ViagogoReviews 1,913

I ordered tickets in April for the WWC in France. Left the US to go to Spain before arriving in Le Havre for the game on June 20 (arrived the 19th). I had my tickets delivered to the Le Havre hotel and arranged to have someone sign. On first delivery attempt, the tickets were so badly damaged that the receptionist declined to sign. They were returned. As of June -8th Viagogo was replying to my frustrated communications with emails saying they were working on the situation but they wouldn't be responsible if I didn't receive them. You can imagine my frustration. I had already booked a hotel, flight and promised my two children they would see our home nation play in the WWC. I was beyond frustrated. Needless to say Viagogo just kept reassuring me they would get me the tickets. Ultimately, despite the anxiety and frustration, they delivered the tickets as promised and the seats were exactly right. Good job viagogo

Please never use this company, you will pay on average 3 times the face value for your tickets and extortionate booking fees.
Customer services are of no use when dealing with them and only ever give you bog standard reply and options to sell tickets you don't even have!
It cause so much agree and upset to people, please see Victims of Viagogo Facebook page. They will also give you invaluable advice in your case against Viagogo which sadly you will most likely have

Do not use this company!
I paid $1,014.82 AUD for 2 tickets for the 'State of Origin' in Perth Australia, then having received tickets costing only $165.00 ea (Total $330.00 AUD) and NOT where I wanted the seating (Cheap seats it seems).

It seem this Company charges approximately TWICE the price of a ticket that is really worth. I. e. $684.82 AUD profit by viagogo. Viagogo should show what they charge their clients whether it be % or set cost (DUTY OF CARE)

If I can give a - 5 star, I would and I will continue to pursue this including spreading this on SOCIAL MEDIA and contact the ACCC. I suggest everyone do the same!

There is a reason this company is rated 1 star, honestly worst ticket sellers I have dealt with. Do not buy tickets from this company, they will take no accountability once they have your money.

My tickets arrived later that advertised by 3 days which ended up costing me way more in travel arrangements as I had to be home to sign for them and could not cancel my pre-arrangements. The ticket was not the same ticket as advertised, but they said it's an equivalent ticket so it does not matter. They lied about the face value of my ticket and refused to give me a refund. Customer service do not care and only give you scripted responses. Be warned tickets could arrive as late as on the day of the event and it may not be the same seating on the ticket you ordered, as long as they see it as equivalent they will not refund you. Never buying tickets from this company again and I will warn everyone I know about the bad experience I had with them.

Recently bought tickets for the Tony Robbins performance on September 3rd 2019. Realized after I bought the ticket that we got overcharged by more than AED 3000 for 2 tickets. Later found out that Viagogo is not even authorized to sell tickets, they just quote you a crazy prize and if you fall for it like we did they buy normal tickets from an authorized ticket agent at the published price. Be very CAUTIOUS if you see the Viagogo name anywhere

Hello, because of my stupidity, I and their "legitimate" looking site, I purchased "last minute" tickets for the lord of the dance. I received the tickets today, their value was HALF the price these scan artists stole from me. I understand if there was a basic commission, 10-15, even 20%, but these a$$h0le$ charged me 97 for tickets of 40.
Again my stupidity for not researching a bit more, but a lot stupid Russian "UK" FUKCRZ" going around. BEWARE...

These people are thieves. I went online searching for JLo tickets here in Phoenix and the first ad I see is from Viagogo.

I went to their site and paid $1300 for what I was told were premium floor tickets. Little did I know that the tickets weren't even on sale yet.

Viagogo is charging a premium to put you on a waiting list for when the tickets do go on sale. I ended up getting tickets way in the back of the floor section that I could have bought directly from Ticketmaster for a third of the price. I could have had front row tickets for what I paid!

Buyer beware! They also don't offer refunds so you're stuck. Their gimmick is you can resell the tickets on their app if you're unhappy, but their app crashes when you try to log on it!

Total gyp! Save yourself trouble and money and go with any other ticket seller.

