ViagogoReviews 1,914

I do not know where to start!
First, i was charged very expensive administrative fees which they did not mention while i was doing my booking. When i finalize my purchase i saw the extra charge.
Second on the confirmation they said ''your ticket will be delivered and someone will need to sign for your delivery'' for this service they charged me £9.95 plus VAT. By the end the send me a link to download the ticket and print it myself.
Third and the most serious, I booked my ticket in January 2017 for a concert in July 2017 -U2 London. Now three days before the concert they notify me that the seller is unable to provide the ticket and they are offering a replacement in a different category offering a refund of £70.
They have ruined the experience and no money can make it up!
PS: I hope to get the refund as i am not sure anymore... will see :(( ((((
Please guys NEVER NEVER USE IT! I should have look for reviews first

The ticket price was showing £58 in the middle of the purchase when I saw it is charging finally £85.35 I didn't go through and canceled the purchase, then survey form popped up to ask why cancelling then I have completed the option ticket price is different to purchase price. Later I found in the bank statement it has taken £85.35 which they charged in euro 96.09. If same thing happens to you call your bank to dispute the transaction and report against the website.

My daughter bought tickets for a soccer game in Barcelona Spain. When she got there the tickets were bogus. It was impossible to reach anyone at Viagogo either by email or phone either in Spain or the US to handle the problem. When we tried to deny the charge on my credit card, my bank came back weeks later saying that the company wanted documentation that was impossible to provide weeks after the fact (i. E. documentation from a second merchant that the tickets were fake). Terrible, fraudulent company with non-existent customer service. Don't buy tickets from them!

I ordered tickets Sunday night. Realised if I put wrong address on Monday morning. Tried to amend and did everything site told me but it wouldn't update. There is no number to call easily. When you do call they say you can't speak to anyone until 72 hours before performance. So emailed to say couldn't change address... they say they'll get back within 24 hours. Then got mail to say tickets sent. And a then a response to my initial email to them saying they'd been sent unfortunately and couldn't Anne's adddress and I'd not get refund as they weren't obliged to do so. Finally got through to someone who sounded half asleep and he said well we've done what we said and sent tickets and it's basically your problem. Tickets were for Ollie murs concert for sons birthday. So lost £177 and didn't get tickets and nothing I could do! I'll. Ever ever use them and hope no one else does.

I am so upset right now! Please do yourself a favor and stay away from these frauds. They display false advertising and make it seem like you are paying extra for better concert seats, all while putting a sense of urgency to purchase the tickets because they are 'almost sold out'. When in reality, the venue is no where near sold out and the tickets you are buying are simply general admission, with absolutely no special seating! I really wish I had of completed some research, because this is one of the largest schemes I've ever been a part of. I consider myself very smart and in tune with my spirit of discernment, but do not be fooled by these foreign BS schemers. I have been on the phone with credit card company and everything because I refused to pay for this raggedy piece of paper they consider a 'souvenir'. I literally had to wait several days for my special fedex delivered concert 'tickets', only to receive a plain black and white generic copy paper that has the ticket price clearly typed on it at just $50.00 when they sold it for a whopping $122 a piece?!?! I was under the pretense that they were sold out and the seating was better and they listed it as being 'unchallenged amazing view', bull$hit it's just general admission! Are you kidding me right now! Save your time trying to fight for your money back, I argued with the pretend customer service reps at viagogo btw which is out of the country in Switzerland some where, and they very slickly covered.

STAY AWAY FROM THESE FRAUDS, I GOT SCREWED BIG TIME! NOTHING YOU CAN DO ABOUT IT EITHER, LIFE LESSONS I GUESS!

This set of robbing scum bags dont deserve any stars and should not be allowed to trade.
I paid £360 for 2 Celine Dion tickets including registered security post. They arrived this week via the normal mail and the price on the tickets are £45 each so £90 for 2.
That means they have made £270 for not a lot! I even made the booking on line myself but was charged a £60 booking fee.
Come on that is just ridiculous and greedy. I understand that people need to make a living but I am disgusted with this ridiculous mark up and will never use them again.
Been well and truly had over.

They pressure you and make you feel very uncomfortable by ticking off the time during the whole process of choosing seats and payment. And it's not even the right price. They propose more than original price, sometimes double and triple, and will tell you that delivery of tickets are free until you have to type in your card number for 8 euros' worth of delivery + tax of 25% the tickets hahaha
So briefly saying, instead of buying two tickets that cost 35.20 euros each, you'll pay 252 euros in total:)
I wonder why it still stands. Total thieves.