ViagogoReviews 1,913

I spent over $200 for a single Queen concert ticket online from Viagogo. When I arrived at the concert I was denied entrance and my ticket voided. The 1st thing the box office said is, did you get it from Viagogo? I had no idea about their horrible reputation. It baffles me how the company is still in business and they are able to keep the website up. That was the 1st and last time I will ever purchase anything from Viagogo. People be warned you're taking a huge risk purchasing tickets from Viagogo!

I read the bad reviews that talk about scams and poor service AFTER I had purchased my tickets and I was honestly scared to death. However, the MonstaX concert tickets that were only $18 got us in perfectly fine! The service was prompt, the given seats were good and the concert was amazing! There were other amazing deals on the website as well so it's hard to fault Viagogo at this point. I will definitely be ordering some more tickets from there :)

Accidentally bought double the amount of tickets I needed for a concert directly from the venues official website. Sold tickets on Viagogo & they refuse to give me the money as the buyer apparently claims they couldn't gain entry. I don't know who the buyer is, so whether that's true or Viagogo have just kept the money, who knows. They also took an extra £40 from my account apparently as an inconvenience fee for the buyer. They claim they conducted a thorough investigation (told me this at 5pm on the day of the concert so can't have been that thorough) but say due to security & GDPR they can't so much as tell me the process of that investigation, ie. How they reached that decision.
Customer service follow-up was terrible... can't be contacted by phone, so had to resort to messaging through their website, whereby I received the same generic response to each of my messages.
What else am I supposed to do here?! £250 down & furious!
Not only the worst service I've received, but genuinely believe these people are criminals & don't know how they can get away with it.

I would give it minus 1000 if I could. Beware of this company that is a total mess! Not sure how they are allowed to be i business. They take your money and they give you a run for it! I purchased my tickets almost 2 months in advance and I had to spend countless hours on the phone and on emails. I spoke with Sanguta, Maylee, Chloe, Ruvarshe, Amanda, Amitej, Alberto, Steven, Aadil and Pravesh... Not to count the emails that I had to send. My experience was so bad that I didn't even want to go to this event at all. They send you this pre-made blurb emails as answers to the complains as if they will resolve the issues. The don't! I had to call over and over again to get my tickets delivered. When I finally was frustrated enough, ( a few days before the event) and ask for a refund... they suddenly decided to produce the tickets to the event. They had sent me the wrong bat codes earlier and they kept arguing that they were the right ones when they were not! I think I was lucky considering other people's experience.
After many conversations and much waste of time, they came through with the tickets. Tickets that I wasn't sure they would work at the door... They ended up to be good, yet not worth all that I had to go through. I consider it to be a miracle given the circumstances and other people's experiences. I'm making sure to stay AWAY from this company for the rest of my life. Not worth it! They are a rip off!

One Star is to much for this site. Do not buy tickets, there are many hidden charges, Tickets can be found on many sites for half the cost. Tickets can be fake tickets, there customer support is non existent, Unhelpful and basically if they have your money you are not getting it back. They will even resell your tickets for way less than you paid and over charge the next person. Take my advice do not enter this site or make any purchases you will be sorry..