Purchased tickets for Elton John concert at win entertainment centre paid a highly inflated price for tickets with impeded view, get charged admin and shipping fee totalling $692. When the value on the tickets is $140. What a rip off was told that these tickets may not admit me into the. Venue... So ripped off! Pissed off big time.
I input Sheffield Arena into the Internet. The "Sheffield Arena" site came up complete with map and other events. I went I book for a motocross event - chose 3 tickets and seats. The total was £78.99 - booked on my mobile: flashing banners saying "less than 1% of tickets left" "transaction will be cancelled in 6 minutes" / the banners covered the he top and bottom of my screen. I got the email confirmation stating the that I had paid £333.60. I contacted Sheffield Arena immediately as I thought they'd taken the payment 3 times! To find out the he tickets would have been £147.00 but that my email and booking was with "viagogo" when I read the email out to them. I'd never heard of Viagogo and definitely would not have used them.
They have a no cancellation policy and you cannot get hold of anyone - nightmare. I'm sure that gat their site which poses as Sheffield Arena could he classed as a scam. BEWARE!
I did not realize this was a resale site. When I clicked on the Bruno Mars concert, this site immediately came up. I thought I was buying two tickets, ended up with three and a bill for $961.83. Anyway, the tickets were either taken from my home, or misplaced and I contacted Viagogo. They stated I could only replace them if they were e-tickets. ( I was not given the choice to have an e-ticket). They basically said to bad so sad. I even offered to pay a re-issue fee, but forget it. I will never to business with this company again. I am so upset over this loss.
I paid $151 for tickets to an AFL game.
Upon printing the tickets I found that they were Concession/Child tickets worth $22 each.
Viagogo "Help Centre" is only contactable by email and they were not interested in helping me.
Their site is designed to hurry you along the purchasing process with a bombardment of messages coming up, telling you how many people are looking at the tickets and how many tickets are left etc.
I believe that they are unethical, devious, untruthful rip off merchants.
Do not use this company
Complete rip off. Can't believe i fell for this. I foolishly bought tickets for David Essex on 20 Oct and paid £163 for two with a face value of £112. That in itself I could just live with but went to SSE Arena website and they are actually selling the same tickets at face price of £112 for two. Huge schoolboy error as you should always check with event place first. Ah the power of wisdom.
I have been battling to get in touch, it's a nightmare. When I did find a way to contact them they said they've had no record of my tickets though they had sent an email saying they had sold them as requested, The money, a lot, has gone from my account.
Emails are not accepted and you cannot speak to anyone, DONT use these people.
I feel sick.
Hello
I have sent my tickets to Viagogo and they were received friday.
They are still not active.
I have wrote five Emails without any answer from your side.
Please advise. I am really worried.
Does anyone have a phone number?
Listing Reference: *******
Discussed with this company. Will rip any one off that deals with them my advice to anyone is never use then unless your happy to pay well over the odd for your tickets. My mother brought me ticket for Jimmy car she paid more then double the ticket office price but she didn't know any better. She booked with them because they came up top on goggle search for tickets. When trying to contact the company the Web site sends you round in circles. Then when you finally find a number to contact then they charge you highly for doing so. Really not happy! Shocking service.
They pay to get to the top of google search results, then sell the cheapest tickets they can buy at triple price. You are sucked into thinking you are dealing with the official ticketing agent, but this is just a massive SCAM. Bottom feeding, amoral low life thieves.
I paid way over the ticket price for 'Category A' tickets and when we got to the venue found that they were in fact 'Category D - restricted view' tickets - they don't answer phones or emails they just duck for cover under their great impenetrable hi-tech system of ripping everybody off. Don't be a sucker like me, make sure you go to the other ticket guys.
This is a ticket reseller that buys in bulk and then marks up. In my specific case, an event was postponed indefintieyl and they refuse a refund. Thank God for my legal insurance, I am now going after them.
My daughter bought two tickets in mid December for Strictly Come Dancing Live Show as a Xmas present for my wife and I. The email she received from them showed a Ticket Price of £68.99 each, plus a Booking Fee of £40.11, Delivery Fee of £14.22, plus Vat of £8.02, TOTAL £200.33. The tickets arrived today showing a price of £45.00 + £1.50 ( VAT included).
Viagogo are a money making outfit who should be avoided at all cost.
I sold tickets on this website and never got paid for them. They're customer service is atrocious. Avoid this website at all costs. I feel like people are still getting caught to their tricks and should be more aware.
Viagogo, dont refer me to your customer service - it does not exist! I need a direct line and physical address.
Viagogo wont transfer my money to my paypal account. Multiple requests made
The company needs to be legally persecuted!
This company charged me $348.00 for unrestricted views and I received $25.00 tickets for standing room. What a scam! Plus they make you believe the concert is going to sell out immediately and it never does. More sadly if you try to dispute the charge with your bank or credit card company you will lose. The vendor talks a slick game and unfortunately it is the consumer who loses. Shame!
I clicked on what I thought was a link to take me to the actual ticket sales of an event, didn't think anything of it and then checked out and realised after I had been charged $71.40 per ticket as a "booking fee" complete and utter rip off and I am absolutely disgusted that this is allowed to happen. So where I should have paid $400 for tickets I have now paid $700 for tickets thinking that was my only option. I am so disappointed in myself for not being smarter, but this should be shut down.
I wish to God I'd read these reviews before I paid out for tickets to a Yankees game in New York.
It bought 2 tickets for my partner as the game was on his birthday.
Repeatedly lied to and mugged off.
How and why are these scumbags getting away with still being in business?
I'm going to contact Watchdog - if they get enough complaints about the same company they will look into it.
I urge everyone NOT to buy from this company and for the rest of us to contact Watchdog.
Bought some ticket from viagogo for what i thought was not a bad price
Number of Tickets: 2
Price per Ticket: £47.92
Total Ticket Cost: £95.84
Booking Fee: £26.61
Delivery Fee: £7.19
VAT: £5.32
Adjustment: -£0.00
Total Charge: £134.96
Dropped through the letter box yesterday and the tickets only cost £20 each hows that work
OK, what a fool am I... Bought tickets for our wedding anniversary for Cirque du Soleil. Apparently, only a few tickets were left, so I felt no option but to pay the horrendous price, as it was our anniversary. I received the tickets via email, printed them out, and they are only worth $100 per ticket. So I just over paid $600. No news from viagogo if I will ever retrieve my money. What wankers.
This is a borderline "day light robbery" site. Here you will find all possible (and latest) digital tricks to deprive you from your money. From reselling price going to 200%-400% of original price, to various dubious fees that only optimizing revenue of this pirate site. Customer service is only "smoke screening" these "digital gangsters", targeting older (but also naive younger) customers. Disgusting business model - and shame this is allowed
Overview
Viagogo has a rating of 1.7 stars from 1,904 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Viagogo most frequently mention customer service, face value and credit card. Viagogo ranks 349th among Tickets sites.
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- San Francisco, CA, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members