ViagogoReviews 1,915

Stay well clear! Their Customer Service is pure bull$#*!. They sent me an authentic Ticketmaster ticket for Robert Plant in Perth Scotland. Charged three times the ticket price. I wanted to sell it on. They recommended I should opt for an e-ticket, which would reach a buyer right up to the day of the concert. There were no instructions about how to upload the e-tickets to the buyer. I cut and pasted on the ticket details, uploaded and Viagogo then said the buyer would not accept as an e-ticket and I should copy the original and send it before the concert date, which I did. I then recalled that this contemptible company saying on their $#*!e site that this was unacceptable. Of course! How could I be so stupid? What venue is going to accept a photocopy? Hook line and sinker. Nearly decided to go to the concert after all. Then petrol costs and an overnight stay persuaded me to cut my losses. I am a pensioner. £150 already lost! These are a bunch of crooks. Search engines should cut this arsehole company out. Bastards!

Viagogo have scammed me after I told them not to process a transactions. They refuse to refund, even after legal uk 14 day cooling off period for anything purchased online and have extorted and extracted the money directly from my account in a foreign currency. They are a scam company and need to be stopped. Seeking legal advice. #scam #scammers #fraud #extortion #police #ilegal #scalpers #fake #fakes #charlatan #fakes #peterkay #adele #raid #notax #paradisepapers

Wow. I have just read the reviews below and they seem to mirror my story. Cant believe them. I would have sworn I was paying $400 for four tickets to Lorde but when the fee was processed they ended up charging $630 for the four tickets. I rang them and they refused to do anything about it - no refunds, no compensation whatsoever. Do not fall into this trap! If you are sensible enough to be here checking them out then you will no doubt be sensible enough to not purchase.

Viagogo is a scam. Be aware and stay away from them. I got offered some nice tickets for like USD$200 and then I got charged without notice more than USD$600 for the tickets that turned out to be on a total different location than expected. They refused to refund the money and then just ignored further requests. I'm starting a charback process to get my money back. I found out about the scam they are after I started searching them on google. Be aware. Stay away from this website. Government seems to be unable to do anything against them. Just google them and you'll see the piece of rubish these viagogo people really are.

The worst experience ever. Completly unuseful customer service. Our concert has been postponed, and we weren't even notified about it. We were literally flying to Barcelona for the concert and they are not willing to give u refund of 213 how much we paid tickets!
Due to lack of their customer service and not being flexible to the customers at all I supposed to go again to Barcelona, get new flights, take more holidays at work, because of them not be able to give the refund.
Should be ashamed to run a service and not be able to satisfy your customers!

Viagogo ~ or 'Yourcashgogo' as I like to call it, charges over 200% markup when you buy tickets form them. It's a complete rip off by a company that buys all the tickets available via a computer algorithm so up public don't get the chance and then they rip us off.
I've been trying to sell tickets bought through them and there has been problems, and guess what? I can't get through to them to find out how to fix the problem.
AVOID THIS LOT LIKE THE PLAGUE.

I purchased tickets for a concert I really wanted to go with my daughter. This is the first and last time I would use ever this site. When I got the tickets the mark was 100% above the actual face value of the ticket. I have purchased tickets before on line and have paid an additional costs for booking fees etc but never twice the price. They should be charged with fraud as the say ticket might cost a bit more but this is daylight robbery. If I could give them zero stars that's what they would get.

I paid over £600 for 3 rugby tickets for my husband and two young sons to see England Australia play at Twickenham on Nov 18th. I got an email at the time. - Congratulations, you are off to Twickenham! I bough the tickets in June as a Fathers Day gift and the boys have been talking about it nonstop since, planning our weekend in London. I checked the viagogo site last night as I was worried tickets hadnt arrived and saw order confirmed, tickets to arrive within 3 days of event. However this afternoon, I got an email saying I was being sent a refund as unavailable to secure tickets. No number to call, just cancelled, two days before the event that they had been looking forward to for almost six months...