Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
Absolutely do not sell your tickets through them!
We made the mistake of selling concert tickets through them over A MONTH AGO and have yet to recieve a single dime from it. First it was bc they give the buyer time to say if the tickets were authentic, then FOUR days after the concert took place they said the money was sent and it can take seven business days to get it. Now it's been weeks since this concert and we have heard nothing they have no customer service line so all you can do is email. They owe me $2600 and there is nothing I can do but hope it actually shows up! Do not make the same mistake I did! Use a well-known site like stubhub and dont get $#*!ed over.
COMPLETE RIP OFF I was charged over $250 for tickets that are worth $107.95. For EACH TICKET there was a BOOKING FEE of over $50. I only noticed that after putting the credit card details in, they have those fees in very fine print, perfectly designed to be overlooked.
Not only did they tack on over $100 AFTER I confirmed my tickets but then they cancelled my tickets and charged me! I have yet to be refunded my money.
I have purchased 2 tickets for a reasonable price and were told AFTER I confirmed the payment that they added a lot of additional cost for shipping, handling, taxes etc. which I did not agree to pay. Contacted them twice, tried to cancel my order but they refused with silly arguments. I AM DISAPPOINTED and feel ripped off! I recommend to book somewhere else where they don´t completely ignore customers satisfaction!
I was looking for Blink 182 tickets for London in June. Found them at a good rate (initially said from £52.78). When pressing continue the price raised up to £69.97 which I thought OK it is not too bad. Then on the next step I did the checkout and suddenly it appears on the screen that I paid £204! I did it with my phone and the webpage never said the amount has gone this high... Tried to cancel the payment but they didn't allow it. The only solution they offered was o re-sell them... Very disappointed
Why are you such a rip off and over charging your customers, how can you live with yourselves knowing that you are ripping innocent people off with the prices and then the over charging of shipping (which is in email form, so what did you ship!) No-one should ever use this site for tickets its crap
DONT USE THIS PLATFORM TO BOOK TOCKETS FOR AAAAAAAANYTHING! Overcharged, underdelivered, hard to contact, no response to questions. I apparently bought the last 2 seats in a sitting section only to have 2 general admission - STANDING - tickets sent to me. I paid 3x the price on the ticket!
Bought 3 tickets for afl game. Was send concession tickets but paid full price. Tickets where scanned already. I was ripped off and will file a complaint with the police of theft. Cancelled my credit card as well and advise everybody who used these conman services to do the same
Ordered tickets through a Facebook page link to their website. Their service was overpriced - double the regular ticket office. Tickets were readily available at the regular table cost office. I, not knowing otherwise ordered tickets through Viagogo and paid double their worth. The website falsley advertised the tickets as being so close to sold out where this was a complete lie. Do not use this service. I have a bitter taste in my mouth a week after the event.
Quite happy to sell you very over priced tickets but won't help when things go wrong. Do not use them. All they do is acquire tickets from individuals and re sell them at a Hugh markup. We're quite happy not to help and just send a condescending email not even apologising
If you want tp pay quadruple the price of your ticket and still not get what you wanted then Viagogo is for you.
Paid $130 for restricted view $35 tickets to an AFL game. Will certainly spread the word about this unethical corrupt and dodgy company. What a rip!
If I go in negatives I would, This site is $#*!ed scammed me $400 if I could call anyone a $#*! it would be this stupid $#*!ing website, with there $#*!ing "10 people are viewing this" or "hurry these are the last tickets available at this price" go $#*! your self $#*! with the amount I paid I should be able to $#*! bliss
I paid $151 for tickets to an AFL game.
Upon printing the tickets I found that they were Concession/Child tickets worth $22 each.
Viagogo "Help Centre" is only contactable by email and they were not interested in helping me.
Their site is designed to hurry you along the purchasing process with a bombardment of messages coming up, telling you how many people are looking at the tickets and how many tickets are left etc.
I believe that they are unethical, devious, untruthful rip off merchants.
Do not use this company
Yes, I have purchased tix to a concert that got cancelled. This was on 4/13. When I spoke to one of the viagogo reps the following day, he assured me I would receive the money back within next 5 business days. 15 days later, no reimbursement. And no way to contact anyone: their phone service only helps customers whose concert is within 72 hours of the call and no one is responding to my email. What is going on?
Fake tickets lost money no event $#*!ers
Website is fake tickets were alteady scanned before me, So They sell more tickets with the same Seats
I got scammed of approx $640 for Ariana Grande Melbourne tickets! Based on other reviews that I've read around the internet the tickets I purchased MAY NOT even be VALID so they might not get me in on the day of the concert! They have a no refund policy and they do not tell you the total amount you are paying until AFTER they take your credit card details. I've been in tears all damn day and trying to get them to reply to my emails and inquiries but they have not been at all! I'm beyond angry and sick. I WANT MY MONEY BACK! DO NOT BUY TICKETS FROM VIAGOGO EVER
DO NOT FALL FOR THE ALERT MESSAGES! They are all false! I just got completely ripped off for Ariana Grande tickets. $400! I am horrified that this website has not been shut down this should be illegal. So angry and disgusted.
Been waiting for a payment for the tickets i've sold for over two months.
A month ago i've got a replay that the money was sent but they won't provide the SWIFT code for it.
They had me enter my bank credentials again and haven't heard from them since.
They sure know how to keep customers happy.
THEY ARE CRIMINALS
NEVER USE THEM
THEY WILL RIP YOU OFF
ARE UNABLE TO CONTACT... THEN WHEN YOU DO GET THEM THEY ARE CLUELESS AND VETY UNHELPFUL
THEY SHOULD BE BANNED FROM SELLING ANYTHING
SADLY I HAVE TO GIVE THEM ONE STAR... THEY DON'T DESERVE IT
We purchased tickets from them Ed Sheeran and the sent us a letter 3 days before the show, that they can't not now provide them. Do not use avoid this company
From the business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members