ViagogoReviews 1,912

We bought tickets in October for Hamilton in San Francisco in March ---- $2482. 50. My family was flying in from Portland, Seattle and Tucson. We had to leave and had not received the tickets. I called and called. "Trust me the tickets will be sent to your hotel". This did not happen. Day of the event---no tickets. Two days later the tickets were delivered to Tucson. So far I have not received a refund "the team is working on it". Right! These people lie, cheat and steal. LCSgogo.

THE WORST EXPERIENCE EVER! I bought a ticket for an event in Peru on March 10,2019 at 8 pm for Luis Miguel in Jockey Plaza they sent me the confirmation to pick up the ticket on the street of no where one day after the event (3/11/19)! Can you imagine? ONE DAY AFTER THE EVENT.! IN FRONT OF STARBUCKS WITH A PHONE NUMBER THAT DOESN'T EXIST OR WAS OFF ALL THAT WEEK.!
I called them so many times for my refund (I paid $1,198.54) and they just said that is my fault I should pick up the ticket.! I am so disappointed.! TOTAL SCAM.!

A complete scam! Bought tickets from them online for an event at La Scala Milan. Approved the ticket price but no break-up provided, just general comments stating VAT and delivery charges as add-ons. Value of tickets received now reflect just a third of the price we paid, with a huge mark-up for booking fee! Viagogo is clearly in the business of lining their pockets at the customer's expense! And their customer service trots out standard statements to refer to sections of their site which do not exist! AVOID THEM AT ALL COSTS.

I tried to list two world cup tickets last summer, but they never activated the listing. But, three months later, I found out they charged $40 for each listing attempt. I disputed through the credit card company, but they claim my tickets weresold on their site and I falied to deliver, which of course was a lie. My tickets never appeared on their site, because they were never activated. How could they be sold? I don't know how could they still remain in business.? Avoid at all cost. I used stubhub for both selling and buying tickets multiple times, never had problem. Viagogo is run by crooks, period.

Bought 2 tickets to see the India vs AUstralia test match for $122.93 and was made to believe they were adult tickets at $45 each. They turned out to be kids tickets being resold with a face value of $10 each sold by an unscrupulous guy named Dutta through Viagogo who are scammers ( Scalpers) with no principles interested only in their commission. I am amazed that they are able to operate in Australia in this manner without any control and protection for Consumers.

Viagogo is the official ticket seller for the Hong Kong Rugby Sevens. Trusting that the link from the official website HKRugby website would have me buy tickets at the official price, I went ahead and paid the "best price" "best deal" "Hottest Ticket" "Selling fast" crap price of HK$4114 for the three day ticket in September 2018. The same three day ticket is currently (March 2019 - one month from the event) for sale on viagogo for HK$2450! What can I say: don't ever buy anything from viagogo, even if it's your only choice, and supposedly official.

I recently bought two concert tickets at $125 each, plus $40 booking fee. Nothing suspicious during the online purchase. Throughout the purchase, tbe price was shown in Singapore current. The total cost was about $290. Shortly, I received their email showing the total cost in Israeli current which amount to S$ 560! I contracted the Viagogo, their reply was this is the usual booking fee, and the different in price is because I bought it from another seller who had re-list the tickets at $500+. And I had agreed at that price. I am very sure that throughout the whole online purchase, I don't see anything about the re-listing. And the purchase was, just less than half an hour after the official sale time start! Last but no least, why would an People from Israrel bought a Chinese artist concert? Is definitely a scam.

I bought two tickets and selected god seats and paid £277.64, which included £76.54 booking fee, handling fee and vat. The cost of the tickets were £200.00. They confirmed that the tickets will be uploaded a week before the event. However, they were uploaded on 21st February and the concert is on 3rd March.
On printing the tickets, I was shocked to see that the cost of each ticket was just £35 each. I immediately contacted their customer services and was told that this would be dealt within 24 hours. I failed to receive any call or email from them.
I then contacted the Company who they bought the tickets from and they advised me to go back to Viagogo as these were the tickets requested by them.

As Viagogo is a secondary Company, they charge you any amount. I have seats right at the back in a corner and paid for the good seats. They are saying that it confirms in their terms and conditions that the face value of the tickets could be lower then what they have charged.
I would warn people NOT TO USE THIS COMPANY AS THEY ARE SHADY, ROB PEOPLE AND SHOULD NOT BE ALLOWED TO TRADE. EVEN MARTIN LEWIS HAS WARNED PEOPLE NOT TO USE THEM. TRADING STANDARDS HAVE WARNED THEN LAST OCTOBER. UNFORTUNATELY, I DID NOT CHECK THIS INFORMATION PRIOR TO BUYIING TGE TICKETS.
STAY AWAY FROM THIS COMPANY.

The original ticket price was less than 18, but you ended up charging 86,
Grabbing 30% fee from the seller and another 25% fee from me (both are from the total price),
Instead of paying market value in the amount of 45, I paid double which is 400%
Increase over the original price. More than 200% is charged by your fess.

This experiment was not of the market place for people like me, this was a well-oiled machine operation for tickets resellers and Viagogo to take advantage of people like me, for money greed.