ViagogoReviews 1,915

This site gets 1 star from me only because they cannot get 0. If I were to say their customer service is awful I would be lying, because there is no customer service. When asked if the tickets that were intently purchased could be replaced with other tickets that were (in their opinion) an "upgrade," and I went to inquire, I was told that they were already in the mail and my account was charged. Literally impossible to get somebody on the phone, and email was entirely useless, as the individuals with whom I spoke avoided answering my questions altogether. Awful experience, awful company, awful fees and manipulation. Stay away.

I bought tickets on May 17th for a November 17th concert to see Elton John for my wife and Is 25th wedding Anniversary. They took the money from my account on May 19th. My money has been tied up for six months. I recently received an email from Viagogo saying the seller has not come through with our tickets but they were trying to find new tickets. Received another email saying they didnt think they were going to be able to get us tickets. The concert is a week a way I have had hotels book since May that I can not get any refund on now because it was a special through Hilton. You can never speak to a human. They never get back to you within the 24 hours like they say they will. We are just so frustrated and hurt with the whole situation. I called my bank to see if there was anything they could do to get our money back because when you press the button on their site to get a refund it doesnt work. The bank is working on it for us. I dont have very much hope for it though $400 down the drain. Never go through this company theyre terrible.

They basically stole my money! I didn't get what i paid for. I paid for golden tickets and 2 weeks before the concert they told me they can only get me general tickets (because it's no longer available?!). This was so unfair and the customer service was horrible (only emails no phone, no prompt responses too). Even their replies were just some copy paste text that they kept repeating. I had to accept the general tickets (while i paid more for golden) or else i won't be able to attend the concert! They ruined my excitement for this concert, i'm never dealing with you again viagogo and im telling all my friends not to!

DO NOT USE THIS SITE. I recently bought tickets for the Paris Masters tennis tournament through Viagogo. Never again, for many reasons:
1 Misleading banner in Google results page suggesting Viagogo is the official seller of tickets for the event: IT ISN'T.
2. I was charged 4-5 times face value of ticket even though stadium half empty.
3. Misleading charging process - they quote face value of tickets but don't disclose total cost.
4. Appalling customer service. Lack of responsiveness to emails, inability to contact by phone. I wasn't even sure I'd get into the event after travelling from Scotland to Paris.

After agreeing to purchase Ed Sheeran Dubai show tickets at a sizable markup, the final step shows the ticket processing fee which was equivalent to 110% the actual tickets, and chargeable per ticket. So in order to complete my transaction, I'm paying quadruple the ticket value + more which is effectively five times the standing room price. And in the end, it's a legal ticket issued by PDF. I believe that the con is between the promoter and viagogo, who have a massive stock of unsold tickets reserved for auction and to generate profit.

ViaGoGo looks like an official ticket seller, they say for themselves they are a markeplace offering infrastructure to individual sellers.
The truth is they sell you a ticket for one price, when you pay they add to the offered price (which is higher than by official vendor) + VAT + some irational costs and they go to official vendor and buy a ticket for you under a different name.
So actually they are a blackmarket ticket resseller who is hidding behind imaginary sellers.
MY STRONG ADVISE IS TO AVOID THEM!

The site does not make it clear that the face value price is also shown - I was charged 450 pounds more than the tickets are actually worth - with a limited time period to actually buy the tickets you are under pressure and feel obliged to buy the tickets before they run out. My response was that on a Mobile device it is not as clear that there is a blue button for more information which states that the face value is a lot cheaper. When re-enlisting they take most of the money themselves as a sellers fee so youre in a lose lose situation. You also need to have proof of purchase but can only do this on a non-mobile device, which I do not have! When asked if there was anything I could do as I purchased from their website and they had my details of purchase they said no sorry this isnt what you want to hear! I am no longer going to the event and have wasted 600 pounds

I was fortunate enough to be checking 2 sites at the same time to realise this was quite simply a scam. What you initially see is something looking close to the right price, until you start clicking through and the fees get piled on top.
ViaGoGo tickets were 60% more than I paid for tickets from the official vendor including all fees. Furthermore, I got the last 2 tickets from the official vendor for the tier I was looking for, and there was no premium as tickets became more scarce.