ViagogoReviews 1,913

DONOT PURCHASE TICKETS FROM VIAGOGO!!!
This is how one of their scams work.
They will send you tickets to a show in another city that is far away. You will complain, and they will send a courier to pick up the tickets. DO NOT GIVE YOUR TICKETS TO THE COURIER. If you do give up your tickets, they will issue you and E-ticket, which they have already sold 50 times. The person that sold me tickets was operating under a stolen identity. Initiate a reverse charge from your bank and police report THEN they will refund you. AVOID VIAGOGO. CON ARTISTS. CRIMINALS

They took my money and didn't deliver. Unless you count heartbreak and disappointment. To be fair not all of this is their fault. Pink had to postpone our show for over a year and the email account i used to order the tickets was taken down after i lost my job.
When i reached out to customer service two months before the show to resolve the issue I was repeatedly told that the tickets would be delivered without a problem. The closer to the rescheduled date the more nervous i became. They continued to reassure me that the problem would be resolved.
Until the day before the show when i was finally told that there was no way for them to resolve the issue and that i was out of my money and the tickets.
When I demanded a refund I was told that was not going to happen and the call was disconnected.
Please do not trust Viagogo. They are nothing but liars and thieves.

While on Ticket Masters buying tickets for the Celline Dion Show on Jan 15 2020 I evidently got hacked or there was a pop up that I was NOT aware of. After entering my credit card an selecting complete purchase was I made aware that my purchase went
Thru VIAGOGO.com. My purchase was for $390.00 but my cc was charged $480.00.
Only after I selected make purchase did I receive an e-mail stating that there are no
Refunds. I was forced into a purchase that I had no intentions of dealing with VIAGOGO By the
Way the real tickets are only $125.00 each and I was charged $480.00

Back in 2017, my mum bought tickets for her and myself to go see Harry Styles live in Munich. When you go onto the site it tells you 'this many people are viewing this event' as well as 'this many amounts of tickets are left' to try and pressure you into buying quickly. My mum ended up buying two tickets for the sum of 200 euros (223,27 dollars) each, which is rather expensive and as a massive Harry Styles fan I found that weird for him to be charging that much knowing that One Direction concerts my friends had been to never costed that much. Nevertheless, we bought them in June of 2017 and received them in January of 2018. The concert was in March 2018 so it didn't really matter. What did matter, however, was the fact that on the tickets the price of the seat we had ordered was printed on, and instead of costing 200 euros (223.27 dollars), they ended up costing 61.15 euros (68.26 dollars). My mum basically paid 138.85 more for each ticket then meant. When we tried to contact them they just didn't respond and ended up blocking my mother from their Facebook page and so on.
DO NOT TRUST THIS WEBSITE IT IS AN ABSOLUTE SCAM!

We are traveling to Italy and bought soccer tickets months ago for a game in Rome. The match DATE was change, not just the time on the original day, the entire date. Viagogo states they do not offer refunds unless the matches are cancelled and said I could re-sell. Well then I get a notification that I am unable to have them live on the site because Viagogo wouldn't have enough time to transfer and ELECTRONIC ticket to a new buyer.
Would NEVER use them. Buyer beware with this company.

Beware! I bought tickets from ViaGogo. They sent me a confirming email with a link to download tickets. Unfortunately, the tickets were not tickets. They were simply screenshots of the actual tickets on the ticketholders phone. I immediately contacted ViaGogo and they insisted the tickets were legitimate. Then I contacted the venue and the venue confirmed that the "tickets" that I bought from Viagogo were fraudulent and they would not honor them. I again contacted ViaGogo and they refused to refund, and insisted that the fraudulent tickets were legitmate. They did tell me if I was turned away at the event they would refund my money.

Knowing I would be turned away and also knowing the tickets were a gift for my wife, I bought real tickets from Stub Hub. The night of the event I tried to use the ViaGogo tickets and was told that #1 they were not in an acceptable format (being a copy of an electronic ticket) and #2 the real ticket holder had already used the actual tickets.

