ViagogoReviews 1,914

This company is disgusting. I purchased tickets for the All Black v South Africa game at a price I thought was reasonable (take note that when you are purchasing they tell you... wrongly. That there are few tickets left!...) then the debit on my credit card showed up at $287.00 more than what the purchase price was! Purchase price $119.00 each... When I tried to resell the tickets (poor health has prevented us from going to the game). I downloaded the tickets to the Viagogo website for resale, but they cancelled the sale and are now in the process of charging me a further $238.00! This company is absolutely appalling. NEVER buy anything from them again... be warned. They are a total ripoff! I want to take them to court... or take this further but am not sure how to go about this... and quite frankly can't afford to. And guess what... they know that and continue to do the things they do. DISGUSTING!

I was pushed into buying the tickets like most customers I was charged £230 for 2 tickets to see Depeche mode when it was offering at £68 per ticket so fee and costs £100 more than stated of course I new nothing of any fees till after when I was pushed into buying them I rang the bank and they couldn't stop the payment>

Later on I listed my tickets for re sale I was under the impression id be refunded asap so I listed them and some one brought the tickets the next day I thought ok ive lost the fees but at least I will get ticket prices refunded but I later found out id not get my money back until weeks after the actual concert ( again viagogo didn't state this at the time)
So I re directed the tickets straight to the buyer rather than ship them >
I got a email to say the tickets had been delivered to the buyer.
And id get my money 2 weeks after the concert.
I now have had an email off viagogo to say my tickts are canceled and ignore any of viagogos emails.
Basically ive been ripped off no tickets to see Depeche mode and no refund
Ive lost £230 im furious
Please don't use them I wish id of read this reviews more closely >
Im not gonna bother trying to email them by looks of it everyones been ripped off

I uploaded tickets for a concert and I made an error in the date (by one day). The tickets sold within 5 hours and I hadnt noticed the error. I immediately wrote to them to tell them the error and to change the date of the tickets. They said fine no problem just cancel the order and make a new one. I called them (and its virtually impossible to find their number!) specifically to ask 'wont this incur a fee if I cancel instead of amend?" they said no its fine because you are uploading the correct tickets. I kept getting automated messages saying I would be charged if I didn't upload the correct tickets so I called them again and they said its fine its just the automated system 'going through the motions'. 3 days later I got charged £72 for tickets worth £130. When I questioned it they wrote to me and said 'customer service has no control over the automated cancellation system, we cant do anything about it.

Lying bunch of thieves.

I purchased tickets for $173 for my daughter and I to see Body Guard at Regent Theatre. Firstly they've charged me $181. I was told when presenting tickets at Regent Theatre that the tickets are fraud and Viagogo have been on the news for selling fraud tickets. I paid via paypal but they closed my claim saying that I'm not covered. PLEASE PLEASE DON'T purchase anything from this site and certainly don't use PayPal. I'm now in contact with my bank who are looking into it. This is so so upsetting.

Bought 2 tickets for miletrey tattoo, price was a certain amount then when i paid with my visa the amount come to 236 which was so much more than what the total was. I tried to get in contact with them but only an automatic reply. Event arrived and true 3 day before tickets did arrive at the hotel under wrong name and the cost was 25 not the amount we paid. Went to the event they said we had FAKE tickets and if we wanted to go in we will have to pay. I finally got in contact with someone and they said they will give me a refund, but what abut the expensive of the flight and hotel! Will never ever buy from them...

I purchased tickets the did not arrive untill 3 days before concert.
They were held up at a hold depot
I was to find out after several phone calls. I have been charged £40 for the calls as the number is an 084 number
When they did arrive they were the wrong tickets, not the area of stadium purchased, after more calls I was given £80 back now deminished to £40 there phone number is very difficult to find there is no assesability to customer complaints until 3 days before show. OVER A BARELY.

Baited by - I imagine - false "5 tickets left" messages that seemed to go back up to 10 tickets left later on. Over priced for basic tickets and prices quoted without VAT. Shame on Google for letting them occupy the top spot on the page and shame on whoever runs the company and takes money from the public for a scam. Completely misled as to what was being sold. If only I'd had more time to look, but was in a hurry and thought that the 9:00 deadline fro presales was for VIP tickets, and the elevated price was because of the extras that these involve. Stupid. Stupid. Stupid. There are still "9 tickets left" 98 hours later. Go figure.

Ordered tickets to a World Cup Qualifier at embarrassingly expensive price. Refused to provide seating details and horrendous instructions for receiving the tickets. Arrived as instructed, called the number as instructed and provided all the information necessary to receive the tickets,
Nobody delivered or attempted to deliver or call regarding delivery.
Viagogo, with absolutely no proof (I have all the phone records) is stating the seller delivered the tickets.
I will be pursuing this until proper resolution.
This company has no business operating!

I was excited when I saw that tickets for Royal Ascot were at last on sale. The timer started ticking away telling me that tickets were selling out fast. I didn't want to waste any time and lose the tickets therefore just didn't see the horrendous booking fee and delivery charges. Before I knew it I had agreed to pay and then read the reviews. I feel quite sick. I would like to cancel the credit card transaction but don't think that I am allowed to do that.

Wish I had seen reviews before using viagogo. Sounded ok so purchased 2 tickets. Paid £156 and when they arrived they were £63 for inferior seats. No explanation. For charges When I complained by email because hopeless trying to speak with anyone was told no refunds but. They would resell tickets -and charge me a large fee no doubt. Think their service is appalling - how in the world do they stay in business with such bad reviews. Sally

I was buying ticket for a concert when the final approval window came up and they are charging me all the fees twice, because I'm buying 2 tickets (they aren't delivered separately, so why pay twice?). All the fees add up to what 1 ticket would cost. I press no to confirm the order, but somehow it had already gone through. I complain, but they refuse to give me a refund and tell me I should re-sell the ticket and that there is no fee for me to do that. But to get the money I paid back I would have to charge double for the ticket due to their "Seller fees". Fee free - Yeah right.
Disgusting way to do business - they just take advantage of people.
STAY AWAY!