ViagogoReviews 1,914

I assumed that U2s concert in Santiago, Chile in October 2017 would be a sell out in minutes and not having a Chilean ID to purchase tickets online, I looked for people selling general pre-sale tickets on other sites. I found viagogo for the first time and entered the concert name and venue and that I wanted two tickets. The price of $149,000peso came up but didn't say it was for one or two tickets anywhere so I assumed it was for two. I thought that was quite fair converting to my NZ dollars so proceeded to the checkout. Right up until I hit the purchase button it said my total purchase price was $149,000peso, but as soon as I clicked purchase there were all these other extra costs. I ended up paying $1280 NZ dollars for tickets that should have cost $335.00. Please somebody take this arsehole to court. I feel totally defrauded of hundreds of dollars I never agreed to pay.

Bought a concert ticket for son. Ended up as a dowmloadable eticket paid double for. The name on it was another person and says on ticket not for resale. So I cannot use it at venue as I have already asked and they are doing ID checks. Viagogo only suggested reselling so they get more fees again and the same ticket doing the rounds to everyone. Imagine how much they are making. They wont reind or put my name on. I have reported them to action fraud which is basically the police. Would have put no stars but cannot do it

UPDATE
Today got a telephone call from viagogo promising my money for reselling the ticket. I think is is because I reported them to action fraud and kept emailing them with what was going to happen if I did not receieve a refund or payment for a resold ticket. Keep at them then you may get a refund too Would never buy from them again. I did advise they put on the website you will be buying a ticket with someone elses name on

I can believe what I have just seen, my tickets arrived after I was lead to believe that I was buying tickets directly and sitting a lot closer to the stage! I have found to have paid £120 extra for tickets and sitting way back in the floor stalls! The tickets have also arrived in another persons name! I am so upset! Totally ruined this event for me... I actually am really upset on how a business can actually be allowed to operate and no one is able to step in to manage them!

Can anyone offer any help? I bought 2 tickets in June for the Foo Fighters in Virginia 14th October, to have just received an e mail from Viagogo saying tickets are no longer available from the seller! Also told "dont worry! You can choose alternatives which of course aren't available! Sent them numerous e mails asking for clarification with no response. It does offer a refund but didnt want to risk it just yet in case alternatives do become available? Wish I'd read the reviews before booking through them:-(

I have been mugged completely. I ticked the box that states "ALL TICKETS MUST BE SOLD TOGETHER" then i get an email saying that I've sold 2 of my tickets and i have to give them over or else i have to pay more than i would be getting from them. I am a student so i don't have a lot of money, i physically can't pay for this. THEY ARE SCAMMERS! I am going to file a claim but as i have read here a lot of people have lost money or had similar experiences. If you want to get your money back then sue them with me. I am absolutely gutted and so angry.

My experience is similar to most. My tickets (which I paid four times what I should have) were turned away at the gate. I received a letter of denial from the event. I tried mailing it to the address I was given but the letter was returned unopened. There is no way to attach it to their text box on-line and I cannot get past the automated answering machine by phone to talk to anyone. I have spent hours trying to get through to these people. My advice to anyone is to just stay away from this company.

Hi

I write this in order for other people to not to have to experience when buying form viagogo. I bought tickets approximately 25 days before the event took place through Viagogo. They just send me an email confirming the sale and said the tickets will be available for delivery 3 days at least, before the event. They never contacted me unless I reached them through their site asking for the status of my tickets. Even the day before the event took place I contacted them and they told me I was fine. 4 hours prior to the event they emailed me saying the seller was not able to deliver and that they had tried to get me similar tickets but couldn't. They will refund me the money in 10 days and that's it.

I had travelled to Vegas, paid for airline tickets, hotels, and all the regular expenses a trip has to see the fight Canelo vs golovkin and because of bad luck I chose an unprofessional reseller, Viagogo, who didn't deliver and was not even worried about it. They did refund the money like a week after the event took place but I just wanted people to know that this site is not trustworthy.

I hope this review helps.

Camilo

ViaGoGo is a complete rip-off and fraud. Purchased 2 x tickets to full day (1200-1800) at Oktoberfest for Sunday Sept. 17th. I received tickets less than a week before departure. I found out when arriving in Munich that the entry bracelets we received were actually only good from 1500-1800 (AFTER arriving at our tent with my wife!). ViaGogo offered apologies and refund of 100 on a 490.00 purchase and I rejected demanding a full refund or ½ at minimum.

Gets worse and more insulting though. We did get into our tent at 1500 and met 2 other Americans who has also bought on ViaGoGo. We ended up being the only four people at a table set for 10 people and the tent organizers said all dinners had been pre-made based on 10 people per table and we were asked to pay for 3 additional dinners and desserts each!

After fighting back and forth (easily a dozen email and web exchanges), ViaGoGo made final offer of 175 which I have no choice but to accept and as we were forced to pay by cash for the extra dinners they would not refund this additional money either.

Absolute BS. STAY AWAY, DO NOT PURCHASE FROM THEM! Thieves

Absolute rip off! They added £80 of booking fees and vat AFTER I had confirmed my payment! So so angry, and their customer service is awful and have not replied to my email!