ViagogoReviews 1,914

I recently purchased tickets to see Paul McCartney in Sydney after we were unsuccessful in securing then for the NZ concert. Whilst I expected there to be a difference in pricing given location and late purchase I was very disappointed when receiving my emailed tickets that our total purchase price for two of A$1,201.68 represented ticket costs of A$172.15 each. I queried this on three occasions but was informed that:
QUOTE
As we're a ticket marketplace for people to buy and sell tickets, the person selling the tickets sets the price when they list them. The price they set may be over or under the face value which is what the event organisers print on the ticket you receive.

The name on the tickets will also be that of the seller as obviously they are the ones who originally purchased the ticket and that's the name the event organizer has printed on them. Although your own name may not be on the tickets, they are perfectly fine and valid to use.

To help buyers know what the face value is and so they can decide if they want to pay what the seller is asking for, it is a requirement that all sellers input the face value before they can list. This allows us to provide the range of face values for that particular event so you can decide if you're happy to pay the prices asked by the sellers. This information is visible on the event page directly under the listings. Mobile devices and certain browsers display an 'Information' symbol (a blue 'i') next to the event name where this info is viewable. The information provided shows the face value and also any other important info relating to that particular event such as age restrictions etc. The face value info appears something like this:
Prices are set by sellers and may be lower or higher than face value. Prices exclude booking and delivery fees (applicable by transaction). Original face value price per ticket (excluding fees) is shown here. The full breakdown of the charges are also displayed on the 'Review Purchase' page just before you click on 'Buy Tickets' but if you need to see this information you can see it by going to your Purchases, and clicking on 'View Details' under the total price paid.

Needless to say that we feel ripped off and have duly advised Viagogo that we will not be using them ever again

I wish I would have looked at the star rating prior to book our tickets. Iwould not have gone near. We bought reasonnably expensive ticket: £: 500.00/person to see the Rolling Stones in Lucca, Italy. I tried to found out if that so called Golden row had seats or not. They reply that they were unable to found out, from the italian officials!?!?
When we received the tickets, it was written in Italian quite clearly, that we had standing tickets and not seating, we do not speak italian, but it does not take a professional translatar to work it out! So they did know all along but purposely did not disclose the information! In addition to this, they over sold tickets, so the direct consequence was: WE STOOD LIKE SARDINES HAVING BEARELY 20cm of DIAMETER TO STAND: PEOPLE WERE FAINTING LEFT, RIGHT AND CENTER DUE TO THE EXTREME CLAUSTROPHOBIA. An experience to be never repeated, despite the excellent show from the Stones.

Mad Boujie Service, finest things in life require mucho Lucci

All you hoochy mamas skank hos and biggas whinin bout getting kwashey, this place ain't for you.

If you Sweatin like a kilbz over droppin 800$ to secure the most righteous Don-level VIP privileges, then, again, THIS PLACE AINT FO YOU.

This place belongs to the Bawlaz, and the Playaz those who is stackin the skrilla.

Keep on Carpin All them Diems, and you can join me 360-grindin and twerkalatin on the dee hizzel, showing my respect to Gareth "HearMeNow"Gates when he rolls into the world renowned Tap n Tin night spot in Chatham, in March 2019.

Aint nobody never got something from nowhere isnt free nothing from anyone in this life.

I thought Viagogo were a trustworthy company, they claim to "guarantee tickets 100%", this is a lie. I paid big money for great front tickets to watch the PDC World Darts final, it was a birthday treat for a friend. I have never paid so much money for any tickets, even the booking fee was more than £50! And now they tell me there was a mistake, and my tickets aren't for the front at all, but for tiered seating near the back! Do not trust these people, they are ticket touts, they inflate prices and lie, you will be very disappointed

Booked for a local production of Mama Mia in Nelson NZ and was charged $326.83 for two tickets that were selling elswhere for $49 each. The seats they gave us were about the worst seats in the house.

Although I have no evidence of this, I am sure the charge to my account was something over $100 more than the screen showed during the booking process.

The booking process made it appear that I had just seconds to avoid missing out and this distracted me from what was going on with the charges.

On arriving at the theatre 2 days later I found plenty of spare seats and they kindly allocated us better seats.

Communication with Viagogo is next to impossible. So far all emails have bounced.

This is definitely a service to avoid.

Viagogo does not provide refunds for postponed concerts.

I purchased a concert ticket for a concert in Spain, while traveling there on holiday. Unfortunately the concert was postponed (to a later date in 2018 still unknown!) due to the artist being ill. This is fine, artists are human too and it happens. However, a refund is expected. As a regular concert goer, having purchased tickets on many sites and having experienced several cancellations and postponed shows - I have always received a refund from all sites, as your ticket should be guaranteed - guaranteed FOR THE DATE you bought it. I don´t live in Spain, and even if I did, that doesn´t mean that the new chosen date would be a date I could attend. I bought a ticket for a specific date.

First off, it is impossible on Viagogo´s site to get into contact with anyone. Everything is automated on the site and anything you try to click on to get in touch with someone, they just say thank you for your feedback. After trying out a few numbers via a Google search, I finally was able to get a hold of someone.

They told me that it doesn´t matter if the event was postponed and I can´t make it, they do not issue refunds. I have the option to resell the tickets, once a new date is given, AND they will TAKE OUT A FEE for selling the ticket for a postponed concert. They are making me pay to sell a ticket that is no longer valid on the date for which I bought it. A waste of my time, and money, and they want to be paid again - IF I am even able to sell it.

I will never ever ever buy from this site again - you have been warned.

I am astonished that this "company" are allowed to continue advertising on Google. My personal experience with them is pretty much the same as everyone else on here... misleading, grossly overcharged for two ryan adams tickets, tickets arrived with someone else's name on them blah blah blah.
They must be laughing all the way to the bank as they charge for initial sales and seemingly take another huge cut of the profits if you decide to sell your tickets on. Having read of other people getting to the venue and being refused entry I didn't risk the journey ( I am disabled) I cannot believe that these folk are still getting away with what can only be classed as extortion. Minus godbknows how many stars.

I wanted tickets for the Auckland show of Cirque du Soleil "Toruk." When you Google it the top result is for this site called Viagogo, which I assumed was the official site. Turns out that its just a ticket reselling site, and we paid $200 more than face value of the four tickets. I looked again today and there are tickets on Ticketmaster, a bit better (lower) than what we had, for $99 each plus booking fee that is such a rort, those people shouldnt be allowed to do that! Talk about misleading!

Feel your pain. Bought 3 tickets for All Blacks v SA match tonight, showed up to the game tonight with my two kids to be refused entry and told the tickets (issued to someone else) had been 'cancelled'. I have no idea by whom, but they sent us away. Logged onto the viagogo website the minute I got home to lodge a complaint only to be confronted by an automated message saying 'the time allowed to make this claim had elapsed'. It was still only about 20 minutes into the second half of the game!
Shock horror I then actually managed to get hold of someone by phone at viagogo in the UK who of course wanted proof that the tickets were cancelled, which was not possible because the venue don't issue anything you can use by way of proof (despite me asking them for something). They are 'looking into it and will put through a refund if my complaint is found to be valid'.
Not for one minute do I expect that viagogo UK will go to the effort of contacting Tiketek in New Zealand to verify the 'cancellation', so I imagine I'm kissing goodbye $400.