ViagogoReviews 1,914

What an awful awful company!

Not only do they allow tickets to be sold at an unreasonably high price, they also charge almost 60 euros more, just for their own profit! I've also read some horror stories where they have unreasonably charged people even 1000 euros just before they got their tickets!

Other than the RIDICULOUSLY high charges, they, as a company are very unhelpful and downright rude! Trying to get ahold of customer service is a never-ending nightmare!

Their "how to contact us" page only leads the costumes to a vicious cycle of the same pages! It's such a joke! No online customer service chat to be found (as literally, every other site has!) and not an email in sight! Supposedly, you can find your question in their FAQ, and if you answer "no, contact us." when the "was this helpful?" message pops up, you will be immediately connected to a person who can help you. What a load of crap! The "no, contact us" option is NOT available, and the worst of all? If you also select the "this was not helpful" option during this part, you will be taken to ANOTHER pointless page, where you can select the reason behind your answer. One of the options is: (get this) I can log in, but there is no "No, contact us" option available. And when you click on it... it takes you to a page... that says... THANKS FOR YOUR INPUT! They don't even offer you online service after you've told them TWICE you cant find it! What a joke! Even though I couldn't find their e-mail address, I figured it would be of no use, as another customer suggested they sent TEN emails, none of which were answered! Their Facebook page is also a joke, it's been inactive since actual 2014.

All in all, this site is charging too much money and has terrible, and I mean absolutely HORRIBLE customer service! Would NOT recommend under ANY circumstances!

I tell you how it goes:

1) You start checking the tickets - the site is urging you by showing how many other customers are searching for the same tickets. The same "urge"-factor is on all the time

2) They show the ticket prices (which are higher than elsewhere) BUT NOT what are their charges

3) Once you have made the payment they show the actual sum they are charging which includes A LOT of their "charges"

4) They inform you that you can resell your tickets w/o charges. I tried that but they informed that they will charge 40 euros so out of my 410 asking price they would have returned me 370 or so.

5) I received an email stating that your tickets will be delivered a minimum of 3 days prior the concert

6) I emailed them - of course it was bloody difficult to find the email address - and complained them and their only comment was that the 40 resell charge is because they are advertising to 15 million users...

7) Roughly 5 minutes after my complain email I RECEIVED the tickets which means that they wanted to close the deal as they have delivered what was promised

8) Unfortunately my bank couldn't cancel the payment

DEFINITELY STAY AWAY FROM VIAGOGO. IF NOT CRIMINAL BUT BLOODY CLOSE TO IT!

I purchased 2 tickets for the Weekend concert in Miami Florida.the tickets I purchased from their web page was floor row 3 seats 9 to 10. When I received my tickets today it said floor row 7. The tickets I purchased cost 900. The tickets I got only cost 400. I called them up and they said that they r a resale site. I said I understand that however you cannot send me something I did not purchase. This is false advertising and illegal. PLEASE STAY AWAY FROM THIS WEB SITE ITS A FAKE AND A BIG SCAM!

BEWARE, do not ever PURCHASE from VIAGOGO
If you have purchased tickets from any concert, via viagogo. Ring your bank ASAP
After you purchase tickets / you get ripped off /as u are unaware of inflated hidden costs, which they neglect to tell you. I went thru ticketek and it comes up with what I
Thought was the correct website and i was looking for. Scam Scam Scam
Get your Bank to dispute the transaction, they then have to prove to the bank that the tickets you purchased are legit etc, and hopefully explain all the extra $$$$ they take from u.
Be AWARE VIAGOGO, is a scam. Look them up in consumer protection!
I have never purchased tickets via internet, typed in ticketek / pink tickets and it comes up, as I have never done on line purhcase I got caught, hook line and sinker, I will never do this again and all persons should be ware! I hope they get shut down
Bank has things in place to protect the comsumers, so if you have been scammed ring your BAnk. DISPUTE IT, either way ** u get legit tickets, or your money back
I found it funny that PINK sold out within minutes and I got 5 tickets? In a section that was sold out? Yes I feel stupid and Perth Arena has said that this company Viagogo is not affiliated with them at all.

