ViagogoReviews 1,914

If this was a payday lender or financial organisation, it would be shut down.

We looked to sell several ICC tickets using viagogo. They provided all the UPS tracking details, gave us control over the tickets we were selling on a decent www site etc. Etc. We sent the tickets off in plenty of time. Then the drama started.

The listing appeared on the site and you control the prices. However a few days before the event viagogo start changing our details, our tickets were removed and given to someone else, someone else's tickets given to us etc. Etc. Shambles.

In the end our silver tickets were removed and replaced 1 gold a 3 bronze. We didn't even have these to sell. Then, these tickets sold. Whoever bought these tickets, it wasn't from us.

After several calls, emails etc etc. We had no choice but to cancel our original tickets that had been removed. I have never ever witnessed anything like this in my life.

I can fully understand how people are receiving tickets that are void. The entire viagogo process/model is broken.

Trading standards have been contacted.

Do not BUY and do not SELL.

Placed and order. They added an exorbitant servicing fee, which was not disclosed earlier. Further, they charged my account even though they were not supposed to until the tickets were purchased. Finally, no response from them, and I am going to suffer huge losses for purchasing the tickets. This site looks like a fraudulent one, and if I do not receive my refund asap, I will commence complaints with the federal trade commission in the US, and then followed by other countries.

Tickets not as described. Paid £588 for 2 X gold circle early entry tickets for Depeche Mode London. Have it confirmed in writing (in a email) that the tickets I bought were gold circle. When tickets arrived they only said gold circle not early entry. Contacted Viagogo again by telephone within 72hrs before the concert (the call is disconnected if you try earlier than this) and was reassured these were the correct early entry tickets. Well of course they weren't early entry at all just as I feared which was confirmed at the venue. I have requested a refund, but so far Viagogo have failed to respond. I have had emails from them since advertising more tickets for sale and a £50 voucher to spend with them, but nothing relating to my complaint or regarding the refund request. If you look on the facebook page Victims of Viagogo you'll see just how bad Viagogo are.

Bought my ticket a month in advance of the concert. Spent above and beyond as Paramore are my all time favourite band. I was having some issues with getting the ticket and managed to email (got a vague and useless reply), as none of their phone numbers I found after ridiculous digging actually connected.
A week before the event I emailed again and got an automated reply that it was not getting through to their servers. Checked my account and it said they were having issues with my order. Sent another email, no reply. Checked my account two days before the event. Order cancelled with no call or email to notify me about this.
Terrible service, little to no customer support, hard to reach and uncommunicative staff if there even is any. 0/5 would not recommend at all.

Bought tickets to see Brooks/Spence fight. Paid over £60 per ticket, plus delivery fees of £25, plus booking fees, all came to just under £200. When tickets arrived, price was £45 per ticket. I contacted viagogo to complain I'd been charged over £100 on top of ticket price and received email basically telling me I couldn't have a refund (I wasn't asking for one)and telling me they could charge what ever they wanted and it was up to the individual whether they paid it or not. Which is true, however, the extras are not clearly marked and are hefty and excessive. On the night, we spoke with others sitting with us and discovered they'd paid £45 and no extras. What a rip off. I have just bought tickets to see Jonathan Pye in Feb 2018 and paid £22.50 per ticket. With a £2.50 booking fee per ticket. I checked with viagogo, just to see, and guess what, same pop ups urging you to be quick, only 16 tickets left (what rubbish) best price is £45 per ticket, and then you'll have booking fees, delivery fees etc. This site is just a con. Avoid like the plague. It's a real shake down to get as much money out of you as possible. Daylight robbery.

Purchased two tickets for Hans Zimmer which are noted on the order as £49.50 each plus service charge of £6.70 each total price for two should have been £112.40.

They have charged me £77.22 for each ticket, £43.87 booking fee, £5.95 handling fee & £8.77 VAT. Total price for two tickets now £213.03.

This is unforgivable and something should be done to stop this bunch of thieving racketeers.

