VintedReviews 571

To be honest, it's a love-hate relationship. At first, I made good sales, all smooth and without any problems in the process, and due to a poor decision, I sold my camera and 2 lenses to invest in vintage clothes to sell on Vinted Pro and open a legitimate business.

However, basically, two people bought the product, claiming that it never arrived or arrived damaged, but I never had the chance to explain myself properly, send evidence, etc. It's really disappointing because, as a seller who has sold many products, when a buyer claims they didn't receive it, nothing else matters. You automatically lose your £230. So, I really wouldn't recommend Vinted to anyone, because, to me, what's most important is that both sides, the buyer and the seller, have the same rights, making the decisions fair and valid. There's a lack of ethics, professionals who are properly trained and qualified, and, above all, support for buyers who use scam pages. In the end, I lost over £230, and they simply ignored it, moved on, and started making my page less visible, even though I always had several sales every week and over 100 items available.

NATASHA COSSO

As a hobby I made some earrings and posted them on Vinted. Shortly Vinted blocked my account not specifying the reason. Upon appealing they come back to me saying they found the item ( not saying which item of the 7) being counterfeit. At no point did I mention the name of any brands posting the earrings since as mentioned above these are hand made. Not sure how they got to this impossibly unrealistic conclusion... So I've asked them to review it again and if possible specify the item they have issue with. They just came back to say they reviewed the account and stick to their decision. Not even made an attempt to clarify what's their issue.

They really just could have said "we can't bother to actually have a look and have enough users without you. Go to the competition!"

If I can give them 0 stars I will definitely do. When I posted my items to sell them I got a notification that it was deleted because the pictures are not mine so what I did is I submitted an appeal and in the appeal. I said that I will take a picture of the items with the same background and also I will do a thumbs up besides them. And I did that then they refused it again and said because the pictures exist in different websites. This is stupidity at its finest. I contacted them again and told them I can take another picture of them and write down a paper with some information then they said the same thing and threatened me that I should not take this violation again.

This is the worst customer service ever their names are Dima and Tomas. They have to fire this stupid customer service team immediately.

Please give them a one star review I checked also the other reviews they scam people. Please be careful

No protection for sellers at all. Now I'm left out of pocket trying to help my child get a little pocket money selling his stuff, when my transaction was suspended & we didnt get our item back. You are nothing but a scamming set of douche bags & your site needs shutting down!

I purchased a pair of Dr. Martens shoes on Vinted, only to discover that they were counterfeit. When I contacted Vinted, their response was dismissive and focused only on their 48-hour reporting policy, which left me with no options for a refund. They allowed fraudulent activity to go unchecked. Please be cautious when buying from Vinted. I would not recommend this platform based on my experience.

I purchased an item on Vinted that was described as in good condition. Upon arrival, it was completely broken and leaking oil. I promptly provided detailed evidence to Vinted's support, but they dismissed my claim and released payment to the seller. Their handling of the situation was unprofessional and contrary to their Buyer Protection policy. I advise caution when using Vinted, as their customer support may not effectively address issues.

Sehr enttäuscht von der Zusammenarbeit mit Vinted. Eine Jacke ging in Frankreich verloren, und ich wurde nicht entschädigt. Auf zehn Beschwerden zu diesem Problem habe ich nie eine ehrliche Antwort erhalten, sondern später nur generierte Antworten von künstlicher Intelligenz. Alles in allem sehr schlecht. Ich beende die Zusammenarbeit, denn in den letzten Jahren hat sich der Service stark verschlechtert. Mitglied Fashion.com14.

I have used vinted almost daily for the past 6 months or so. I come across dozens of counterfeit items being passed off as branded and generally report it to the customer team. They always send the same bland response about not breaching their community policy (which this clearly does)

I had a terrible experience with Vinted. The platform is full of scammers, and when you need help, Vinted offers no support. They only send automatic replies saying they can't do anything. There's no proper customer service, and you're left without your money or your item. I do not recommend using Vinted – be very

The words customer service do not exist in the Vinted dictionary. All responses are just copy & paste with little to no thought. I have bee selling on there for about 2 years. Vinted sides with the buyer on all disputes, lately they have started to mark anything that is damaged in transit as 'significantly not as described' which means the buyer must pay to return the damaged goods and the seller is out of pocket, despite their policies saying both should be compensated. Even when things go fine they cause issues, delaying sending payments, blocking accounts for no reason, randomly putting listing holds in place to check over items, despite them fitting into their categories. THEY JUST DON'T CARE. Completely useless at customer service and communication, takes weeks to get responses and even then they are just automated.