ViaGogo has refused to refund based on the fact that the real tickets were used...

I have already written about my experience. There are so many that not all are read in their entirety. I encourage everyone to file a complaint with the Federal Trade Commission, I did. I talked to someone there on April 8,2019. They don't handle individual complaints but if they receive several they will take action. There is a current pending case that the FTC is involved with in the UK. All you have to do is fill out a form, write your experience and email it to them. One voice may be loud, several will be heard.

When i went to purchase the tickets, the price stated 100 a piece for standing room floor. When i checked out, the price ended up being 2.5xs that price. They charged 132.00 handling fee PLUS exchange. I checked ticketmaster, the same ticket was 76.00 Canadian. Viagogo's handling charge was almost as expensive as the overpriced tickets. They will not allow youto cancel, only resell them where theyll take another cut.
I was scammed!
There should be a class action lawsuit!

I purchased two concert tickets from Viagogo for March concert in Connecticut. Viagogo provided me with a link to access my tickets for download and printing but the download was software code jibberish. Future attempts at accessing the tickets resulted in a screen stating "Oops those tickets have already been delivered to this email address."
I communicated with Viagogo through 9 e-mails and 7 international phone calls. They had me send multiple screen shots and repeated the same process over and over with same screen statement that did not enable me to access the tickets. This continued until 30 minutes prior to the concert at which point I had other choice then to purchase two tickets at the concert box office. Poor last minute seat locations.
Viagogo refused to refund me for the purchase indicating they had provided the tickets. So I am out the initial purchase as well as the additional box office purchase.
An expensive lesson never to use Viagogo again!

We googled the Monster Truck event and were directed to Virgogo. As this was from the official site - we were under the impression that this is where we need to book. So we booked 6 seats - and paid R 3300. 00. Yesterday we get the tickets and the cost per ticket from Computicket is only R 150.00 each and with the incorrect seat numbers and the name printed on the tickets are also not for the credit card used. I tried to get hold of Viagogo - but to no avail. They are a bunch of cheats and for sure not honest as we could have purchased through Computicket directly and aved R 2400.

It was hours before the event and still no tickets. So I called the support team and after a bunch of arguing, they eventually agreed to refund me. I immediately went and purchased tickets on Ticketmaster where my tickets were emailed to me automatically, which tells me that Viagogo was lying when they said the theatre hadn't released tickets yet. Its a total scam. I waited it out until a few hours before to realize that "wow, I actually am being scammed". Don't buy from this site, there is absolutely no guarantee and most likely you won't be getting your tickets.

It is the biggest disappointment in a while in my personal life. Get the tickets for the Revivalist concert on November 2018 and the concert was on April 6th. I want to surprise my girlfriend when we get there my tickets was value 218.00 for both, second row, very close and guess what the ticket had the value of 45.00 dollars and you have to bring your own chair and a blanket, my seat was in the back way back. We just left the scene and return back home, so frustated. After I learn all the songs and waiting for so long. Completely a rip off.

I bought tickets for a game that was moved to a different date, when I could not attend. They indicated that I could resell the tickets. I paid U$ 460.00, including fees. Then they immediately emailed me and told me that the tickets were sold for $300.00. After the event took place, they told me that such sale was cancelled and I would not get any money. How the sell could be cancelled when you have to pay up front for tickets, and you get no chance for cancel and get reimbursed? SCAM!

AWFUL EXPERIENCE. I went to purchase tickets to a Real Madrid game. There was NO indication of a $15 transaction fee until after my credit card was processed and the order was confirmed. I called customer support immediately to try to get a refund because I did not consent to this transaction fee. They refused a refund and told me my only option was to try and resell on their platform, which charges a seller fee, requiring me to increase the price of each ticket. With this price increase I will not only struggle to find a buyer, but Viagogo will make even more money off of the only transaction option they have given me.

It is absurd that they do not give an accurate order summary with a price breakdown and I will NEVER use their services again.