ViagogoReviews 1,914

I feel absolutely outraged, I bought 2 tickets for my daughter, 'Ariana Grande 'concert and paid £90 each ticket... but, when I got the tickets the price is printed on them and the tickets cost £42.75 each! They cost me more than double of the original amount! What a rip off! Why don't they tell people upfront?! We then are free to make our decision, but I cannot accept rip deception like this! I expect to pay some fees but not that much!
I will never buy from viagogo again and will certainly not recommend to anyone. So, be careful before you go ahead with your purchase!

AVOID! I tried to sell a ticket to a show today. It appeared as though I had successfully listed the ticket but I received no e-mail confirmation and when I look at sales and listings for my account, both are blank. SO I tried to list again... same thing happened. The second time though, I took a screen print of the page that said my listing was successfull and whihc gave me a listing ID. If I hadn't done that, I'd have no record as I still have no e-mail from Viagogo and my sales and listings are still blank. I therefore wanted to contact them to see if the listing had been successful and to check if I had now accidentally listed the same ticket twice. I couldn't find a number of their site. I tried various number I found online. Most didn't work at all. One had an automated service and it asks you to enter the listing ID (lucky I took the screen print). I entered this and the automated service said they could not speak to me abou this by phone and that I should contact them by e-mail via their website. I've tried to use the Help Centre to contact them. I follow the steps that should lead me to being able to contact them but wierdly it just ends up at a password reset page. It seems as thought they have made it deliberately impossible to contact them. Please save yourself a tonne of hassle and do not buy or sell via this site. Total nighmare!

After realising the administration fee (£50) I cancelled the page even though i didnt finally submit the transaction, i recieved an email to say i have purchased the tickets. With no option to refund I decided to resell them on said ticketing site.

Initially it states no charge for selling tickets on the website but then when I did reupload the ticket there was a small percentage deducted as well administration fee.
As I repeatedly freshed the website it was constantly changed its clever marketing tactics to get the customer to buy tickets ( i understand thats just a business tactic...)
But i have lost complete faith in this website
Very disappointed this has happened as I have essentially paid £170 just to visit a site - fingers crossed ill be able to sell the ticket! Lesson learnt, read the reviews beforehand!

Got tickets through their site for a Metallica concert in East Rutherford, New Jersey. It was through a seller on the site, a third-party I guess you would say. Everything seemed fine until literally the moment I was there to get my tickets scanned to enter the stadium. They got scanned and I was told the tickets were "void". I went to the box office to ask what was going on and was told whoever bought the tickets (who sold them to me) their card was fradulent and the transaction cancelled. I called up Viagogo to tell them what happened and they said this happens sometimes. I now have to provide *them* documentation from the box office stating what happened in order to get a refund. Yeah! Because supposedly some a-hole decided to rip me off (and who knows if that's even the case, but why this website even allowed such a creep on to their site to sell says a lot), now *I* have to prove that I was ripped off? It's clear as day that when the tickets are scanned they come up as "void", that's all that needs to be said! But no, for this site that's not good enough. Now I have to call my credit card company that I used to buy these fake-$#*! tickets so I can dispute/cancel this transaction and get my money back from this site. Never again.