Wouldn't give more than one star and that is generous. Tried to use Vinted on the recommendation of a friend. Posted my item. Item was bought but couldn't complete the transaction and could complete the transaction because I am a Halifax customer and they don't work with them. Told use a different bank card but don't have one. So contacted customer service told to get the customer to cancel transaction then I would get blocked as a seller, just because they would accept my Halifax card. It was the tone of the message. This is not the way to treat a new user. I came away feeling really angry and will never use the site again. In future it would be an idea to put somewhere on the site what cards they will take.

They are absolutely horrible.
Placed the order received with missing items
To show to seller what was missing from the order I have chosen the missing items.
I agreed with seller that i would be returning the ones i received as well so they were no sale would be between us.
Seller sent me label i packed all and returned.
The payment was partially from bank partial from vinted balance.
Then they returned the amount for the missing items and complete the sale then i raised straight away that I supposed to get the rest of the balance to my bank.
They investigated for about 2 months, then turned around saying ah you hit the everything ok button, which i didnt! They auto completed the order somehow and blaming me that I supposed to chose all order, which also is not available in their stupid software!
So i ended up paying for the items I already returned.
I always had a problem with them, as a buyer, seller and delivery issues.
This scammers doing the business in Lithuania all the workers from there, I dont think they even understand English, because all responses are similar. Make no sense.
Even if I need to take it to court I will do it, this is not about 30quid for me anymore!
DO NOT BUY OR SELL ANYTHING FROM THEM.

Another scam website that doesn't protect the sellers!

I sent an item to the customer, carefully packaged in a padded envelope with extra tape to secure it shut. The recipient claimed that the envelope arrived open and the contents were missing, Vinted blamed me for this issue and refunded the customer.

The courier label is purchased by the customer, this label will be covered by insurance. Why aren't Vinted claiming against the courier to cover the costs?

This is assuming that the customer is not a scammer who falsely claimed that the envelope was empty to get a refund.

Have just been blocked from selling my items on vinted. Reasons given as poss fraud and spamming? I don't even know what that is. But certainly haven't done anything fraudulent. Picked up by their automatic detection system.I was just messaging a customer back about buying a second bunting off me and then that blocked message came up accusing me of fraudulent activity days ago I tried to appeal. But no response as yet.poor customer service yet very quick to block people.wrongly.I am asking them to explain what exactly I have done. But no reply. Meanwhile I am losing sales and can't leave feedback for buyers. Absolutely disgusted at this lack of care. No explanation even. Certain products are banned from.sale. Then when you report others selling they say no it's ok. It's allowed. Yet mine are took off. No apology or explanation why. I even bought an item from vint ed that I tried to resell on there and got removed as not allowed yet I bought it from them...report them they said.Then I did and it's ok to sell. There's no consistency with their rules at all. Good items for sale at good prices. Was enjoying selling things but be aware they may just block you or remove your items.No reasons at all.

Use at your peril. While the interface is great to use, the issue is the customer service. It is absolutely appalling. They will not help you with any scenario. The only response they have is 'get in touch with the seller to see if you can come to an agreement'. Yet, the buyer pays for insurance. I have just had a parcel go missing, after it was stolen from my porch. I contacted customer services and was told there was nothing they could do. I have never been in this situation before and rather than honouring their insurance agreement with me I was told to contact the seller. As if the seller is responsible for my item going missing? EBay does not charge this insurance fee, and the few times in 20+ years that I've had an issue with eBay, it has been resolved amicably and very speedily. I am really not happy with how they treat their customers. If you do decide to use them I would urge you NOT to have parcels delivered to your home as you will NOT be secured by their insurance policy, whatever they claim. Also, unfortunately there is very little support for you in the case of a faulty item, as I also found out on another occasion that I contacted their appalling customer services department to get a resolution. A money grabbing and self-serving institution.

Absolutely appalling customer service sold a pokemon card on there that was triple packed and was damaged in transit. Refunded buyer and said I could not receive compensation due to poor packaging! Avoid this app at all costs they don't give a damn about the buyer of compensate when there shoddy third party couriers are in the wrong

If you care about your money and peace of mind don't ever use this $#*!t* app. It's filled with scammers and no human customer support whatsoever. So when you get blatantly robbed, vinted bot takes the scammers' side and you lose your money and health.

Avoid! Scam scam scam! Parcel has been lost no refound no phone number no communication only chat that saying lies avoid

I bought some shoes which never arrived and filled out the denial of receipt form and sent it back within the 48 hours. Because I used my work email address ( as I had to edit the PDF file and couldn't do it on my mobile) they closed the request and won't refund me my money.
I tried to dispute this and they wouldn't allow it telling me to have a nice day. I copied in the original email and referenced both my account name and the order number but the reason they gave was because I replied with a different email address.
I am closing my account with them and using other selling/ buying sites. I am a regular customer both buyer and seller but this company is a joke.