I got 2 pink tickets today. They added $110 each to the advertised ticket price. I found their t&C's https://www.viagogo.com/au/Help/Buyer/11
So you don't know this when you feel rushed to buy Tix but they add taxes delivery and all sorts of hidden fees. Read the t&C's it may help you get $$ back because if you're refused entry the seller does not get paid. Get proof you were denied entry ( hopefully venue would verify) and report to viagogo within 14 days otherwise their buyer guarantee void. Consumer affairs reckon that tickets are still too new to be fake so don't think I'll be turned away but won't count on it. Order summary does not have seat numbers which worries me. I'll ring venue Monday. Still angry over inflated prices though. It's just not worth it

I want my money back
4x Pink Tickets@ $336 ended up costing me $1771. 09 with hidden charges I didn't see.
I feel tricked into purchasing Pink tickets through a website that I thought was ticketek. Scammers are scum. How can they continue to rip off people?
After reading all the negative comments from other angry and dissatisfied victims I realise I will either get no tickets for my money or will be declined at the venue by having invalid tickets. I have been to my bank and the fraud squad is dealing with this now. I hope others will do the same so we can put an end to these scammers.

Just like what everyone's saying. Ticket price is complete rip off. I let it slide though. But yesterday, I received an e-mail from them saying that Ed Sheeran's concert in Hong Kong on November 5 was postponed WITH a disclaimer stating that I cannot refund my tickets as the concert was only postponed and not cancelled. I want to get a full refund of my ticket because it will be impossible for me to fly back to Hong Kong for the new concert dates. The thing is, there is no way to properly contact their customer service! It's so impossible to exchange e-mail with them when needed. CUSTOMER SERVICE SUCKS! Another option I saw on their website is to resell my tickets, but I learned that they charge you with selling fee. HOW IS THAT FAIR? You get your ticket overpriced, you can't refund, you can resell but there's still additional fee. This company should shut down. They're manipulating their customers with their evil scam.

I purchased 2 tickets to see Linkin Park and Friends (a celebration of Life) from Viagogo. The tickets were very overpriced at nearly $400 USD each (quadruple the face value). I was told that I would receive the tickets a few days before the event. I contacted them on 2 occasions to see if I could get confirmation of my tickets. They replied and confirmed that they contacted the seller and my tickets were still in good standing. Now, 10 days before the event, they sent another email saying the tickets are no longer available. They still have my money and I have nothing! They have NOT refunded me my money and I have to go to another vendor to purchase tickets. NEVER EVER use this company. It is a fraudulent organization. They lied about having tickets when they have none to this event. Major SCAM!

I brought a tickets and was in rush trying to get the last tickets for the same area my friends has. Another site, that selling tickets locally, was not updated with the info for my area, probably because of the holidays, it was shown as NA.
So i agreed to pay a little more anf buy via gogo, but the fee of almost 30$ shown only after i entered card details and approved the payment.
In the end the real price for the ticket i received is 60$.
But the sum i spent on viagogo is 140$. This guys took 80$ to the pocket. Good job.
No cancellation option, of course. Buy other place, guys, for not feeling as useless and used douchebag as i feel now.

I listed a ticket for sale on Viagogo, then took it down the next day before it sold because a friend was interested in buying it from me.

The day of the concert, my ticket worked fine, but the ticket previously listed on Viagogo, didn't work. Apparently, it had already been scanned (aka someone was already in the concert hall with that same ticket)

I didn't receive any money from Viagogo, because my ticket wasn't sold. But I, however, couldn't use the ticket anymore, because it had been used... So I lost a ticket (and money!) just by listing it on Viagogo!

Purchased 3 tickets in January for Coldplay. Tickets were supposed to be uploaded no later than 3 days before the event... 3 days before the event, NO TICKETS! Emailed customer support and they assured me I would receive my tickets before the event. I sent several more emails and received the same response that I would receive the tickets before the event, (you can't actually speak to anyone). Got to the event still no tickets. Received an email from customer support at 7.00p.m. Stating that they could not fulfill my order and would give me a refund. One member of our party flew in from Utah for the event. Do not use this company unless you want to be disappointed and ripped off. Worst experience ever.