I had 2 extra tickets for French Open at Roland Garros as my daughter couldn't come to Paris. Put those tickets on sale using Viagogo. One ticket was sold in a matter of minutes and second one in a few hours. There were 2 same tickets bought from French Open official site. I have received an email that everything is fine and I will receive my money in 8 business day. Next day (1 day before the event) I received an email saying that second ticket was not valid and I am not going to receive any money for that and on the top of that because customer suffered damages they are going to fine me with $500 in order to compensate the customer. On the premises of Roland Garros I checked with official ticket service and was told that both of my tickets were used for the given event.
This company is really stealing money from both buyers and sellers. It is pure crime in action and is going unpunished.

My wife purchased tickets from the French Open for my 50th birthday. She called multiple times before we departed Seattle, Wa because the Tickets had not been uploaded. We arrived in Paris June 7th and called them at 10pm, 2am, 5am and again at 10am and 11am on June 8th since as the tournament started at 11am. Tickets were still not uploaded and they had no answers. We couldn't go to the French Open and had flown all the way from Seattle. They had taken our money back in November 2018 and couldn't deliver. I'm going to look at SUING them for lost expense, aggravation, and heartbreak given my wife's wonderful gesture. Worst customer service experience of my life. I told everyone I met today about this horrible company and will continue to do so.

I would give 0 stars if I could! Ordered tickets for a cricket match and according to our online account those tickets should have been sent out by May 31 at the latest. Today is June 4 and no tickets in sight. Calling them results in them claiming they are having problems with UpS, then claiming they don't have a tracking number, then they refuse to give us any information. They also refuse to put us through to a manager, sometimes claiming they don't have managers, sometimes saying the managers are busy, sometimes staying they are not allowed to put us through. They haven't even suggested to refund the money, an absolute scam!

I was so excited to see India Arie and viagogo showed up as the first search option for tickets. I don't go to concerts, so it never occurred to me that this was a third party site and may not be trustworthy. I sped all the way to the concert, parked a mile away because I had spent all my money on the ticket and power walked to the venue. I could hardly wait for the concert. But I couldn't get in. My ticket was invalid. I talked with the box office and they couldn't do anything unless I wanted to buy another ticket, but I couldn't do it. There were 2 other people who were experiencing the same problem with viagogo at the other box office window. I walked back to my car and called viagogo. Thankfully they refunded the money but it will take 2 weeks to get it back. But I missed the concert. And I never want to go to concerts. Thanks for nothing Viagogo.

I purchased tickets in February for a soccer championship game in Portugal on May 19. First, here in the US, we are used to having tickets emailed to us, or, mailed right away. Viagogo informed me that they would not be mailed until a few days before the game. We were already going to be in Portugal and did not know where we would be every day so we could sit around waiting for the delivery. Viagogo did not seem to care. I booked a hotel in Porto for the game night and they were nice enough to accept delivery for us. I spend $300 on train tickets for 5 of us to get from Lisbon to Porto for the game. We arrived in Lisbon on 5/15 and thank God I checked my email that night. Viagogo emailed that the game was now on Sat., 5/18! I stayed up until 2am trying to find a hotel for SAT instead of SUN. I could not get our money back for our original Sun hotel. I had to purchase new train tickets since ours were non-refundable. When I was telling our driver for our day trip about what happened, he was very confused because he said the game date had been changed back in March. Why did I not get notified until 3 days before the game? The first 2 days of my vacation were so stressful instead of relaxing. I called Viagogo when I got back asking them for a reason, and they gave me some BS about them being notified by the Seller. After reading some of the reviews, I guess I should feel lucky that I even received my tickets! DO NOT USE THIS COMPANY

I bought tickets to Mark Knopfler's May 30th concert at the Resorts World Arena from Viagogo last November. They charged me £484.98 for 3 tickets with a face value of £63.35 each! The tickets are clearly marked 'The resale of this ticket is prohibited' and 'ID checks may be conducted on entry'. The tickets are also marked with the name of the original purchaser. I contacted the venue and they confirmed that Photo ID WOULD be required and if the original purchaser was not present we would be refused entry. These tickets were in fact worthless to me. Viagogo refused to provide a refund so I have referred the matter to my Credit Card providers disputes team. Moral of the tale: DON'T BUY TICKETS FROM VIAGOGO, THEY ARE A CON!