Like so many others, I have had a terrible experience with Viagogo and would recommend anyone reading this review to avoid them at all costs. I was persuaded to use the company by the promise of a bargain ticket for the Download Festival, which I paid for just over 3 weeks before the event. Everything seemed fine at first... the transaction went through without a problem and I received a confirmation email advising me that my ticket would be available for download no later than 3 days before the event, but this turned out not to be true. 2 days before the event I still hadn't heard anything and decided to contact them to to find out what was going on. Unfortunately, this turned out to be easier said than done, as there are no contact details given on their website whatsoever (try and find them if you don't believe me).

In the end I gave up on the idea, hoping that I would hear from them the following day, which indeed, I did in the form of a second purchase confirmation identical to the first one, but with a new order number., No explanation was given, but I deduced that something had gone wrong with the original order, so they had sourced a replacement ticket. The ticket itself failed to materialize, however, and as the festival was less than 24 hours away, I realised I was going to have to speak to them no matter what. After wading through various forums on the internet and trying a number of different contact numbers, I managed to find one that worked. I was then subjected to about 25 minutes of grating hold music, before finally managing to speak to someone. To my relief, the ticket was then made available to me.

Except that when I arrived at the festival, I was told by the staff on the gate it was void because the original purchaser had obtained a refund. Cue another phone call to Viagogo and more of the terrible music. Then the real farce began... someone in the event box office kindly agreed to speak to Viagogo on my behalf and was given numbers for at least 5 other tickets, all of which were just as useless as the first one. I then demanded a refund and purchased a ticket at the box office, but it didn't end there.

The email I received confirming my money would be refunded stated that this could take up to 10 days. In the circumstances I felt this was completely unacceptable and phoned them up to have a little discussion about it (as well as to query why I had received another email on the final day of the festival advising me my tickets were ready for download). Their answer was that 10 days is how long a money transfer takes, which is strange, as the transfers I have made usually clear the same day. There are plenty more criticisms I can level at this pathetic excuse for a company, but it's late and I'm tired, so they can wait for another day. In the meantime, let me just reiterate that you use them at your peril.

I booked 2 tkts online. They asked for bank details & then tried to charge me £122.99 with the option asking "do you still want to order. Naturally I pressed the NO button. They still took my money & I then discovered there is no way to contact them. Citizens advice told me they have committed fraud. My bank has blocked the card but could not guarantee the transaction going ahead. The fraud squad said they will not get involved as I had already given my bank details! DO NOT BUY FROM THESE $#*!S!

Viagogo claimed the seats I was buying were "Close to the stage" - row 6 in fact! Turns out they were in the highest section in the very back row on the side... No seat could have been further from the stage. They also made no mention of the 180 EURO "service charge" on top of the ticket price until after they charged my credit card. As for the ticket price itself - it ended up being 10 times the face value of the ticket! Viagogo has perfectly combined their false and misleading selling statements with 'urgency marketing' to hook you in and then exploit you. Recommend to stay away!

в феврале оплатил свой электронный билет на концерт Rammstein. Сегодня 9 июня (два дня до концерта), а билетов до сих пор нет.
в тех поддержке отвечают раз в 3 дня. говорят, что всё ок, не переживайте, хотя на их сайте указано, что клиент получает свои билеты не позднее, чем за 3 дня до мероприятия.
в общем, до концерта осталось 2 дня, а билетов как не было, так и нет.
Так что советую вам лучше не тратить деньги на эту бездарную контору, которая не может выполнить свои обязательства.

Stay away from this company. When your tickets don't arrive they won't want to know or help. They say UPS have delivered them and that's that! Even though they didn't, and have no 'proof' of them being delivered to the listed address. Viagogo state their customer guarantee on their site, but it counts for nothing and tickets aren't replaced or refunded. Alot of money paid for concert tickets that we cannot now attend. They are in breach of all sorts and shouldn't be allowed to trade. Stay away people!