipts and boxes for a present I received three-four years ago.

Now I cant track my purchases, despite supposedly being able to do that anyway. I probably wont be able to cancel/get money back or anything if something goes wrong either.

Talking to customer service about this is like talking to an automated bot. They also told me I got perma-banned (again? Double-blocked lmao) for 'my second violation'- which appears to be the fact I opened a ticket about this. It took bringing that up twice for them to go 'You are within your right to file any complaint you wish, and we will make a point of cooperating whenever needed.', which isn't really addressing the fact that they said otherwise. They also list every single response as done by a dif person. Which is either bot behavior or stupid.

Reeeeeaaaally wished I'd checked this site's reviews tbh.

The actual site is made really well, which is a shame.

Even if I get my account back, I wont be going back. Just wanna actually be able to track my current orders before leaving.

10/10, incredible, amazing, reminds me of the things I hear about Paypal.

Daughter has paid £160 for coat that hasn't arrived. Was advised by VINTED to wait until Nov 1st to inform them of non receipt. Nov 1st arrived, she informed them that coat had not been received, Vinteds response was that she had been notified that delivery had been made and that she had 2 days to complain (this notification was NEVER RECEIVED).
She has still not received this coat and VINTED have said that, because she didn't complain in the 2 day period given, money was released to the seller and could not be refunded.
She can't afford to loose this money

I WILL BE TAKING THIS MATTER FURTHER

Honestly I have no words to describe how horrific this app is! I'm not sure how it's even still going, trading standards need to step in ASAP. Full of scammers both in buyers and sellers and vinted do NOTHING to help. Stay away at all costs it's not worth your time or money!