Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
I can't believe these scammers are still operating? Been burnt badly by them & learnt my lesson... DO NOT USE these scammers!. They need to shut them down immediately... Fake Site!
Why aren't there ZERO stars for these crooks?
TOTAL SCAM, we purchased Brittany Spears tickets the day it went on sale. I'm partially to blame since I didnt check how much the original tickets were the cost 250USD each face value, I ended up paying 400USD through VIAGOGO because I trusted google and top AD, well I guess they got what they paid for and got a sucker to pay an absurd service fee. Well I'm here to tell the world not to purchase tickets through this website. I could have gone to any regular distributor or ticket counter, but thought I could trust a website to deliver them to my house for a reasonable fee. I don't mind the service charge or any I have never been cheap about it, but 150USD to deliver tickets to my house is insane DONT USE VIAGOGO, VIAGOGO IS A NOT A GOOD APP, VIAGOOGO charges way too much, VIAGOGO is not recommended. Please try other services or vehicles to purchase your concert tickets before you pay more at VIAGOGO
I will never ever buy tickets from Viagogo again. Don't use them. I was so keen to buy 4 tickets for Paul Heaton & Jacqui Abbott in Hull on 3rd June 2017, I clicked on the first Google link, and didn't do my research. Total price £251.70 Ticket value total (issued by Ticketmaster BTW... I should have gone direct) = £114
I don't even want to give them 1 star they don't deserve it.
Come on google take them off your advertisements...
HOW ON EARTH DOES THIS COMPANY EXIST, BOUGHT ONE TICKET TO FOOTBALL IN ADELAIDE AUSTRALIA, PAID $94.00, GOT TO VENUE AND TICKET WAS WORHTLESS, HAD TO COME HOME, DISGUSTING, THIS COMPANT SHOULD BE REMOVED FROM THE INTERNET
I just bought tickets from Viagogo for the USA vs Mexico game on June 11 and I was wondering how many days before the event do the tickets arrive via the fedex international secure courier mail? I'm leaving with my dad to mexico city June 9 and am scared if the tickets will arrive in time.
They took $400 and didn't send tickets, they're a rip off. Don't use them. They're terrible to communicate with, literally no way of getting in touch.
Searched for 2 tickets and stated a total of 126, until at final payment the receipt only states there and then it was 126 EACH. Also a 80 booking fee was added! No canellations allowed, absolute joke.
Contact
*******6080 in UK you can contact only 3 days of event.
Call center will go to Geneva You will wait about 10-30 min.
Support people are just kids with rude French, American Spanish, Portogese accent.
Open 9-19 Swiss time
They love to hung up calls and solve nothing.
Dont use them never ever.
They take my money and tried to put me in a strange meeting point at only 2 hours of event to make sure Im not able contact them even over the phone. (When event date past, they is no way to contact them at all)
As soon as I point that those seats are not available at the venue, they try to offer me much cheaper seats.
Since I refuse it, It was so hard to contact them by call or mail and also every person I talked to said something different.
I sent emails various in languages and got only reply by English.
It was just before 2 days in concert, they suddenly wanted refund what i paid only with no compansentions.
What they say was "why dont you buy new tickets from our site" no apology at all.
I paid already 800 pound plus and not will spend a penny to them.
I was also told "we send you this by emails" and never recieved and I had to ask to send it again over the phone.
Baisiclly, if I dont realize it was fake tickets they try to sell to me, they ttook my money and i could be tears at strange meeting point.
NEVER spend any money to them. You will lose and you may not get refund.
I got refund today but not full amount.
There is no way to contact them anymore.
I will report to my bank, police http://www.actionfraud.police.uk/contact-us, Trading standard..
Sold few tickets through them which I got from the official Barcelona website which are 100% real. After all tickets have been sold they blocked my account and now responding that it has been deactivated dues some security criteria.
My dad bought 2 x adele tickets for the 29th june and has not received them yet people we know who have tickets for the same night have received there's and now after reading the reviews for Viagogo im worried he has been scammed?
They should be ashamed, I was in two minds as to whether I could pay the £76 for 2 Russell Brand tickets, but decided to go for it, as I'm a massive fan. I made the payment, after it stated that was the full amount, only to see they took out £117 - what a disgrace, I don't have that money to spare, & looking at the other reviews, I'm certainly not getting my money back. THIEVES
Recently I bought tickets for Bruno Mars concert. The price for two tickets was supposed to be around 140 euro, however in the end, after I provided my credit card details, it turned out, that the total price is around 200 euro because of commissions / booking fees / DHL delivery and other crap that they put on top of the original price.
And of course no refund, because (quoting their customer support specialists) "It is clearly visible throughout the purchase process".
What is clearly visible for me is that this service bullsh*ts people and should be sued for doing such 'legitimate' manipulations.
I HAVE PURCHAESD TWO TICKETS FOR ROBBIE WILLIAMS IN COVENTRY PRICE ON TICKET INC BOOKING FEE £82.50 THEY HAVE TAKEN £328.55 FROM MY BANK THEY WILL NOT REFUND
THIS COMPANY USE SCARE TACTICS TO RUSH YOU INTO BUYING TICKETS. THEY TELL YOU, YOU ARE IN A QUE WITH LIMITED TICKETS AVAILABLE SELLING OUT FAST. I PURCHASED 2 ROD STEWART TICKETS WITH POSTAGE AND ADMINISTRATION FEES ADDED ON WHEN IT WAS TOO LATE FOR ME TO CANCEL THEY ALREADY HAD MY CARD DETAILS IV PAID £336 FOR 2 TICKETS THEY ARRIVED TODAY TICKET MASTER TICKETS CLEARLY STATING £62 EACH IV CHECKED EVERYDAY SINCE BOOKING IN MARCH AND SUPRISE SUPRISE TICKETS ARE STILL AVAILABLE ON VIAGOGO WEBSITE. THE ONLY REASON I USED VIAGOGO WAS THAT IT WAS THE FIRST SITE TO COME UP ON GOOGLE. THEY ARE A TOTAL RIP OFF AND SHOULD BE AVOIDED LIKE THE PLAUGE! I HAVE RATED THEM 1 STAR BECAUSE I WAS UNABLE TO REVIEW THEM WITHOUT A STAR RATING.
Paid £275 for £75 ticket. Its such a con, I'd like to stop someone else making the same mistake. Tried contacting them but not response
I googled tickets for Ed Sheeran and viagogo came up first so I joined and went to purchase my tickets for the presale. The tickets were about a hundred dollars more expensive than usual but I went ahead as I was very keen to see Ed and the first 3 shows were sold out within an hour. When I went to finally purchase my tickets using my credit card additional charges were added so that the entire price was $638.98!
I was also not able to see where my seats were and I wouldn't receive my tickets till shortly before the concert which is 10 months away. I felt like I had been conned.
My daughter purchased Gov Ball tickets on May 13th for this coming Friday June 2, only to receive email yesterday Monday May 29, that order has been cancelled. CC purchase went through immediately! Waiting for refund. Had to pay almost double to get a new ticket! AWful!
Can someone from viagogo please contact me. I have purchased tickets but I am not sure if this company really exists. It has taken my money immediately but promises tickets that may never arrive. There is absolutely no way of contacting them.
I bought 2 tickets for festival in Paris, when I received tickets it shows me concession child, I am looking for a answer does this tickets is for child or for adult, because I bought adult tickets
From the business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members